ScreenConnect vs. LogMeIn Central by GoTo vs. TeamViewer

ScreenConnect

1202 Reviews and Ratings

LogMeIn Central by GoTo

171 Reviews and Ratings

TeamViewer

2778 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ScreenConnect	Score 8.3 out of 10	N/A	ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.	$39 per month
LogMeIn Central by GoTo	Score 6.3 out of 10	N/A	Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.	$80 per month
TeamViewer	Score 8.6 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

ScreenConnect

LogMeIn Central by GoTo

TeamViewer

Editions & Modules

One: $39
per month
Standard: $59
per month
Premium: $69
per month

LogMeIn Central: $80
per month (minimum 25 computers)

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Offerings

Pricing Offerings
ScreenConnect	LogMeIn Central by GoTo	TeamViewer
Free Trial
Yes	No	Yes
Free/Freemium Version
No	No	Yes
Premium Consulting/Integration Services
Yes	No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Pricing Info

Community Pulse
	ScreenConnect	LogMeIn Central by GoTo	TeamViewer
Considered Multiple Products	ScreenConnect Sudhashen Naicker Co Owner Chose ScreenConnect Screenconnect just works and is less fiddly than TeamViewer. The UI and functionality make more sense. Less costly than TeamViewer licenses. Incentivized Helpful? Verified User Professional Chose ScreenConnect ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue. ConnectWise Control is a faster solution however we did experience crashes every now and again. Incentivized Helpful? Verified User Manager Chose ScreenConnect TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey. Incentivized Helpful? MG Miguel Garcia System Administrator Chose ScreenConnect To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse. Incentivized Helpful? Verified User Manager Chose ScreenConnect TeamViewer is more more limited than what ConnectWise ScreenConnect offers. ConnectWise ScreenConnect has more trust built into it by installing running processes on the client computers. The tools work reliably and TeamViewer is not the better choice for use across multiple … Helpful? Verified User C-Level Executive Chose ScreenConnect LogMeIn & TeamViewer - both expensive and had to be replaced. Incentivized Helpful? Verified User Manager Chose ScreenConnect Its lightweight and it is slightly cheaper than TeamViewer at least at the time of buying ScreenConnect. But we are exploring any desk and splash top again. Helpful? Verified User Vice-President Chose ScreenConnect Very inexpensive for agent licences annual, no costs per device and no on-site hardware to maintain. Incentivized Helpful? Verified User Employee Chose ScreenConnect We prefer ScreenConnect as it is much better for an MSP with thousands of client machines, the other options don't provide an easy way of accessing a machine quickly enough. We have also had an issue with the other software's reliability to connect. ScreenConnect's integration … Incentivized Helpful? Verified User Administrator Chose ScreenConnect Although ScreenConnect is more expensive than the competition, you get what you pay for. ScreenConnect is easy to use as an admin, and end user. It is easy to set up and configure, and it allows you to quickly view the status of devices and access them remotely from one dashboard Incentivized Helpful? Rick Castellini Owner Chose ScreenConnect For cost and management capabilities, I found ScreenConnect to be the best option. Some of the other services offered easier connection opportunities for my clients, but overall, I liked the tools and price point of ScreenConnect. Helpful? Verified User Manager Chose ScreenConnect I think ConnectWise ScreenConnect is by far the superior product to all of these. It is way ahead and does do not even come close. It has way more options and features and is much easier to use and manage. Incentivized Helpful? Jonathan Armstrong Senior Systems Officer Chose ScreenConnect I prefer ScreenConnect's ability to self-host. Incentivized Helpful? John Besedic Owner Chose ScreenConnect Used Logmein until it became too expensive to use. Used Teamviewer and again it is cost prohibitive for my company to use and afford. Labtech replace logmein, which was the last platform solution we used before moving to screenconnect. Incentivized Helpful? Michael Nelson Owner Chose ScreenConnect ConnectWise Control is far superior just on price alone. Logmein Rescue's pricing is ridiculous in comparison. The ease of use from the end user is similar with both products. However, the