What users are saying about
Top Rated
244 Ratings
13 Ratings
Top Rated
244 Ratings
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Score 7.6 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Kanban Tool

Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Kanban Tool
Organize and prioritize service tickets
ConnectWise Manage
7.4
Kanban Tool
Expert directory
ConnectWise Manage
7.3
Kanban Tool
Subscription-based notifications
ConnectWise Manage
6.6
Kanban Tool
ITSM collaboration and documentation
ConnectWise Manage
6.2
Kanban Tool
Ticket creation and submission
ConnectWise Manage
7.9
Kanban Tool
Ticket response
ConnectWise Manage
8.0
Kanban Tool

Self Help Community

ConnectWise Manage
6.3
Kanban Tool
External knowledge base
ConnectWise Manage
6.6
Kanban Tool
Internal knowledge base
ConnectWise Manage
6.0
Kanban Tool

Multi-Channel Help

ConnectWise Manage
5.8
Kanban Tool
Customer portal
ConnectWise Manage
6.9
Kanban Tool
IVR
ConnectWise Manage
4.2
Kanban Tool
Social integration
ConnectWise Manage
4.0
Kanban Tool
Email support
ConnectWise Manage
6.5
Kanban Tool
Help Desk CRM integration
ConnectWise Manage
7.5
Kanban Tool

Project Management

ConnectWise Manage
Kanban Tool
8.1
Task Management
ConnectWise Manage
Kanban Tool
8.6
Resource Management
ConnectWise Manage
Kanban Tool
7.5
Gantt Charts
ConnectWise Manage
Kanban Tool
8.5
Scheduling
ConnectWise Manage
Kanban Tool
8.1
Workflow Automation
ConnectWise Manage
Kanban Tool
8.2
Team Collaboration
ConnectWise Manage
Kanban Tool
8.2
Support for Agile Methodology
ConnectWise Manage
Kanban Tool
9.5
Support for Waterfall Methodology
ConnectWise Manage
Kanban Tool
9.1
Document Management
ConnectWise Manage
Kanban Tool
8.2
Email integration
ConnectWise Manage
Kanban Tool
6.7
Mobile Access
ConnectWise Manage
Kanban Tool
7.2
Timesheet Tracking
ConnectWise Manage
Kanban Tool
7.7
Change request and Case Management
ConnectWise Manage
Kanban Tool
7.7
Budget and Expense Management
ConnectWise Manage
Kanban Tool
7.7

Professional Services Automation

ConnectWise Manage
Kanban Tool
9.7
Quotes/estimates
ConnectWise Manage
Kanban Tool
10.0
Invoicing
ConnectWise Manage
Kanban Tool
10.0
Project & financial reporting
ConnectWise Manage
Kanban Tool
10.0
Integration with accounting software
ConnectWise Manage
Kanban Tool
9.0

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Kanban Tool

  • It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
  • It provides a good collaborative space to have multiple folks commenting on multiple tasks.
  • It does a good job of managing very basic visual elements of an agile development cycle.
Chris Carpenter | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Kanban Tool

  • Some of the boards we have could do with more than 22 card colors, although it is enough for most projects.
  • Really looking forward to the iOS application, which is said to be coming in 2015.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Kanban Tool

Kanban Tool 9.1
Based on 2 answers
We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Kanban Tool

Kanban Tool 6.0
Based on 4 answers
Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.
Chris Carpenter | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Kanban Tool

No score
No answers yet
No answers on this topic

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Kanban Tool

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Kanban Tool

Kanban Tool 6.9
Based on 5 answers
This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Kanban Tool

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Kanban Tool

Kanban Tool 8.2
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Kanban Tool

Kanban is superior to Scrum and AGILE because it can visually organize all your projects and data into one board. Kanban integrates with JIRA which digs deeper into the project data when it is needed. By integrating Kanban with JIRA, you don't need any other tool for project management that is effective for both the business and the development teams. Kanban is recommended for any user groups who wish to increase their efficiency to deliver products, transparency for all users and on-time productivity.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Kanban Tool

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Kanban Tool

  • Less man hours needed to perform our standard tasks.
  • More jobs done before deadline than ever before.
  • When compared to the other service we used, the pricing is very good. We didn't really calculate the ROI, but we have made significant savings, when compared to the previous solution applied.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kanban Tool

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Kanban Tool
7.7

Likelihood to Renew

ConnectWise Manage
10.0
Kanban Tool
9.1

Usability

ConnectWise Manage
8.0
Kanban Tool
6.0

Reliability and Availability

ConnectWise Manage
9.1
Kanban Tool

Performance

ConnectWise Manage
8.1
Kanban Tool

Support Rating

ConnectWise Manage
2.8
Kanban Tool
6.9

Online Training

ConnectWise Manage
6.2
Kanban Tool

Implementation Rating

ConnectWise Manage
1.0
Kanban Tool
8.2

Scalability

ConnectWise Manage
8.0
Kanban Tool

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