What users are saying about
Top Rated
329 Ratings
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Top Rated
2184 Ratings
Top Rated
329 Ratings
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Score 7.8 out of 100

Trello

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Top Rated
2184 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    ConnectWise Manage

    79%

    Trello

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.1
    81%
    79 Ratings
    N/A
    0 Ratings

    Expert directory

    7.4
    74%
    45 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.5
    75%
    52 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.0
    80%
    59 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    7.9
    79%
    79 Ratings
    N/A
    0 Ratings

    Ticket response

    8.3
    83%
    78 Ratings
    N/A
    0 Ratings

    Self Help Community

    7.8

    ConnectWise Manage

    78%

    Trello

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    8.4
    84%
    60 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    7.2
    72%
    70 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    7.6

    ConnectWise Manage

    76%

    Trello

    Feature Set Not Supported
    N/A
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    7.3
    73%
    71 Ratings
    N/A
    0 Ratings

    IVR

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Social integration

    7.0
    70%
    25 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    71 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Project Management

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.0

    Trello

    80%
    Trello ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.3
    93%
    192 Ratings

    Resource Management

    N/A
    0 Ratings
    7.8
    78%
    158 Ratings

    Gantt Charts

    N/A
    0 Ratings
    6.9
    69%
    60 Ratings

    Scheduling

    N/A
    0 Ratings
    8.0
    80%
    145 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.7
    77%
    118 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.1
    91%
    188 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.8
    88%
    130 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.7
    77%
    102 Ratings

    Document Management

    N/A
    0 Ratings
    7.7
    77%
    136 Ratings

    Email integration

    N/A
    0 Ratings
    7.6
    76%
    127 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    170 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.3
    83%
    73 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    7.6
    76%
    86 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    6.9
    69%
    62 Ratings

    Professional Services Automation

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    8.1

    Trello

    81%
    Trello ranks higher in 4/4 features

    Quotes/estimates

    N/A
    0 Ratings
    7.3
    73%
    41 Ratings

    Invoicing

    N/A
    0 Ratings
    7.2
    72%
    35 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.7
    87%
    45 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    9.2
    92%
    37 Ratings

    Attribute Ratings

    • Trello is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    7.0

    ConnectWise Manage

    70%
    111 Ratings
    9.2

    Trello

    92%
    192 Ratings

    Likelihood to Renew

    4.7

    ConnectWise Manage

    47%
    26 Ratings
    10.0

    Trello

    100%
    3 Ratings

    Usability

    5.7

    ConnectWise Manage

    57%
    25 Ratings
    8.7

    Trello

    87%
    41 Ratings

    Availability

    8.0

    ConnectWise Manage

    80%
    7 Ratings

    Trello

    N/A
    0 Ratings

    Performance

    1.0

    ConnectWise Manage

    10%
    13 Ratings

    Trello

    N/A
    0 Ratings

    Support Rating

    4.6

    ConnectWise Manage

    46%
    32 Ratings
    8.2

    Trello

    82%
    154 Ratings

    Online Training

    5.0

    ConnectWise Manage

    50%
    8 Ratings

    Trello

    N/A
    0 Ratings

    Implementation Rating

    1.0

    ConnectWise Manage

    10%
    8 Ratings
    9.0

    Trello

    90%
    2 Ratings

    Product Scalability

    1.0

    ConnectWise Manage

    10%
    7 Ratings

    Trello

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise Manage

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Anonymous | TrustRadius Reviewer

    Trello

    Trello is well suited for helping you visually organize your tasks and projects and to easily assign projects to others in your organization. It really excels in being able to track things on each card and see where you are in the progress and where others are on their project. It may not be appropriate for roles where there is no creativity involved.
    Andrew Ayers | TrustRadius Reviewer

    Pros

    ConnectWise Manage

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Alissa Levanway | TrustRadius Reviewer

    Trello

    • Easy color categorization of the "Cards" (which can represent anything from projects to tasks)
    • Ease of use overall - you can divide work into columns and move it from column to column depending on status
    • You can create multiple boards, which are spaces to store tasks (for different work contexts, or even private boards)
    • You can easily share boards with another person
    • You can easily assign tasks (Cards) to persons
    • You can store information in cards, like files and short format text
    Wilbert Kramer | TrustRadius Reviewer

    Cons

    ConnectWise Manage

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    John Trevino | TrustRadius Reviewer

    Trello

    • Swim Lanes - they are nonexistent. There is a third-party tool to add them but it's buggy as all get out
    • View - I am not sure how to do it but I really wish I didn't have to pick between viewing all cards with no detail or one with all detail. Maybe the ability to collapse and expand?
    • Integrations - It would be amazing if I could easily pop action items from Gmail over to Trello, but right now I can only copy text or upload screenshot attachments.
    Sarah Meerschaert | TrustRadius Reviewer

    Pricing Details

    ConnectWise Manage

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $35 Per Tech Per Month

    ConnectWise Manage Editions & Modules

    Edition
    Subscription$35.001
    1. Per Tech Per Month
    Additional Pricing Details

    Trello

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Trello Editions & Modules

    Edition
    FreeForever Free
    Business Class12.502
    Enterprise17.502
    1. none
    2. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Manage

    ConnectWise Manage 4.7
    Based on 26 answers
    ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
    Delano Collins | TrustRadius Reviewer

    Trello

    Trello 10.0
    Based on 3 answers
    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Sahr Saffa | TrustRadius Reviewer

    Usability

    ConnectWise Manage

    ConnectWise Manage 5.7
    Based on 25 answers
    I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
    Wes Jensen | TrustRadius Reviewer

    Trello

    Trello 8.7
    Based on 41 answers
    Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
    Jared DeLong | TrustRadius Reviewer

    Reliability and Availability

    ConnectWise Manage

    ConnectWise Manage 8.0
    Based on 7 answers
    We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
    Farrell Lusher | TrustRadius Reviewer

    Trello

    No score
    No answers yet
    No answers on this topic

    Performance

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 13 answers
    Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
    David Pavuk | TrustRadius Reviewer

    Trello

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ConnectWise Manage

    ConnectWise Manage 4.6
    Based on 32 answers
    The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
    Jennifer Henney | TrustRadius Reviewer

    Trello

    Trello 8.2
    Based on 154 answers
    I have never needed to contact Trello's customer support team. For the most part, the app is pretty self-explanatory. I have used their help center and find it really useful, particularly their Getting Started guides, which cover everything from general information to feature deep dives and best practices. The help center is available in six different languages and the Trello Community is there to answer questions along with Trello Support.
    Elissa Bernstein | TrustRadius Reviewer

    Online Training

    ConnectWise Manage

    ConnectWise Manage 5.0
    Based on 8 answers
    We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
    Graham Green | TrustRadius Reviewer

    Trello

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 8 answers
    Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
    Charlie Meyer | TrustRadius Reviewer

    Trello

    Trello 9.0
    Based on 2 answers
    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Raylene Wall | TrustRadius Reviewer

    Alternatives Considered

    ConnectWise Manage

    We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
    Daren Anderson, MSIS | TrustRadius Reviewer

    Trello

    Trello is easy for a non-technical person to use. Other management systems, like MS Project, frighten away less computer-savvy users. I've found this to be instrumental in getting volunteers to agree to step in and get fully involved with projects--particularly those that might span the entire year or involve many different pieces to completion.
    Jill Nimmer-Beres | TrustRadius Reviewer

    Scalability

    ConnectWise Manage

    ConnectWise Manage 1.0
    Based on 7 answers
    ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
    Nicolas Poague | TrustRadius Reviewer

    Trello

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ConnectWise Manage

    • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
    • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
    Daryn O'Shea | TrustRadius Reviewer

    Trello

    • The more time I put into developing our Trello systems, the more ROI we seem to get. We have to re-evaulate for each unique project, but it typically pays off.
    • We managed post-production for 3 seasons of TV on Trello - breaking each scene down into cards and a list being an episode. Once the organization was done, this saved massive amounts of time for my post-manager as he was able to direct new editors to the board and very easily explain how to jump in the mix and get started. We managed to accomplish a massive amount of work with a small team with a very simple project management system.
    • Trello has been difficult to implement in a broad-strokes sort-of way. For example - when onboarding a new project/client, we have to stop and think about how a given board needs to be set up, who needs to have permission to it, and where and how the information will be shared. We had to remove almost all conversation from Trello cards and move them to slack channels in order to keep up with all the conversation as it became far too convoluted. It's not as pre-defined or process-oriented as a basecamp, which doesn't always hurt, but it does often require more time to get started on a project.
    Joel McAfee | TrustRadius Reviewer

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