What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.2 out of 100
Based on 29 reviews and ratings
Feature Set Ratings
Email & Online Marketing

3.7
ClickDimensions
37%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings
N/A
0 Ratings
Dynamic content

3.7
37%
10 Ratings
N/A
0 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings
N/A
0 Ratings
Landing pages

1.6
16%
10 Ratings
N/A
0 Ratings
A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings
Mobile optimization

2.1
21%
10 Ratings
N/A
0 Ratings
Email deliverability reporting

4.0
40%
18 Ratings
N/A
0 Ratings
List management

5.6
56%
9 Ratings
N/A
0 Ratings
Triggered drip sequences

6.1
61%
9 Ratings
N/A
0 Ratings
Lead Management

4.7
ClickDimensions
47%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings
N/A
0 Ratings
Standard reports

2.0
20%
9 Ratings
N/A
0 Ratings
Custom reports

3.8
38%
7 Ratings
N/A
0 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%
ReviewTrackers
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings
N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings
Customizability

2.5
25%
7 Ratings
N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- ReviewTrackers is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings
10.0
ReviewTrackers
100%
22 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating
9.1
ReviewTrackers
91%
1 Rating
Usability

5.0
ClickDimensions
50%
3 Ratings
9.1
ReviewTrackers
91%
1 Rating
Support Rating

1.0
ClickDimensions
10%
4 Ratings
9.1
ReviewTrackers
91%
2 Ratings
Implementation Rating

ClickDimensions
N/A
0 Ratings
9.1
ReviewTrackers
91%
2 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
ReviewTrackers
Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.

Verified User
Director in Marketing
Restaurants Company, 51-200 employeesPros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
ReviewTrackers
- Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
- Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
- Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
- Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
Treatment Coordinator/Marketing
Jovan ProsthodonticsMedical Practice, 11-50 employees
Cons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesReviewTrackers
- I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
- I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
- Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
Digital Marketing Manager
Servco Pacific Inc.Automotive, 1001-5000 employees
Pricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ClickDimensions Editions & Modules
—
Additional Pricing Details
—ReviewTrackers
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$49 Per Month, Per Location
ReviewTrackers Editions & Modules
Edition
Professional Plan | $491 |
---|---|
Enterprise Plan | $591 |
- Per Month, Per Location
Additional Pricing Details
—Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesReviewTrackers
ReviewTrackers 9.1
Based on 1 answer
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Treatment Coordinator/Marketing
Jovan ProsthodonticsMedical Practice, 11-50 employees
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
ReviewTrackers
ReviewTrackers 9.1
Based on 1 answer
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Treatment Coordinator/Marketing
Jovan ProsthodonticsMedical Practice, 11-50 employees
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
ReviewTrackers
ReviewTrackers 9.1
Based on 2 answers
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Treatment Coordinator/Marketing
Jovan ProsthodonticsMedical Practice, 11-50 employees
Implementation Rating
ClickDimensions
No score
No answers yet
No answers on this topic
ReviewTrackers
ReviewTrackers 9.1
Based on 2 answers
LOVE REVIEW TRACKERS.
Treatment Coordinator/Marketing
Jovan ProsthodonticsMedical Practice, 11-50 employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
ReviewTrackers
We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
Property Manager
Penobscot Management LLC.Real Estate, 51-200 employees
Return on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
ReviewTrackers
- ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
- We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Guest Relations Coordinator
Great Wolf LodgeHospitality, 5001-10,000 employees