What users are saying about
1 Rating
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Score 7 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Contactability ranks higher in 7 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • LexisNexis InterAction ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Security

Sales Force Automation

6.3

Contactability

63%
5.1

LexisNexis InterAction

51%
Contactability ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
1 Rating
8.0
80%
1 Rating

Workflow management

7.0
70%
1 Rating
3.0
30%
1 Rating

Territory management

7.0
70%
1 Rating
3.0
30%
1 Rating

Opportunity management

7.0
70%
1 Rating
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
8.0
80%
1 Rating

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
1 Rating
3.0
30%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
6.0
60%
1 Rating

Customer Service & Support

4.3

Contactability

43%
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
8.0
80%
1 Rating

Call center management

5.0
50%
1 Rating
9.0
90%
1 Rating

Help desk management

4.0
40%
1 Rating
9.0
90%
1 Rating

Marketing Automation

6.0

Contactability

60%
8.0

LexisNexis InterAction

80%
LexisNexis InterAction ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
7.0
70%
1 Rating

Email marketing

6.0
60%
1 Rating
9.0
90%
1 Rating

CRM Project Management

6.7

Contactability

67%
4.7

LexisNexis InterAction

47%
Contactability ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
5.0
50%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
4.0
40%
1 Rating

Reporting

7.0
70%
1 Rating
5.0
50%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
4.3

LexisNexis InterAction

43%
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
4.0
40%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
4.0
40%
1 Rating

Customizable reports

6.0
60%
1 Rating
5.0
50%
1 Rating

Customization

7.0

Contactability

70%
4.3

LexisNexis InterAction

43%
Contactability ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
4.0
40%
1 Rating

Custom objects

8.0
80%
1 Rating
4.0
40%
1 Rating

Scripting environment

6.0
60%
1 Rating
4.0
40%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

6.5

Contactability

65%
8.0

LexisNexis InterAction

80%
LexisNexis InterAction ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
8.0
80%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
8.0
80%
1 Rating

Social CRM

7.0

Contactability

70%
4.5

LexisNexis InterAction

45%
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
4.0
40%
1 Rating

Social engagement

8.0
80%
1 Rating
5.0
50%
1 Rating

Integrations with 3rd-party Software

7.0

Contactability

70%
5.0

LexisNexis InterAction

50%
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
5.0
50%
1 Rating

Compensation management

8.0
80%
1 Rating
5.0
50%
1 Rating

Platform

6.0

Contactability

60%
5.0

LexisNexis InterAction

50%
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
5.0
50%
1 Rating

Attribute Ratings

  • Contactability is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
6.0

LexisNexis InterAction

60%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

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