What users are saying about
2 Ratings
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Score 8 out of 100
17 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Mitel Applications Suite
8.1
Hosted PBX
CloudCall
10.0
Mitel Applications Suite
8.1
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Mitel Applications Suite
8.2
User templates
CloudCall
10.0
Mitel Applications Suite
7.9
Call reports
CloudCall
10.0
Mitel Applications Suite
7.2
Directory of employee names
CloudCall
10.0
Mitel Applications Suite
9.2

Call Management

CloudCall
9.6
Mitel Applications Suite
9.1
Answering rules
CloudCall
10.0
Mitel Applications Suite
9.4
Call recording
CloudCall
10.0
Mitel Applications Suite
9.2
Call park
CloudCall
9.0
Mitel Applications Suite
8.9
Call screening
CloudCall
10.0
Mitel Applications Suite
9.0
Message alerts
CloudCall
9.0
Mitel Applications Suite
9.0

VoIP system collaboration

CloudCall
9.0
Mitel Applications Suite
9.2
Audio conferencing
CloudCall
8.0
Mitel Applications Suite
8.5
Instant messaging
CloudCall
10.0
Mitel Applications Suite
10.0
Video conferencing
CloudCall
Mitel Applications Suite
8.8
Video screen sharing
CloudCall
Mitel Applications Suite
9.3

Mobile apps

CloudCall
7.0
Mitel Applications Suite
8.5
Mobile app for iOS
CloudCall
7.0
Mitel Applications Suite
9.0
Mobile app for Android
CloudCall
Mitel Applications Suite
8.1

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Mitel Applications Suite
8.5

Support Rating

CloudCall
10.0
Mitel Applications Suite
8.8

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