What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
69 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Ooma Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

  • CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Ooma Office ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%
8.5

Ooma Office

85%
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
8.6
86%
24 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
8.5
85%
30 Ratings

User templates

10.0
100%
1 Rating
N/A
0 Ratings

Call reports

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
8.5
85%
39 Ratings

Call Management

9.6

CloudCall

96%
9.1

Ooma Office

91%
CloudCall ranks higher in 4/5 features

Answering rules

10.0
100%
1 Rating
9.5
95%
55 Ratings

Call recording

10.0
100%
1 Rating
8.8
88%
43 Ratings

Call park

9.0
90%
1 Rating
8.3
83%
39 Ratings

Call screening

10.0
100%
1 Rating
9.1
91%
48 Ratings

Message alerts

9.0
90%
1 Rating
9.9
99%
54 Ratings

VoIP system collaboration

9.0

CloudCall

90%
9.4

Ooma Office

94%
CloudCall ranks higher in 1/2 features

Audio conferencing

8.0
80%
1 Rating
9.4
94%
42 Ratings

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

7.0
70%
1 Rating
9.0
90%
50 Ratings

Mobile app for Android

N/A
0 Ratings
8.8
88%
37 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Support Rating
  • Ooma Office is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
9.1

Ooma Office

91%
66 Ratings

Likelihood to Renew

CloudCall

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Usability

CloudCall

N/A
0 Ratings
8.3

Ooma Office

83%
8 Ratings

Support Rating

10.0

CloudCall

100%
2 Ratings
9.0

Ooma Office

90%
31 Ratings

Implementation Rating

CloudCall

N/A
0 Ratings
8.0

Ooma Office

80%
1 Rating

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Ooma Office

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Anonymous | TrustRadius Reviewer

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Wendy White | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Anonymous | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95

Starting Price

$0

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. none
  3. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

CloudCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
karthikeyan alamelumangapuram | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Tom Von Braunsberg | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Ooma Office

Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
The Post Hole Co | TrustRadius Reviewer

Implementation Rating

CloudCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
karthikeyan alamelumangapuram | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Ooma Office

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Hillary Louarti | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Anonymous | TrustRadius Reviewer

Screenshots

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