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386 Ratings

Concur Travel and Expense

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386 Ratings
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Score 8.2 out of 101
3 Ratings
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Score 9 out of 101

Likelihood to Recommend

Concur Travel and Expense

I highly recommend you run away screaming from any suggestion that you put this garbage into your company. It will cost you millions in lost employee productivity and demoralize your best employees.
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Workday Professional Services Automation

Workday is perfect for medium to large enterprise businesses looking to manage their human elements. It offers advanced reporting and automation for users at the admin level. It also gives users at the employee-level strong self-serve resources. Workday would be less suited to small businesses looking to manage their employee resources.
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Pros

Concur Travel and Expense

  • Integration in to Anything. Concur will integrate into almost any package in the world. Making manual journal entries from outside systems a thing of the past. There are a robust set of API's that will accommodate the quick books install and easily handle the SAP / Oracle install.
  • Travel: Once your rules are in place for travel management Concur not only takes care of all the work, it will enforce the rules. If a flight is 500 dollars cheaper and it see that you still selected a flight with your preferred carrier, your superior is notified and you have to explain why. That's one feature that could pay for the install in most companies.
  • Mobile: The mobile suite of products will impress anyone. The ease of use and simplistic yet elegant design of the mobile apps assure a high adoption rate by all.
  • Workflow: Few competitors can rival Concur's rule based engine. These rules make things like SOX easy to evidence.
  • Compliance: Audits can be cheaper and cost of concur used to offset them. How? Because concur can go directly to many of the vendors and provide evidence (Receipt) with out an end user being able to manipulate it, the sample sizes chosen in an audit will be smaller. That's a small item but there are many others that are too exhaustive for this review. Summed up though, the system is closed end to end from and audit POV and that means smaller samples can be taken and that results in a cheaper audit. All of the BIG FOUR firms are extremely familiar with Concur and that makes things easier as well. Our particular partner (ENY) already had scripts that could read from concur. Again, making it faster and cheaper for the audit. This is perhaps one of the areas that are most often overlooked.
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Workday Professional Services Automation

  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
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Cons

Concur Travel and Expense

  • Finding a weakness in Concur is hard. Concur implementation could be challenging for companies with NO IT department. How many very small companies don't have the expertise to integrate into their accounting package? The likely scenario is that they are so small they would not need it.
  • Again, finding a weakness is difficult in Concur. If I could dig enough into the development, I may find a bug or two, but top to bottom the product is as strong as you will find.
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Workday Professional Services Automation

  • At times the user interface feels clunky and slow.
  • Organization of the web application feels unintuitive. Can often be hard to find what you're looking for.
  • Honestly, not much else! It's a solid platform.
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Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 10.0
Based on 14 answers
Ten. They are the second largest pure SaaS based company in the world. They are second only to SFDC. There is no way I would consider changing. I have used Concur in my last three jobs and until others are able to develop a better travel management tool that is built into their expense management with all the other features in mobile, the choice will be easy. There is a reason for companies that reside in the magical upper right corner. Concur is squarely in that company. The management of Concur with partial ownership by Amex has proven to create a compelling product that few of the rivals can come close to. While others may rival the feature set or an individual module, collectively in any product comparison matrix, I see no one that can handle the customization, features and strength of the company as Concur can. Others are only competing on price. This is a great product.
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Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 6 answers
ITs not ERP software. It's T/E software. I believe that the thing to point out here is this: The software is supposed to be simple and easy. The software is going to be used by every person in the company. It has to be easy for adoption to remain high. Concur does this. I think that the competitors do this as well but with out all of the functionality that Concur offers
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Workday Professional Services Automation

No score
No answers yet
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Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 7.3
Based on 4 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Workday Professional Services Automation

No score
No answers yet
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Performance

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
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Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Support

Concur Travel and Expense

Concur Travel and Expense 10.0
Based on 6 answers
The overall support is good and resolutions are provided in the expected time frame.
Joevanne Velez profile photo

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Online Training

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
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Workday Professional Services Automation

No score
No answers yet
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Implementation

Concur Travel and Expense

Concur Travel and Expense 7.9
Based on 5 answers
Our main problem was integration with NetSuite, which when we implemented was new to Concur. From what I understand (this was before I joined the company), it didn't go very well, classic case of sales promising something the software or organization couldn't deliver. Otherwise, the implementation seems to have been fine.
Evan Trimble profile photo

Workday Professional Services Automation

No score
No answers yet
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Alternatives Considered

Concur Travel and Expense

We evaluated PeopleSoft Expense when we selected Concur Travel & Expense. It was not as robust or user-friendly as Concur.
Sandy Hicks profile photo

Workday Professional Services Automation

No answers on this topic

Scalability

Concur Travel and Expense

Concur Travel and Expense 7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • Saves time
  • All in one solution
  • Accurate tracking
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Workday Professional Services Automation

  • While I don't use the program at a high-level I can see the time-saving effectiveness for administrators.
  • By giving a self-serve interface I feel in control of my pay/benefit management.
  • Less time spent on HR administration frees up bandwidth for helping colleagues.
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Screenshots

Workday Professional Services Automation

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday Professional Services Automation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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