What users are saying about
34 Ratings
15 Ratings
34 Ratings
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Score 3.6 out of 100
15 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Thryv ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.7

ClickDimensions

37%
9.1

Thryv

91%
Thryv ranks higher in 7/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
N/A
0 Ratings

Dynamic content

3.7
37%
10 Ratings
9.0
90%
6 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
9.3
93%
6 Ratings

Landing pages

1.6
16%
10 Ratings
10.0
100%
1 Rating

A/B testing

3.6
36%
10 Ratings
N/A
0 Ratings

Mobile optimization

2.1
21%
10 Ratings
9.1
91%
7 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
8.8
88%
7 Ratings

List management

5.6
56%
9 Ratings
8.8
88%
5 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
8.6
86%
3 Ratings

Lead Management

4.7

ClickDimensions

47%
8.2

Thryv

82%
Thryv ranks higher in 3/4 features

Lead nurturing

6.8
68%
9 Ratings
8.8
88%
6 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings

Data quality management

3.0
30%
8 Ratings
8.5
85%
6 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
7.3
73%
6 Ratings

Campaign Management

2.5

ClickDimensions

25%
9.4

Thryv

94%
Thryv ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
9.3
93%
4 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
9.5
95%
3 Ratings

Social Media Marketing

5.5

ClickDimensions

55%
6.8

Thryv

68%
Thryv ranks higher in 2/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
9.7
97%
7 Ratings

Social profile integration

3.1
31%
3 Ratings
4.0
40%
1 Rating

Reporting & Analytics

2.6

ClickDimensions

26%
6.7

Thryv

67%
Thryv ranks higher in 2/3 features

Dashboards

2.0
20%
9 Ratings
9.4
94%
6 Ratings

Standard reports

2.0
20%
9 Ratings
8.8
88%
6 Ratings

Custom reports

3.8
38%
7 Ratings
2.0
20%
1 Rating

Platform & Infrastructure

4.4

ClickDimensions

44%
8.6

Thryv

86%
ClickDimensions ranks higher in 3/6 features

API

1.0
10%
5 Ratings
8.0
80%
3 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
8.8
88%
2 Ratings

Customizability

2.5
25%
7 Ratings
8.9
89%
5 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • Thryv is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
9.3

Thryv

93%
7 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating

Thryv

N/A
0 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
9.0

Thryv

90%
2 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
9.7

Thryv

97%
5 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Thryv

Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
Dona Carlisle | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Thryv

  • Allows me to send unlimited socail media posts and emails.
  • Allows me to collect information on customer.
  • Allows me to have all my customers info in one safe place.
  • Creates posts for my social media 12 times a month.
  • Keeps my webite up to date and helps me with updates.
  • Has the most amazing customer service via chat and phone.
Lisa Newman | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Thryv

  • I await the day that Thryv can integrate with Xero.
  • Google Messages integration would be handy.
  • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.
Anonymous | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Greg Swacker | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Thryv

Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Thryv

  • Increased Social Media Presence has kept us in touch with clients
  • I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.
Jerry Laird | TrustRadius Reviewer

Screenshots

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