What users are saying about
1 Ratings
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Score 7 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
LexisNexis InterAction
5.1
Customer data management / contact management
Contactability
6.0
LexisNexis InterAction
8.0
Workflow management
Contactability
7.0
LexisNexis InterAction
3.0
Territory management
Contactability
7.0
LexisNexis InterAction
3.0
Opportunity management
Contactability
7.0
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
LexisNexis InterAction
8.0
Contract management
Contactability
5.0
LexisNexis InterAction
Quote & order management
Contactability
6.0
LexisNexis InterAction
Interaction tracking
Contactability
7.0
LexisNexis InterAction
3.0
Channel / partner relationship management
Contactability
6.0
LexisNexis InterAction
6.0

Customer Service & Support

Contactability
4.3
LexisNexis InterAction
8.7
Case management
Contactability
4.0
LexisNexis InterAction
8.0
Call center management
Contactability
5.0
LexisNexis InterAction
9.0
Help desk management
Contactability
4.0
LexisNexis InterAction
9.0

Marketing Automation

Contactability
6.0
LexisNexis InterAction
8.0
Lead management
Contactability
6.0
LexisNexis InterAction
7.0
Email marketing
Contactability
6.0
LexisNexis InterAction
9.0

CRM Project Management

Contactability
6.7
LexisNexis InterAction
4.7
Task management
Contactability
6.0
LexisNexis InterAction
5.0
Billing and invoicing management
Contactability
7.0
LexisNexis InterAction
4.0
Reporting
Contactability
7.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Contactability
6.3
LexisNexis InterAction
4.3
Forecasting
Contactability
6.0
LexisNexis InterAction
4.0
Pipeline visualization
Contactability
7.0
LexisNexis InterAction
4.0
Customizable reports
Contactability
6.0
LexisNexis InterAction
5.0

Customization

Contactability
7.0
LexisNexis InterAction
4.3
Custom fields
Contactability
7.0
LexisNexis InterAction
4.0
Custom objects
Contactability
8.0
LexisNexis InterAction
4.0
Scripting environment
Contactability
6.0
LexisNexis InterAction
4.0
API for custom integration
Contactability
LexisNexis InterAction
5.0

Security

Contactability
6.5
LexisNexis InterAction
8.0
Single sign-on capability
Contactability
7.0
LexisNexis InterAction
8.0
Role-based user permissions
Contactability
6.0
LexisNexis InterAction
8.0

Social CRM

Contactability
7.0
LexisNexis InterAction
4.5
Social data
Contactability
6.0
LexisNexis InterAction
4.0
Social engagement
Contactability
8.0
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Contactability
7.0
LexisNexis InterAction
5.0
Marketing automation
Contactability
6.0
LexisNexis InterAction
5.0
Compensation management
Contactability
8.0
LexisNexis InterAction
5.0

Platform

Contactability
6.0
LexisNexis InterAction
5.0
Mobile access
Contactability
6.0
LexisNexis InterAction
5.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
LexisNexis InterAction
6.0

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