Top Rated
1145 Ratings
13 Ratings
Top Rated
1145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Remote Administration

    8.3

    ConnectWise Control

    83%

    Tanium

    Feature Set Not Supported
    N/A
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    9.5
    95%
    584 Ratings
    N/A
    0 Ratings

    File transfer

    8.4
    84%
    557 Ratings
    N/A
    0 Ratings

    Instant message

    8.1
    81%
    491 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    7.6
    76%
    73 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.3
    63%
    303 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.4
    94%
    590 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.3
    73%
    381 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.3
    93%
    506 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.9
    89%
    167 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.0
    90%
    470 Ratings
    N/A
    0 Ratings

    Session record

    8.3
    83%
    309 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    258 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.8
    68%
    181 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.9
    89%
    390 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    ConnectWise Control

    90%
    614 Ratings
    8.0

    Tanium

    80%
    3 Ratings

    Likelihood to Renew

    10.0

    ConnectWise Control

    100%
    39 Ratings

    Tanium

    N/A
    0 Ratings

    Usability

    9.3

    ConnectWise Control

    93%
    43 Ratings

    Tanium

    N/A
    0 Ratings

    Availability

    10.0

    ConnectWise Control

    100%
    9 Ratings

    Tanium

    N/A
    0 Ratings

    Performance

    10.0

    ConnectWise Control

    100%
    17 Ratings

    Tanium

    N/A
    0 Ratings

    Support Rating

    7.8

    ConnectWise Control

    78%
    112 Ratings

    Tanium

    N/A
    0 Ratings

    Online Training

    7.5

    ConnectWise Control

    75%
    24 Ratings

    Tanium

    N/A
    0 Ratings

    Implementation Rating

    10.0

    ConnectWise Control

    100%
    40 Ratings

    Tanium

    N/A
    0 Ratings

    Configurability

    10.0

    ConnectWise Control

    100%
    5 Ratings

    Tanium

    N/A
    0 Ratings

    Product Scalability

    10.0

    ConnectWise Control

    100%
    17 Ratings

    Tanium

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    ConnectWise Control

    100%
    4 Ratings

    Tanium

    N/A
    0 Ratings

    Vendor pre-sale

    5.0

    ConnectWise Control

    50%
    4 Ratings

    Tanium

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Tanium

    Tanium is well suited for organizations where enterprise infrastructure has great significance and needs to be properly managed as well as protected. Most organizations depend upon their infrastructure to sustain so Tanium can be a boon for them to sustain in this competitive market. However, Tanium is less appropriate for the traditional offices that don't have or have a less online presence.
    Read full review

    Pros

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Tanium

    • It's recognize threat and offering easily.
    • Helps in security management and installing patches.
    • Tanium offers endpoint data precisely, merges many teams and processes effectively.
    • It's protect from all kinds of malicious threat and help you to achieve your task.
    Read full review

    Cons

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Tanium

    • One issue is its ring topology, as the data is stored in central hubs and pushed through its peer nodes. If the central hub fails, then the associated node will also result in failure.
    • Another problem is that all Tanium management is on premises requiring the customer to maintain it. If we want ask any help from Tanium support we always get a response like "you are maintaining it yourselves and it's your responsibility.
    • The Tanium User Interface could be improved a bit as, although the tool is rich in performance, a more impressive UI might really attract new customers.
    Read full review

    Pricing Details

    ConnectWise Control

    Starting Price

    Editions & Modules

    ConnectWise Control editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Tanium

      Starting Price

      Editions & Modules

      Tanium editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        ConnectWise

        I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
        Read full review

        Tanium

        No answers on this topic

        Usability

        ConnectWise

        On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
        Read full review

        Tanium

        No answers on this topic

        Reliability and Availability

        ConnectWise

        In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
        Read full review

        Tanium

        No answers on this topic

        Performance

        ConnectWise

        It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
        Read full review

        Tanium

        No answers on this topic

        Support Rating

        ConnectWise

        There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
        Read full review

        Tanium

        No answers on this topic

        Online Training

        ConnectWise

        I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
        Read full review

        Tanium

        No answers on this topic

        Implementation Rating

        ConnectWise

        ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
        Read full review

        Tanium

        No answers on this topic

        Alternatives Considered

        ConnectWise

        I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
        Read full review

        Tanium

        Tanium is always my first choice, so much excellent feedback online from genuine users, easy to use in any system environment, and value for money, so many good things about Tanium stacks up against all the other competitors in the market. Tanium is one of the most reliable and trusted risk and compliance management software.
        Read full review

        Scalability

        ConnectWise

        This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
        Read full review

        Tanium

        No answers on this topic

        Return on Investment

        ConnectWise

        • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
        • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
        Read full review

        Tanium

        • Enhanced security.
        • Increase in customer trust.
        • Overall increase in company revenue.
        Read full review

        Screenshots

        Add comparison