CloudCall vs Ooma Office

What users are saying about

Score 8 out of 10

Based on 2 reviews and ratings

Score 9.1 out of 10

Based on 69 reviews and ratings

Feature Set Ratings

CloudCall ranks higher in 2 feature sets: Cloud PBX, Call Management
Ooma Office ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

10.0

CloudCall

100%

8.5

Ooma Office

85%

CloudCall ranks higher in 5/5 features

Hosted PBX

10.0

100%

1 Rating

8.6

86%

24 Ratings

Multi-level Interactive Voice Response (IVR)

10.0

100%

1 Rating

8.5

85%

30 Ratings

User templates

10.0

100%

1 Rating

N/A

0 Ratings

Call reports

10.0

100%

1 Rating

N/A

0 Ratings

Directory of employee names

10.0

100%

1 Rating

8.5

85%

39 Ratings

Call Management

9.6

CloudCall

96%

9.1

Ooma Office

91%

CloudCall ranks higher in 4/5 features

Answering rules

10.0

100%

1 Rating

9.5

95%

55 Ratings

Call recording

10.0

100%

1 Rating

8.8

88%

43 Ratings

Call park

9.0

90%

1 Rating

8.3

83%

39 Ratings

Call screening

10.0

100%

1 Rating

9.1

91%

48 Ratings

Message alerts

9.0

90%

1 Rating

9.9

99%

54 Ratings

VoIP system collaboration

9.0

CloudCall

90%

9.4

Ooma Office

94%

CloudCall ranks higher in 1/2 features

Audio conferencing

8.0

80%

1 Rating

9.4

94%

42 Ratings

Instant messaging

10.0

100%

1 Rating

N/A

0 Ratings

Mobile apps

7.0

CloudCall

70%

8.9

Ooma Office

89%

Ooma Office ranks higher in 2/2 features

Mobile app for iOS

7.0

70%

1 Rating

9.0

90%

50 Ratings

Mobile app for Android

N/A

0 Ratings

8.8

88%

37 Ratings

Attribute Ratings

CloudCall is rated higher in 1 area: Support Rating
Ooma Office is rated higher in 1 area: Likelihood to Recommend

CloudCall

80%

1 Rating

9.1

Ooma Office

91%

66 Ratings

CloudCall

N/A

0 Ratings

8.0

Ooma Office

80%

1 Rating

CloudCall

N/A

0 Ratings

8.3

Ooma Office

83%

8 Ratings

CloudCall

100%

2 Ratings

9.0

Ooma Office

90%

31 Ratings

CloudCall

N/A

0 Ratings

8.0

Ooma Office

80%

1 Rating

Pros

Innovation- has technology that a lot of competitors don't
customer service and support

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

View all 66 answers on this topic

Cons

The service on their app is not the best
The texting platform can always improve

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

Cell phone app could be a little easier to use.
Ooma Desktop needs some tweaking to make it more user friendly.
I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Verified User

Professional in Other

Insurance Company, 1-10 employees

View all 66 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

CloudCall Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95

Starting Price

Ooma Office Editions & Modules

Edition

Base Price	$19.95¹
Pro	$24.95¹
User Extension	$19.95¹
Local Phone Number	$9.95¹
Toll Free Number	$9.95¹
Conference Bridge	Free
Ring Groups	Free
Virtual Receptionist	Free
Number Porting	Free
Toll Free Calling Plan	$15.00³
Expansion Base Station	$99.99³
Ooma DP1 Desk Phone	$89.99³
Ooma Linx	$49.99³
Ooma Wireless Adapter	$49.99³
Yealink IP Phones	$99.99³
Yealink Conference IP Phones	$399.99³
Cisco IP Phones	$109.99³

per month
none
per month

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

No score

No answers yet

No answers on this topic

Ooma Office 8.0

Based on 1 answer

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Ooma Office 8.3

Based on 8 answers

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg

President

Von Enterprises, Inc.Consumer Services, 11-50 employees

View all 8 answers on this topic

Support Rating

CloudCall 10.0

Based on 2 answers

Customer support is always responsive and timely.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 2 answers on this topic

Ooma Office 9.0

Based on 31 answers

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

View all 31 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Ooma Office 8.0

Based on 1 answer

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

CloudCall is much better and easier functionality with more options.

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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Hillary Louarti

Manager

Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees

View all 66 answers on this topic

Return on Investment

Call recordings have become useful in our business
Notes autolog in bullhorn

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Verified User

Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

View all 1 answers on this topic

System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

View all 66 answers on this topic

Screenshots

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See All (4) Ooma Office Screenshots

CloudCall

Ooma Office

CloudCall

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CloudCall

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

CloudCall

Ooma Office

Audio conferencing

Instant messaging

CloudCall

Ooma Office

Mobile app for iOS

Mobile app for Android

CloudCall

Ooma Office

CloudCall

Ooma Office

CloudCall

Ooma Office

CloudCall

Ooma Office

CloudCall

Ooma Office

Likelihood to Recommend

CloudCall

Ooma Office

Pros

CloudCall

Ooma Office

Cons

CloudCall

Ooma Office

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

CloudCall Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Ooma Office Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

CloudCall

Ooma Office

Usability

CloudCall

Ooma Office

Support Rating

CloudCall

Ooma Office

Implementation Rating

CloudCall

Ooma Office

Alternatives Considered

CloudCall

Ooma Office

Return on Investment

CloudCall

Ooma Office

Screenshots