What users are saying about
32 Ratings
12 Ratings
32 Ratings
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Score 7.9 out of 100
12 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Security

    8.2

    ClientSuccess

    82%

    JivoChat

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 1/1 features

    Role-based user permissions

    8.2
    82%
    15 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.4

    ClientSuccess

    84%

    JivoChat

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 4/4 features

    API

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Integration with Marketo

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Integration with Eloqua

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    8.9

    ClientSuccess

    89%

    JivoChat

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 2/2 features

    Product usage

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.4
    94%
    12 Ratings
    N/A
    0 Ratings

    Customer Success Management

    8.6

    ClientSuccess

    86%

    JivoChat

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 7/7 features

    NPS surveys

    7.0
    70%
    9 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Customer profiles

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Automated workflow

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Internal collaboration

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    8.4

    ClientSuccess

    84%

    JivoChat

    Feature Set Not Supported
    N/A
    ClientSuccess ranks higher in 4/4 features

    Customer health trends

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Dashboards

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • JivoChat is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    ClientSuccess

    76%
    18 Ratings
    9.0

    JivoChat

    90%
    3 Ratings

    Support Rating

    10.0

    ClientSuccess

    100%
    2 Ratings

    JivoChat

    N/A
    0 Ratings

    Likelihood to Recommend

    ClientSuccess

    Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
    Read full review

    JivoChat

    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Read full review

    Pros

    ClientSuccess

    • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
    • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
    • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
    • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
    Read full review

    JivoChat

    • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
    • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
    • Its features are concerned this application is the power solution of each and every video conference.
    Read full review

    Cons

    ClientSuccess

    • The support view takes a few steps to get to the meat and potatoes.
    • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
    Read full review

    JivoChat

    • Sales
    • service costumer
    • call center
    Read full review

    Pricing Details

    ClientSuccess

    Starting Price

    Editions & Modules

    ClientSuccess editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      JivoChat

      Starting Price

      Editions & Modules

      JivoChat editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        ClientSuccess

        They are SUPER responsive...even for late night inquiries.
        Read full review

        JivoChat

        No answers on this topic

        Alternatives Considered

        ClientSuccess

        HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
        Read full review

        JivoChat

        We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
        Read full review

        Return on Investment

        ClientSuccess

        • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
        • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
        • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
        Read full review

        JivoChat

        • JivoChat is important in promoting the online learning session.
        • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
        • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
        Read full review

        Screenshots

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