What users are saying about
30 Ratings
3 Ratings
30 Ratings
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Score 3.7 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Thryv
8.5
WYSIWYG email editor
ClickDimensions
5.3
Thryv
Dynamic content
ClickDimensions
4.2
Thryv
9.0
Ability to test dynamic content
ClickDimensions
4.6
Thryv
10.0
Landing pages
ClickDimensions
2.8
Thryv
10.0
A/B testing
ClickDimensions
4.9
Thryv
Mobile optimization
ClickDimensions
4.5
Thryv
5.6
Email deliverability reporting
ClickDimensions
2.7
Thryv
7.2
List management
ClickDimensions
4.0
Thryv
9.0
Triggered drip sequences
ClickDimensions
5.5
Thryv
9.0

Lead Management

ClickDimensions
3.7
Thryv
8.3
Lead nurturing
ClickDimensions
2.8
Thryv
10.0
Lead scoring and grading
ClickDimensions
4.5
Thryv
Data quality management
ClickDimensions
3.2
Thryv
6.9
Automated sales alerts and tasks
ClickDimensions
4.1
Thryv
8.2

Campaign Management

ClickDimensions
2.7
Thryv
9.0
Calendaring
ClickDimensions
4.1
Thryv
8.0
Event/webinar marketing
ClickDimensions
1.2
Thryv
10.0

Social Media Marketing

ClickDimensions
5.6
Thryv
7.0
Social sharing and campaigns
ClickDimensions
8.0
Thryv
10.0
Social profile integration
ClickDimensions
3.2
Thryv
4.0

Reporting & Analytics

ClickDimensions
2.9
Thryv
5.0
Dashboards
ClickDimensions
2.4
Thryv
9.0
Standard reports
ClickDimensions
2.4
Thryv
4.0
Custom reports
ClickDimensions
3.9
Thryv
2.0

Platform & Infrastructure

ClickDimensions
5.0
Thryv
7.8
API
ClickDimensions
1.2
Thryv
Role-based workflow & approvals
ClickDimensions
1.3
Thryv
7.7
Customizability
ClickDimensions
5.3
Thryv
7.9
Integration with Salesforce.com
ClickDimensions
7.0
Thryv
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Thryv
Integration with SugarCRM
ClickDimensions
8.0
Thryv

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Thryv
9.0

Likelihood to Renew

ClickDimensions
9.0
Thryv

Usability

ClickDimensions
5.0
Thryv
9.0

Support Rating

ClickDimensions
1.0
Thryv
8.4

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