technician side of the software is significantly better on the ConnectWise Control … Incentivized Helpful? Verified User Director Chose ScreenConnect Selected Control because it was cheaper than LMI Central - features are comparable. Incentivized Helpful? KM Kenny McGarrity IT Infrastructure Manager Chose ScreenConnect ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is … Incentivized Helpful? BN Ben Nichols System Administrator Chose ScreenConnect Would recommending ScreenConnect over others Incentivized Helpful? Ian Hansen Client Success Manager Chose ScreenConnect We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs. Incentivized Helpful? TV Truc Vo Sr. System Admin Chose ScreenConnect ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a … Incentivized Helpful? Verified User Technician Chose ScreenConnect There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use. Incentivized Helpful? RH Richard Hogan Engineering Technician Chose ScreenConnect We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine. Incentivized Helpful? Daren Anderson, MSIS President Chose ScreenConnect We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster. Incentivized Helpful?	LogMeIn Central by GoTo Rich Platt Executive Desktop Support Chose LogMeIn Central by GoTo Dameware is a very good product and fantastic with server environments but personally doesn't come close to LogMeIn when talking about assisting users who are on different LANs all around the world. TeamViewer has a good product but prefer Logmein's dashboard and ease of use. Incentivized Helpful? Ricky Jordan Senior Computer Systems Admin Chose LogMeIn Central by GoTo TeamViewer is junk. TeamViewer is a free product trying to find its way into the enterprise world. GoToMyPC is slow and LogMeIn just bought them out. GoToMeeting works great for sessions but doesn't provide the central side of things and is a different type of product Incentivized Helpful? MG Matthew Grodsky Director of IT Chose LogMeIn Central by GoTo Logmein Central combined the abilities of all of these other services into one complete, intuitive user interface. Remote Desktop Services allowed me to remote into other computers, but users could not see what I was doing and behind the scenes, management was difficult to … Incentivized Helpful? MP Mike Perham Information Technology Manager Chose LogMeIn Central by GoTo Kaseya was too complicated and not user friendly, basically for enterprise corporations. TeamViewer I'd have to say had an excellent user interface but had a bad inventory report in excel (not nearly as organized as LogMeIn) LogMeIn topped off everything, by making all the … Incentivized Helpful? Vin Campbell IT Director Chose LogMeIn Central by GoTo The three I've mentioned I am familiar with, along with many others. They all do the same basic thing—allow remote access of endpoints. LogMeIn Central specifically provides the most intuitive management portal out of these - that would be the greatest benefit. The level of … Incentivized Helpful? JASON WORKMAN IT Director Chose LogMeIn Central by GoTo I did not like the Kaseya product, it was difficult to us and had constant connection issues. We currently utilize Endpoint Central and love it. However, we will maintain Central for the screen sharing product. TeamViewer is ok but is slow and clunky. Incentivized Helpful? Verified User Administrator Chose LogMeIn Central by GoTo Very similar to GoToMyPC (LogMeIn was rebranded as GoTo, hence the UI change I mentioned), Splashtop, and TeamViewer, as far as cost, usability, features. Incentivized Helpful? John Besedic Owner Chose LogMeIn Central by GoTo The closets of the above mentioned would be screenconnect and we do have some clients that use it. screenconnect is a little cheaper for the client to use compared the LogMeIn Central by GoTo but the overall ease of use is better the LogMeIn Central by GoTo. AnyDesk, RemotePC … Incentivized Helpful? PH Paul Hutchinson Technical Specialist Chose LogMeIn Central by GoTo LogMeIn Central by GoTo, AnyDesk, and TeamViewer offer distinct advantages in the realm of remote access and IT management. LogMeIn Central stands out for its balance between comprehensive features and user-friendly interface, with a strong emphasis on security. Incentivized Helpful? Verified User Engineer Chose LogMeIn Central by GoTo LogMeIn Central by GoTo generally outperforms TeamViewer and ConnectWise ScreenConnect in several key areas. While both alternatives have their merits, they come with drawbacks such as higher costs and