CloudCall vs Ooma Office

Likelihood to Recommend

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

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Feature Rating Comparison

CloudCall

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

Ooma Office

Audio conferencing

Instant messaging

CloudCall

Ooma Office

Mobile app for iOS

Mobile app for Android

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
Easy to use. Super simple to install and set up.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

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Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
I wish the online chat feature was available more often
I wish when calling customer service they didn't ask me to rate them every time, but I get it.

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Verified User

Manager in Sales

Retail Company, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Ooma Office 8.5

Based on 3 answers

Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.

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Verified User

Manager in Sales

Retail Company, 1-10 employees

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Support Rating

CloudCall 10.0

Based on 1 answer

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Ooma Office 9.7

Based on 27 answers

Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

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Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.

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Verified User

Executive in Sales

Wholesale Company, 1-10 employees

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Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Nearly 60% reduction in telephone costs; results were almost immediate
10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

View all 27 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95*

* per user/month

Rating Summary

CloudCall

Ooma Office

CloudCall

Ooma Office

CloudCall

Ooma Office

Likelihood to Recommend

CloudCall

Ooma Office

Feature Rating Comparison

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Instant messaging

Mobile app for iOS

Mobile app for Android

Pros

CloudCall

Ooma Office

Cons

CloudCall

Ooma Office

Usability

CloudCall

Ooma Office

Support Rating

CloudCall

Ooma Office

Alternatives Considered

CloudCall

Ooma Office

Return on Investment

CloudCall

Ooma Office

Screenshots

CloudCall

Ooma Office

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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