What users are saying about
1 Ratings
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Score 8 out of 100
38 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Episerver Digital Commerce
5.2
Product catalog & listings
commercetools
8.0
Episerver Digital Commerce
4.9
Product management
commercetools
7.0
Episerver Digital Commerce
4.1
Bulk product upload
commercetools
9.0
Episerver Digital Commerce
3.6
Branding
commercetools
9.0
Episerver Digital Commerce
6.1
Product variations
commercetools
5.0
Episerver Digital Commerce
6.4
Website integration
commercetools
9.0
Episerver Digital Commerce
4.4
Visual customization
commercetools
6.0
Episerver Digital Commerce
5.5
Mobile storefront
commercetools
Episerver Digital Commerce
6.2
CMS
commercetools
Episerver Digital Commerce
5.2

Online Shopping Cart

commercetools
7.5
Episerver Digital Commerce
6.6
Abandoned cart recovery
commercetools
6.0
Episerver Digital Commerce
6.9
Checkout user experience
commercetools
9.0
Episerver Digital Commerce
6.4

Online Payment System

commercetools
7.0
Episerver Digital Commerce
6.7
eCommerce security
commercetools
7.0
Episerver Digital Commerce
6.7

eCommerce Marketing

commercetools
7.7
Episerver Digital Commerce
6.4
Promotions & discounts
commercetools
8.0
Episerver Digital Commerce
7.5
Personalized recommendations
commercetools
7.0
Episerver Digital Commerce
5.3
SEO
commercetools
8.0
Episerver Digital Commerce
6.2

eCommerce Business Management

commercetools
6.6
Episerver Digital Commerce
5.1
Multi-site management
commercetools
9.0
Episerver Digital Commerce
6.8
Order processing
commercetools
9.0
Episerver Digital Commerce
5.1
Inventory management
commercetools
6.0
Episerver Digital Commerce
5.3
Shipping
commercetools
6.0
Episerver Digital Commerce
3.8
Custom functionality
commercetools
3.0
Episerver Digital Commerce
4.5

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

commercetools

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Episerver Digital Commerce
6.9

Likelihood to Renew

commercetools
Episerver Digital Commerce
4.6

Usability

commercetools
Episerver Digital Commerce
4.5

Support Rating

commercetools
Episerver Digital Commerce
8.2

Implementation Rating

commercetools
Episerver Digital Commerce
2.7

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