performance issues over slow connections. A significant differentiator for … Incentivized Helpful? Verified User Employee Chose LogMeIn Central by GoTo LogMeIn Central by GoTo for connecting remotely to PCs and servers stacks up really well. I find it more reliable and secure. Incentivized Helpful? MC Mike Carruthers IT Director Chose LogMeIn Central by GoTo LogMeIn Central by GoTo is better than Team Viewer in it's central management portal and it's remote installation by end users without needing to pass any kind of login or access codes back and forth to gain remote access. Its remote control is much better than Splashtop in that … Incentivized Helpful? Verified User Engineer Chose LogMeIn Central by GoTo Ease of use. Incentivized Helpful? Verified User Director Chose LogMeIn Central by GoTo Essentially, it comes down to cost. Central has a higher-pricing point than other tools. Incentivized Helpful? Verified User Analyst Chose LogMeIn Central by GoTo In our quotations and evaluation of the suppliers the best proposal and best service was from Central. The company asks to quote 3 companies, and the best of them in our evaluation taking into account cost benefit was Central (LogMeIn). The access to computers in Central's … Helpful? Verified User Technician Chose LogMeIn Central by GoTo LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is … Incentivized Helpful? JN jesse nanes Systems Engineer Chose LogMeIn Central by GoTo Pricing with Central was more competitive and the feature set was close. We did prefer some features of Control however the pricing model was much better for us with Central. Incentivized Helpful? SK Shahed Kaleem Associate Project Manager Chose LogMeIn Central by GoTo As mentioned already, Central is very flexible to remote share. So, we kept an auto-option, whenever user raise ticket, it should auto-capture the hostname based on his Employee ID. With that, no more asking user to provide AnyDesk/team viewer ID to beep in inside user machine … Incentivized Helpful? Lucy Daniell Senior Business Analyst Chose LogMeIn Central by GoTo The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very … Helpful? AS Al Schleicher President Chose LogMeIn Central by GoTo We have always found that our clients preferred LogMeIn Central even if they had to pay a little more [for] it! The interface is simple to use, and it's available for so many different platforms. Incentivized Helpful? Verified User Director Chose LogMeIn Central by GoTo I find the quality of the screen display better in LogMeIn, and I prefer the LogMeIn Dashboard when used in a Browser. Incentivized Helpful? Verified User Director Chose LogMeIn Central by GoTo I’ve used many different kinds of remote software. There are cheaper ones out there that do the same thing but not many do it as well and for as long as LogMeIn has. I highly recommend them. Also, I rarely if ever give 10s so take the 9s as very high marks! Incentivized Helpful? Verified User Director Chose LogMeIn Central by GoTo I like LogMeIn the best over the others. My only complaint is that the price has increased considerably over the last few years. Incentivized Helpful?	TeamViewer Eli Heller IT Consultant Chose TeamViewer I think AnyDesk might be a superior product and I might switch to it, screenconnect however is slower and is only accesible via a web interface Incentivized Helpful? Verified User Director Chose TeamViewer ConnectWise's screenconnect was the biggest contender to TeamViewer as they are shaking up the industry with their web-based interface, super easy installation, and one-click remote support capabilities. Their pricing blew TeamViewer out of the water, and they were able to do … Incentivized Helpful? Verified User Employee Chose TeamViewer For mobile, TeamViewer was much better, especially since some of them don't support mobile devices at all. Performance seems to be generally better than AnyDesk and on par with ScreenConnect in both performance and the feature set. One system not in the list above is RustDesk. … Incentivized Helpful? Scott Anderson CIO Chose TeamViewer Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. Screen… Incentivized Helpful? Verified User Team Lead Chose TeamViewer Seems more secure and cost-efficient experience, which is why our company chose to work with TeamViewer instead. Incentivized Helpful? John Demar President and Principal Consultant Chose TeamViewer For our purposes, each is roughly equivalent in features and usability. I do actually use all three of them and have used TeamViewer primarily when jointly supporting clients with other contractors. Incentivized Helpful? Chrichtian Neal IT Consultant Chose TeamViewer I was being provided support. I haven't used LogMeIn in the technical capacity of TeamViewer. Incentivized Helpful? Ayrton Carvalho MBA Business Management Chose TeamViewer On the feature-rich front, from among all the remote tools that I've used, whether LogMeIn or VNC, TeamViewer has features as well as a very pleasing interface. Since IT support procedures for file sharing, screen transfer, and controlling remote gadgets are now made so much … Incentivized Helpful? Libia Beltrán Business Analyst Chose TeamViewer Before TeamViewer, our team tried out Microsoft Teams, and LogMeIn as tools for collaborating. While they both did well in their own individual right, TeamViewer managed to earn praise by showcasing some robust remote access and collaboration features. Incentivized Helpful? Robert Holman Network Administrator/ IT Operations Chose TeamViewer TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many … Incentivized Helpful? Verified User Analyst Chose TeamViewer After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this … Incentivized Helpful? Verified User Administrator Chose TeamViewer ConnectWise appears to be less frustrating; we will evaluate it prior to renewing our TeamViewer license. Incentivized Helpful? CG Christian Gross Senior Manager, Information Technology Chose TeamViewer TeamViewer was preferred by the technicians and myself for ease of deployment, cost and minimal resources used. Incentivized Helpful? Steve Smith owner Chose TeamViewer I have partnered with another company from time to time, and he uses it. I am not a big fan based on having to install their app on clients' computers and their lack of features or security. Incentivized Helpful? Verified User Project Manager Chose TeamViewer We tried the products by LogMeIn in the beginning and they were too cumbersome and slow compared to TeamViewer. We needed something straight forward, centralized and that we could do from anywhere in the world and the ease of use of TeamViewer helped achieve all of this. Incentivized Helpful? Brendon Brown eComerce Director Chose TeamViewer Ease of use. Speed of deployment. Incentivized Helpful? Carlos Delgado Barcia Technical Support Specialist Chose TeamViewer Lower in price, since i've been using Teamviewer for so many years, I feel comfortable with configuration, and I trust the platform. Also, file transfers are safer and connections are more stable. Incentivized Helpful? Verified User Professional Chose TeamViewer TeamViewer is known for its user-friendly interface, making it accessible for both technical and non-technical users. The ease of use contributes to faster adoption and smoother remote collaboration experiences. The ability to establish unattended access allows for remote … Incentivized Helpful? JG James Guerra Senior Technical Specialist Chose TeamViewer Because of the ease of use in the UI and the familiarity. Incentivized Helpful? MC Mike Carruthers IT Director Chose TeamViewer TeamViewer is more simplified and works great for digital signage and for single use remote tech support for users who are not physically available to bring in their devices. LogMeIn is great for centrally managed network of computers on a more frequent basis. Both have similar … Incentivized Helpful? Mauro Biefeni Head of Information Technology Chose TeamViewer TeamViewer works really well and is easy to use when all versions are in sync. So our choice for overall ease of use would be TeamViewer but due to version issues and pricing issues, it is not our primary remote support platform. Should they improve the versioning issues and … Incentivized Helpful? Kevin O'Grady Owner Chose TeamViewer We used LogMeIn years ago and found their progress in keeping pace with technology was not as good as with TeamViewer. We used both products for a while so we could ascertain which was best, and TeamViewer came out a clear winner. Security was also a big consideration of ours … Incentivized Helpful? Verified User Project Manager Chose TeamViewer For bigger companies, oven the Option to go for. In my case, the decision was made before. Incentivized Helpful? Verified User Employee Chose TeamViewer TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use. I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I … Incentivized Helpful? Troy Alcorn Owner/Operator Chose TeamViewer Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently. Incentivized Helpful?

Features

ScreenConnect

LogMeIn Central by GoTo

TeamViewer

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	ScreenConnect 8.2 626 Ratings 4% above category average	LogMeIn Central by GoTo 8.7 96 Ratings 10% above category average	TeamViewer 8.5 535 Ratings 2% above category average
Screen sharing	9.9596 Ratings	9.988 Ratings	00 Ratings
File transfer	8.6569 Ratings	9.193 Ratings	8.8503 Ratings
Instant message	8.2501 Ratings	9.363 Ratings	8.6463 Ratings
Secure remote access with Smart Card authentication	7.074 Ratings	9.014 Ratings	00 Ratings
Access to sleeping/powered-off computers	6.5311 Ratings	6.866 Ratings	7.3354 Ratings
Over-the-Internet remote session	10.0602 Ratings	9.994 Ratings	00 Ratings
Initiate remote control from mobile	7.2389 Ratings	8.078 Ratings	00 Ratings
Remote management of servers & workstations	9.1517 Ratings	9.486 Ratings	00 Ratings
Remote Active Directory® management	8.9172 Ratings	8.934 Ratings	00 Ratings
Centralized management dashboard	7.9479 Ratings	8.583 Ratings	00 Ratings
Session record	7.9316 Ratings	8.146 Ratings	8.3362 Ratings
Annotations	7.7266 Ratings	8.735 Ratings	7.9127 Ratings
Monitoring and Alerts	8.7188 Ratings	8.258 Ratings	00 Ratings
Multi-platform remote control	8.0399 Ratings	8.163 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	ScreenConnect - Ratings	LogMeIn Central by GoTo - Ratings	TeamViewer 8.6 49 Ratings 2% above category average
Role-based user permissions	00 Ratings	00 Ratings	8.649 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	ScreenConnect - Ratings	LogMeIn Central by GoTo - Ratings	TeamViewer 8.0 35 Ratings 2% above category average
Third-party software integrations	00 Ratings	00 Ratings	8.035 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	ScreenConnect - Ratings	LogMeIn Central by GoTo - Ratings	TeamViewer 8.3 60 Ratings 6% above category average
Attended device access	00 Ratings	00 Ratings	9.159 Ratings
Unattended device access	00 Ratings	00 Ratings	8.455 Ratings
Mobile device access	00 Ratings	00 Ratings	7.752 Ratings
Virtual device access	00 Ratings	00 Ratings	8.349 Ratings
Multiple-display support	00 Ratings	00 Ratings	8.250 Ratings
Multiple concurrent sessions	00 Ratings	00 Ratings	8.349 Ratings

Best Alternatives
	ScreenConnect	LogMeIn Central by GoTo	TeamViewer
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Action1 Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	ScreenConnect	LogMeIn Central by GoTo	TeamViewer
Likelihood to Recommend	8.9 (626 ratings)	8.3 (96 ratings)	8.7 (557 ratings)
Likelihood to Renew	10.0 (40 ratings)	9.0 (4 ratings)	10.0 (64 ratings)
Usability	8.9 (55 ratings)	9.8 (84 ratings)	9.1 (57 ratings)
Availability	10.0 (5 ratings)	9.9 (82 ratings)	9.1 (5 ratings)
Performance	10.0 (9 ratings)	- (0 ratings)	9.1 (5 ratings)
Support Rating	8.2 (63 ratings)	9.0 (5 ratings)	9.6 (50 ratings)
In-Person Training	- (0 ratings)	- (0 ratings)	9.1 (2 ratings)
Online Training	7.5 (24 ratings)	- (0 ratings)	9.1 (4 ratings)
Implementation Rating	10.0 (20 ratings)	9.0 (3 ratings)	8.9 (119 ratings)
Configurability	10.0 (5 ratings)	- (0 ratings)	9.1 (4 ratings)
Ease of integration	- (0 ratings)	- (0 ratings)	9.1 (5 ratings)
Product Scalability	10.0 (16 ratings)	- (0 ratings)	9.1 (5 ratings)
Vendor post-sale	10.0 (4 ratings)	- (0 ratings)	8.5 (5 ratings)
Vendor pre-sale	5.0 (4 ratings)	- (0 ratings)	9.1 (5 ratings)

