CloudShare vs. Skilljar’s Customer Education LMS Platform

I mentioned that during the last two years, a lot of the training we do at my business was impacted, just like a lot of companies. My biggest thing was getting everyone on the same page, and I feel some software does that better than others. With Cloudshare, It allowed me especially to see an accurate snapshot of what was going on with the learning portion of the work that we do by making it easy to digest what was going on in my workplace.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Virtual classroom
• Collective management
• Learning features
• Flexibility

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• Took more time to onboard everyone with how to use it.
• VM can be very slow at times.
• Feel like some process are overcomplicated.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.

I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

I just felt that Azure had little to no help on the base tiers, whereas with Cloudshare, I felt a fuller "user experience" as it pertains to getting help when I and when my team needed it. I think that was the biggest and main thing in my opinion. In this software space, sometimes the little things can be the difference in picking one software over the other, and that basically was it for us!

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

• We save time as we can keep virtual classrooms always ready.
• It may vary according to the usage scenario, but the user interface is comfortable. When you go into a little detail, you may not need counseling for initial use.
• You can manage the jobs that you would do multiple times on other platforms at once from here.
• All of these actually give you a profit. Time wasted, less application usage, less resource consumption, etc.

Incentivized

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized