ClientSuccess vs. JivoChat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClientSuccess
Score 8.5 out of 10
N/A
ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.N/A
JivoChat
Score 9.4 out of 10
N/A
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A
Pricing
ClientSuccessJivoChat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ClientSuccessJivoChat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ClientSuccessJivoChat
Security
Comparison of Security features of Product A and Product B
ClientSuccess
8.2
15 Ratings
9% below category average
JivoChat
-
Ratings
Role-based user permissions8.215 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ClientSuccess
8.4
13 Ratings
3% below category average
JivoChat
-
Ratings
API10.010 Ratings00 Ratings
Integration with Salesforce.com9.012 Ratings00 Ratings
Integration with Marketo7.32 Ratings00 Ratings
Integration with Eloqua7.32 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
ClientSuccess
8.9
16 Ratings
1% above category average
JivoChat
-
Ratings
Product usage8.414 Ratings00 Ratings
Help desk / support tickets9.412 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
ClientSuccess
8.6
17 Ratings
1% above category average
JivoChat
-
Ratings
NPS surveys7.09 Ratings00 Ratings
Sponsor tracking9.411 Ratings00 Ratings
Customer profiles9.017 Ratings00 Ratings
Automated workflow8.917 Ratings00 Ratings
Internal collaboration7.716 Ratings00 Ratings
Customer health scoring9.017 Ratings00 Ratings
Customer segmentation9.016 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
ClientSuccess
8.4
17 Ratings
0% above category average
JivoChat
-
Ratings
Customer health trends9.015 Ratings00 Ratings
Engagement analytics8.113 Ratings00 Ratings
Revenue forecasting7.614 Ratings00 Ratings
Dashboards9.017 Ratings00 Ratings
Best Alternatives
ClientSuccessJivoChat
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClientSuccessJivoChat
Likelihood to Recommend
7.6
(18 ratings)
9.0
(3 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
ClientSuccessJivoChat
Likelihood to Recommend
ClientSuccess
Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
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JivoChat
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
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Pros
ClientSuccess
  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
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JivoChat
  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
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Cons
ClientSuccess
  • The support view takes a few steps to get to the meat and potatoes.
  • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
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JivoChat
  • Sales
  • service costumer
  • call center
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Support Rating
ClientSuccess
They are SUPER responsive...even for late night inquiries.
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JivoChat
No answers on this topic
Alternatives Considered
ClientSuccess
HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
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JivoChat
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
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Return on Investment
ClientSuccess
  • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
  • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
  • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
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JivoChat
  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
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ScreenShots

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket