Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Central
Score 8.6 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
TeamViewer
Score 8.2 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
CentralTeamViewer
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
CentralTeamViewer
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
CentralTeamViewer
Considered Both Products
Central
Chose Central
TeamViewer can be used without having to purchase it, but lacks several of the features that LogMeIn has. One is being able to make a remote connection as soon as a computer has a network connection. You can use LogMeIn to enter username and password credentials remotely. You …
Chose Central
TeamViewer is a much faster connection, but doesn't seem as secure. LogMeIn has one ability that the rest do not have, which is that it can share connections to PCs to other users.
Chose Central
We switched to TeamViewer because of the pricing. Then we switched to N-central because of the functionality. However, LogMeIn is still our go-to for secondary user remote access.
Chose Central
TeamViewer is pretty good but I just don't see all the features that LogMeIn Central officers. I like the remote interface from LogMeIn a lot better than TeamView. I haven't used TeamView fully in a while so they may have all the features and I just don't know how to access …
Chose Central
Dameware is a very good product and fantastic with server environments but personally doesn't come close to LogMeIn when talking about assisting users who are on different LANs all around the world. TeamViewer has a good product but prefer Logmein's dashboard and ease of use.
Chose Central
Logmein Central combined the abilities of all of these other services into one complete, intuitive user interface. Remote Desktop Services allowed me to remote into other computers, but users could not see what I was doing and behind the scenes, management was difficult to …
Chose Central
Kaseya was too complicated and not user friendly, basically for enterprise corporations.
TeamViewer I'd have to say had an excellent user interface but had a bad inventory report in excel (not nearly as organized as LogMeIn)
LogMeIn topped off everything, by making all the …
Chose Central
The three I've mentioned I am familiar with, along with many others. They all do the same basic thing—allow remote access of endpoints. LogMeIn Central specifically provides the most intuitive management portal out of these - that would be the greatest benefit. The level of …
Chose Central
I did not like the Kaseya product, it was difficult to us and had constant connection issues. We currently utilize Endpoint Central and love it. However, we will maintain Central for the screen sharing product. TeamViewer is ok but is slow and clunky.
Chose Central
Essentially, it comes down to cost. Central has a higher-pricing point than other tools.
Chose Central
In our quotations and evaluation of the suppliers the best proposal and best service was from Central. The company asks to quote 3 companies, and the best of them in our evaluation taking into account cost benefit was Central (LogMeIn). The access to computers in Central's …
Chose Central
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is …
Chose Central
Among other things, it enables file transfers. The potential for many displays appeals to me. Unattended access can be abused despite being incredibly helpful. You must therefore exercise caution when dealing with it. Central enables a large number of active clients—let's say, …
Chose Central
As mentioned already, Central is very flexible to remote share. So, we kept an auto-option, whenever user raise ticket, it should auto-capture the hostname based on his Employee ID. With that, no more asking user to provide AnyDesk/team viewer ID to beep in inside user machine …
Chose Central
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very …
Chose Central
We have always found that our clients preferred LogMeIn Central even if they had to pay a little more [for] it! The interface is simple to use, and it's available for so many different platforms.
Chose Central
I find the quality of the screen display better in LogMeIn, and I prefer the LogMeIn Dashboard when used in a Browser.
Chose Central
I’ve used many different kinds of remote software. There are cheaper ones out there that do the same thing but not many do it as well and for as long as LogMeIn has. I highly recommend them. Also, I rarely if ever give 10s so take the 9s as very high marks!
Chose Central
I like LogMeIn the best over the others. My only complaint is that the price has increased considerably over the last few years.
TeamViewer
Chose TeamViewer
TeamViewer works really well and is easy to use when all versions are in sync. So our choice for overall ease of use would be TeamViewer but due to version issues and pricing issues, it is not our primary remote support platform. Should they improve the versioning issues and …
Chose TeamViewer
We used LogMeIn years ago and found their progress in keeping pace with technology was not as good as with TeamViewer. We used both products for a while so we could ascertain which was best, and TeamViewer came out a clear winner. Security was also a big consideration of ours …
Chose TeamViewer
TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use. I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I …
Chose TeamViewer
Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently.
Chose TeamViewer
TeamViewer was a far better value and in our testing actually performed better generally, especially when it came to live sound transfer and just overall mouse responsiveness and screen quality. It also has a bunch of other features that we'd have to otherwise pay for …
Chose TeamViewer
All platforms and products are similar and each have their strengths and weaknesses so it is hard to generalize given that everyone's needs are different, but TeamViewer has proven to us to be not only versatile, easy to deploy and have a small foot print but also very secure …
Chose TeamViewer
There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than …
Chose TeamViewer
Since I access several customers and environments, I wanted an easy-to-install/use solution. Team Viewer provides desktop sharing, remote access, and file transfer in a single solution and most of my customers have already used it either personally or in a previous business, so …
Chose TeamViewer
The speed connection of TeamViewer is only comparable with Windows Remote Desktop Connection, but we can only use RDC with fixed IPs, also it is the most consistent tool for wake-on-LAN tasks.
Chose TeamViewer
Teamviewer is the easiest solution when needing to talk a user through helping an IT professional get remote access to their computers. Most other programs have many more steps and complicated passwords that need to be shared before you can log in and help someone remotely. …
Chose TeamViewer
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.
Chose TeamViewer
It much faster interfaces and didn't seem as intrusive on machines. The ability to see assets in a list and remote in has really helped. It ensures we don't necessarily have to keep a separate list to reference. That ability is also helpful to quickly see which machines are …
Chose TeamViewer
TeamViewer is more popular with our staff and clients. Whenever we want to connect using a different solution, we keep going back to TeamViewer because it’s what they are used to. TeamViewer also has more advanced features, which are specific to everything we would like to …
Chose TeamViewer
Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are …
Chose TeamViewer
I'm very comfortable with TeamViewer and I've used them for a long time. I moved from LogMeIn before and I moved to TeamViewer because of the ease of use that TeamViewer provided. The customer facing experience for TeamViewer was also a big factor as to why I chose TeamViewer …
Chose TeamViewer
I did not select TeamViewer over its competition. Its licensing options priced it out of competition for my needs. It also lacked features available from other products such as dual monitor, seamless remote printing, and HD video.
Chose TeamViewer
TeamViewer is much better than Netscaler Gateway in that our implementation of NSG does not support multiple screens. I stopped using LogMeIn, all versions, because TV was licensed by the institution and LMI was not.
Chose TeamViewer
I've used a few different screen sharing and conference tools and each of them have their strengths and weaknesses. I would say that TeamViewer holds its own when using it as a remote management system. Other tools either cost more or don't have the same functionality, or …
Top Pros
Top Cons
Features
CentralTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Central
8.6
89 Ratings
3% above category average
TeamViewer
8.1
304 Ratings
3% below category average
Screen sharing9.581 Ratings8.9300 Ratings
File transfer9.086 Ratings8.2283 Ratings
Instant message8.159 Ratings7.7260 Ratings
Secure remote access with Smart Card authentication7.915 Ratings7.880 Ratings
Access to sleeping/powered-off computers8.164 Ratings7.1197 Ratings
Over-the-Internet remote session9.587 Ratings9.0295 Ratings
Initiate remote control from mobile8.572 Ratings8.1240 Ratings
Remote management of servers & workstations8.779 Ratings8.4251 Ratings
Remote Active Directory® management8.333 Ratings8.780 Ratings
Centralized management dashboard8.776 Ratings7.8188 Ratings
Session record9.344 Ratings7.9189 Ratings
Annotations7.832 Ratings7.590 Ratings
Monitoring and Alerts7.853 Ratings7.9117 Ratings
Multi-platform remote control8.656 Ratings8.4233 Ratings
Best Alternatives
CentralTeamViewer
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
Splashtop
Splashtop
Score 9.2 out of 10
Splashtop
Splashtop
Score 9.2 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralTeamViewer
Likelihood to Recommend
8.7
(89 ratings)
8.1
(343 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.9
(59 ratings)
Usability
9.3
(77 ratings)
9.1
(56 ratings)
Availability
9.4
(124 ratings)
9.0
(5 ratings)
Performance
-
(0 ratings)
9.0
(5 ratings)
Support Rating
9.0
(3 ratings)
8.3
(69 ratings)
In-Person Training
-
(0 ratings)
5.0
(1 ratings)
Online Training
-
(0 ratings)
6.0
(3 ratings)
Implementation Rating
8.2
(2 ratings)
10.0
(13 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Ease of integration
-
(0 ratings)
7.4
(3 ratings)
Product Scalability
-
(0 ratings)
9.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
3.4
(3 ratings)
Vendor pre-sale
-
(0 ratings)
6.2
(3 ratings)
User Testimonials
CentralTeamViewer
Likelihood to Recommend
GoTo (formerly LogMeIn)
We have a mix of onsite and remote workers. LogMeIn is very extremely helpful for connecting IT to our users when they have issues or need training. Love that we can install LogMeIn on our machines and connect without having to send links or support codes to our users. It simplifies the process of helping an already frustrated user. We use LogMeIn for shadowing our RDS sessions and prefer it over Microsoft's as LogMeIn handles multi-monitors much better. We have several Engineers that need to connect to various production machines, and we use LogMeIn for this. The Engineers can connect to work with the equipment users to either troubleshoot issues or work on R&D. I Would really like to see some better logging/auditing functions that could be used as part of a defense-in-depth strategy that can be automated to send alerts to the IT department when anomalies are spotted (i..e. unusual logins, too many repeated failed authentications, accounts logging were not supposed to, etc.). Would also like to see some better reporting that could be used as part of incident responses for cyber events that could help with diagnosis and remediation.
Read full review
TeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
Read full review
Pros
GoTo (formerly LogMeIn)
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
Read full review
TeamViewer
  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Read full review
Cons
GoTo (formerly LogMeIn)
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
Read full review
TeamViewer
  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Read full review
TeamViewer
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Read full review
Usability
GoTo (formerly LogMeIn)
It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.
Read full review
TeamViewer
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Read full review
TeamViewer
Always available if setup correctly.
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Read full review
TeamViewer
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
its quick and easy
Read full review
TeamViewer
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
Read full review
TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
Read full review
Scalability
GoTo (formerly LogMeIn)
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
  • Tech turn around time has been greatly improved being that most issues they are able to fix remotely
  • Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season
Read full review
TeamViewer
  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)