User Testimonials
	ScreenConnect	LogMeIn Central by GoTo	TeamViewer
Likelihood to Recommend	ConnectWise We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms. Incentivized EM Eric Milles Help Desk Manager Read full review	GoTo (formerly LogMeIn) LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof). Incentivized Nathan Clark Owner Read full review	TeamViewer I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN. Incentivized Scott Anderson CIO Read full review
Pros	ConnectWise The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too. The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end. The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be. Incentivized Adam Friedli Level 2 Support Analyst Read full review	GoTo (formerly LogMeIn) IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features. It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong. It expands to meet the demands of expanding companies and can handle a higher volume of devices. Incentivized Rohan Kumar Software Engineer Read full review	TeamViewer It is secure and eliminates the need for VPN for remote users. It offers a 2FA to insure that security is strong for our system. Can save time with file transfer syncs for labels, batches and other files. It supports multi device and cross platform usage within our warehouse. Incentivized TH Tony Higgins CIS Manager Read full review
Cons	ConnectWise I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up! The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable. Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors. Incentivized AH Andrew Haskell Owner & Lead Technician Read full review	GoTo (formerly LogMeIn) It could pull up the user's login in addition to the hostname Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer Verified User Anonymous Read full review	TeamViewer With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer Incentivized Sander de Beus IT Service Coördinator Read full review
Likelihood to Renew	ConnectWise I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality) Incentivized CL Craig Lockley VP of IT & Innovation Read full review	GoTo (formerly LogMeIn) What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better Incentivized Chris Barton Owner Read full review	TeamViewer We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help. Incentivized Yvonne Graber President, Owner Read full review
Usability	ConnectWise On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done. Incentivized Sam Segura IT Services Read full review	GoTo (formerly LogMeIn) It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device. Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Reliability and Availability	ConnectWise In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream. Incentivized EM Eric Milles Help Desk Manager Read full review	GoTo (formerly LogMeIn) During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver. Incentivized RP Rohit Patel IT Manager Read full review	TeamViewer Always available if setup correctly. Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Performance	ConnectWise It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session. Incentivized Tresha Ivey Project Manager Read full review	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer The application is built on VNC which is a very stable technology. Mike Robinson Internet Director / UNIX Administrator Read full review
Support Rating	ConnectWise There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times Incentivized Bradley Jones Co-Owner Read full review	GoTo (formerly LogMeIn) Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product. Incentivized Verified User Anonymous Read full review	TeamViewer the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly. Incentivized Andrew Shannon Senior System Administrator Read full review
In-Person Training	ConnectWise No answers on this topic	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage. Incentivized CA CSM AG, Robert Schürch CEO Read full review
Online Training	ConnectWise I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it. Incentivized Michael Dodd Support Resource and Community Manager Read full review	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral. Jordan Paquette IT Support Technician Read full review
Implementation Rating	ConnectWise ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing Incentivized CL Craig Lockley VP of IT & Innovation Read full review	GoTo (formerly LogMeIn) I was not involved in the implementation of the product. Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well. Incentivized J Rio Fultz CEO Read full review
Alternatives Considered	ConnectWise I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business. Incentivized JH Jonathan Hanson Owner Read full review	GoTo (formerly LogMeIn) LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on. Incentivized Verified User Anonymous Read full review	TeamViewer TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version. Incentivized HS Harshal Shah Engineering Read full review
Scalability	ConnectWise I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise! Incentivized David McCoy Provisioning Engineer Read full review	GoTo (formerly LogMeIn) No answers on this topic	TeamViewer Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop Incentivized JR Jackie Ramos Associate Director of Telecom & PC Support Read full review
Return on Investment	ConnectWise Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable. Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there. Incentivized Mike Vaughan AWS Infrastructure Architect - Contractor Read full review	GoTo (formerly LogMeIn) Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly. Its compliant with many security policies. Hence boost security for our clients and end users. The downtime was very low, hence making it more reliable and top-notch. Lucy Daniell Senior Business Analyst Read full review	TeamViewer It took about 3 months. Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems. Remotely accessing devices in our office allows employees to stay productive while working from home. TeamViewer helps us to collaborate with other firms for projects we're doing. Incentivized AR Akshat Rana Technical Support Read full review
ScreenShots	ScreenConnect Screenshots		TeamViewer Screenshots