What users are saying about
30 Ratings
2 Ratings
30 Ratings
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Score 3.7 out of 100
2 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

DirectLync

Girls PACT receives regular compliments on its website! The audience for our website is potential donors. DirectLync nailed it! The design is clean, modern, professional, user friendly, intuitive and really represents our brand. They gave us some great coaching and guidance as we were creating and preparing content. It was a really fun project!
Michelle Shegda | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
DirectLync
8.5
WYSIWYG email editor
ClickDimensions
5.3
DirectLync
Dynamic content
ClickDimensions
4.1
DirectLync
Ability to test dynamic content
ClickDimensions
4.5
DirectLync
Landing pages
ClickDimensions
2.7
DirectLync
A/B testing
ClickDimensions
4.9
DirectLync
Mobile optimization
ClickDimensions
4.5
DirectLync
Email deliverability reporting
ClickDimensions
2.7
DirectLync
8.0
List management
ClickDimensions
4.0
DirectLync
9.0
Triggered drip sequences
ClickDimensions
5.5
DirectLync

Lead Management

ClickDimensions
3.7
DirectLync
Lead nurturing
ClickDimensions
2.8
DirectLync
Lead scoring and grading
ClickDimensions
4.6
DirectLync
Data quality management
ClickDimensions
3.2
DirectLync
Automated sales alerts and tasks
ClickDimensions
4.1
DirectLync

Campaign Management

ClickDimensions
2.6
DirectLync
Calendaring
ClickDimensions
4.1
DirectLync
Event/webinar marketing
ClickDimensions
1.2
DirectLync

Social Media Marketing

ClickDimensions
5.6
DirectLync
Social sharing and campaigns
ClickDimensions
8.0
DirectLync
Social profile integration
ClickDimensions
3.2
DirectLync

Reporting & Analytics

ClickDimensions
2.9
DirectLync
Dashboards
ClickDimensions
2.4
DirectLync
Standard reports
ClickDimensions
2.4
DirectLync
Custom reports
ClickDimensions
3.9
DirectLync

Platform & Infrastructure

ClickDimensions
5.0
DirectLync
API
ClickDimensions
1.2
DirectLync
Role-based workflow & approvals
ClickDimensions
1.3
DirectLync
Customizability
ClickDimensions
5.3
DirectLync
Integration with Salesforce.com
ClickDimensions
7.0
DirectLync
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
DirectLync
Integration with SugarCRM
ClickDimensions
8.0
DirectLync

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

DirectLync

  • DirectLync is knowledgeable in their field, which saves us time (and money).
  • They have a creative team onsite to answer questions promptly.
  • Regularly updating products and services to better serve its customers.
Michelle Shegda | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

DirectLync

  • Girls PACT is located in Los Angeles. Newsletters are scheduled for PST, yet distributed on EST. It’s an odd glitch and may be a user error.
Michelle Shegda | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

DirectLync

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

DirectLync

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

DirectLync

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

DirectLync

No answers on this topic

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

DirectLync

  • DirectLync has saved our marketing budget thousands of dollars! They have been so generous supporting the marketing needs of Girls PACT, a nonprofit organization.
Michelle Shegda | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

DirectLync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DirectLync Editions & Modules

Edition
Basic$20.001
Essential$99.001
Pro$249.001
Premium$599.001
  1. Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
DirectLync
10.0

Likelihood to Renew

ClickDimensions
9.0
DirectLync

Usability

ClickDimensions
5.0
DirectLync

Support Rating

ClickDimensions
1.0
DirectLync

Add comparison