What users are saying about
30 Ratings
29 Ratings
30 Ratings
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Score 3.7 out of 100
29 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

ReviewTrackers

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
ReviewTrackers
WYSIWYG email editor
ClickDimensions
5.3
ReviewTrackers
Dynamic content
ClickDimensions
4.2
ReviewTrackers
Ability to test dynamic content
ClickDimensions
4.6
ReviewTrackers
Landing pages
ClickDimensions
2.8
ReviewTrackers
A/B testing
ClickDimensions
4.9
ReviewTrackers
Mobile optimization
ClickDimensions
4.5
ReviewTrackers
Email deliverability reporting
ClickDimensions
2.7
ReviewTrackers
List management
ClickDimensions
4.0
ReviewTrackers
Triggered drip sequences
ClickDimensions
5.5
ReviewTrackers

Lead Management

ClickDimensions
3.7
ReviewTrackers
Lead nurturing
ClickDimensions
2.8
ReviewTrackers
Lead scoring and grading
ClickDimensions
4.6
ReviewTrackers
Data quality management
ClickDimensions
3.2
ReviewTrackers
Automated sales alerts and tasks
ClickDimensions
4.1
ReviewTrackers

Campaign Management

ClickDimensions
2.7
ReviewTrackers
Calendaring
ClickDimensions
4.1
ReviewTrackers
Event/webinar marketing
ClickDimensions
1.2
ReviewTrackers

Social Media Marketing

ClickDimensions
5.6
ReviewTrackers
Social sharing and campaigns
ClickDimensions
8.0
ReviewTrackers
Social profile integration
ClickDimensions
3.2
ReviewTrackers

Reporting & Analytics

ClickDimensions
2.9
ReviewTrackers
Dashboards
ClickDimensions
2.4
ReviewTrackers
Standard reports
ClickDimensions
2.4
ReviewTrackers
Custom reports
ClickDimensions
3.9
ReviewTrackers

Platform & Infrastructure

ClickDimensions
5.0
ReviewTrackers
API
ClickDimensions
1.2
ReviewTrackers
Role-based workflow & approvals
ClickDimensions
1.3
ReviewTrackers
Customizability
ClickDimensions
5.3
ReviewTrackers
Integration with Salesforce.com
ClickDimensions
7.0
ReviewTrackers
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
ReviewTrackers
Integration with SugarCRM
ClickDimensions
8.0
ReviewTrackers

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

ReviewTrackers

  • Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
  • Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
  • Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
  • Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
Brooke Potts | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

ReviewTrackers

  • I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
  • I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
  • Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
Brian Rothe | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Brooke Potts | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Brooke Potts | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

ReviewTrackers

ReviewTrackers 9.1
Based on 2 answers
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Brooke Potts | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

ReviewTrackers

ReviewTrackers 9.1
Based on 2 answers
LOVE REVIEW TRACKERS.
Brooke Potts | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

ReviewTrackers

We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
Melissa Kotzenberg | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

ReviewTrackers

  • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
  • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
Jason Hatfield | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

ReviewTrackers

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ReviewTrackers Editions & Modules

Edition
Professional Plan$491
Enterprise Plan$591
  1. Per Month, Per Location
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
ReviewTrackers
10.0

Likelihood to Renew

ClickDimensions
9.0
ReviewTrackers
9.1

Usability

ClickDimensions
5.0
ReviewTrackers
9.1

Support Rating

ClickDimensions
1.0
ReviewTrackers
9.1

Implementation Rating

ClickDimensions
ReviewTrackers
9.1

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