What users are saying about
28 Ratings
8 Ratings
28 Ratings
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Score 7.4 out of 100
8 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ClientSuccess

Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
Cameron Kinney | TrustRadius Reviewer

JivoChat

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Arpad Szucs | TrustRadius Reviewer

Feature Rating Comparison

Security

ClientSuccess
8.2
JivoChat
Role-based user permissions
ClientSuccess
8.2
JivoChat

Platform & Infrastructure

ClientSuccess
8.4
JivoChat
API
ClientSuccess
10.0
JivoChat
Integration with Salesforce.com
ClientSuccess
9.0
JivoChat
Integration with Marketo
ClientSuccess
7.3
JivoChat
Integration with Eloqua
ClientSuccess
7.3
JivoChat

Customer Data Extraction / Integration

ClientSuccess
8.9
JivoChat
Product usage
ClientSuccess
8.4
JivoChat
Help desk / support tickets
ClientSuccess
9.4
JivoChat

Customer Success Management

ClientSuccess
8.6
JivoChat
NPS surveys
ClientSuccess
7.0
JivoChat
Sponsor tracking
ClientSuccess
9.4
JivoChat
Customer profiles
ClientSuccess
9.0
JivoChat
Automated workflow
ClientSuccess
8.9
JivoChat
Internal collaboration
ClientSuccess
7.6
JivoChat
Customer health scoring
ClientSuccess
9.0
JivoChat
Customer segmentation
ClientSuccess
9.0
JivoChat

CSM Reporting & Analytics

ClientSuccess
8.4
JivoChat
Customer health trends
ClientSuccess
9.0
JivoChat
Engagement analytics
ClientSuccess
8.1
JivoChat
Revenue forecasting
ClientSuccess
7.5
JivoChat
Dashboards
ClientSuccess
9.0
JivoChat

Pros

ClientSuccess

  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
Anonymous | TrustRadius Reviewer

JivoChat

  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
Samuel-Borris James | TrustRadius Reviewer

Cons

ClientSuccess

  • The support view takes a few steps to get to the meat and potatoes.
  • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
Vincent Springer | TrustRadius Reviewer

JivoChat

  • Sales
  • service costumer
  • call center
Anonymous | TrustRadius Reviewer

Support Rating

ClientSuccess

ClientSuccess 10.0
Based on 2 answers
They are SUPER responsive...even for late night inquiries.
Cale Conry | TrustRadius Reviewer

JivoChat

No score
No answers yet
No answers on this topic

Alternatives Considered

ClientSuccess

HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
Anonymous | TrustRadius Reviewer

JivoChat

We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Arpad Szucs | TrustRadius Reviewer

Return on Investment

ClientSuccess

  • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
  • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
  • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
Samantha Berquist | TrustRadius Reviewer

JivoChat

  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
Samuel-Borris James | TrustRadius Reviewer

Screenshots

Pricing Details

ClientSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JivoChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClientSuccess
7.6
JivoChat
9.0

Support Rating

ClientSuccess
10.0
JivoChat

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