What users are saying about
2 Ratings
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28 Ratings
2 Ratings
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Score 8 out of 100

Ooma Office

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28 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Ooma Office
8.8
Hosted PBX
CloudCall
10.0
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Ooma Office
8.6
User templates
CloudCall
10.0
Ooma Office
Call reports
CloudCall
10.0
Ooma Office
Directory of employee names
CloudCall
10.0
Ooma Office
8.8

Call Management

CloudCall
9.6
Ooma Office
9.5
Answering rules
CloudCall
10.0
Ooma Office
9.7
Call recording
CloudCall
10.0
Ooma Office
8.9
Call park
CloudCall
9.0
Ooma Office
9.3
Call screening
CloudCall
10.0
Ooma Office
9.6
Message alerts
CloudCall
9.0
Ooma Office
9.9

VoIP system collaboration

CloudCall
9.0
Ooma Office
8.8
Audio conferencing
CloudCall
8.0
Ooma Office
8.8
Instant messaging
CloudCall
10.0
Ooma Office

Mobile apps

CloudCall
7.0
Ooma Office
8.6
Mobile app for iOS
CloudCall
7.0
Ooma Office
9.0
Mobile app for Android
CloudCall
Ooma Office
8.3

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Ooma Office

  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
Anonymous | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.5
Based on 3 answers
Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.
Anonymous | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Ooma Office

Ooma Office 9.7
Based on 27 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Rating Summary

Likelihood to Recommend

CloudCall
8.0
Ooma Office
9.4

Usability

CloudCall
Ooma Office
8.5

Support Rating

CloudCall
10.0
Ooma Office
9.7

Add comparison