What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 12 reviews and ratings
Feature Set Ratings
- Contactability ranks higher in 7 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
- LexisNexis InterAction ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Security
Sales Force Automation

6.3
Contactability
63%
5.1
LexisNexis InterAction
51%
Contactability ranks higher in 7/9 features
Contactability ranks higher in 7/9 features
Customer data management / contact management

6.0
60%
1 Rating
8.0
80%
1 Rating
Workflow management

7.0
70%
1 Rating
3.0
30%
1 Rating
Territory management

7.0
70%
1 Rating
3.0
30%
1 Rating
Opportunity management

7.0
70%
1 Rating
5.0
50%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
8.0
80%
1 Rating
Contract management

5.0
50%
1 Rating
N/A
0 Ratings
Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings
Interaction tracking

7.0
70%
1 Rating
3.0
30%
1 Rating
Channel / partner relationship management

6.0
60%
1 Rating
6.0
60%
1 Rating
Customer Service & Support

4.3
Contactability
43%
8.7
LexisNexis InterAction
87%
LexisNexis InterAction ranks higher in 3/3 features
LexisNexis InterAction ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
8.0
80%
1 Rating
Call center management

5.0
50%
1 Rating
9.0
90%
1 Rating
Help desk management

4.0
40%
1 Rating
9.0
90%
1 Rating
Marketing Automation

6.0
Contactability
60%
8.0
LexisNexis InterAction
80%
LexisNexis InterAction ranks higher in 2/2 features
LexisNexis InterAction ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
7.0
70%
1 Rating
Email marketing

6.0
60%
1 Rating
9.0
90%
1 Rating
CRM Project Management

6.7
Contactability
67%
4.7
LexisNexis InterAction
47%
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
5.0
50%
1 Rating
Billing and invoicing management

7.0
70%
1 Rating
4.0
40%
1 Rating
Reporting

7.0
70%
1 Rating
5.0
50%
1 Rating
CRM Reporting & Analytics

6.3
Contactability
63%
4.3
LexisNexis InterAction
43%
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
4.0
40%
1 Rating
Pipeline visualization

7.0
70%
1 Rating
4.0
40%
1 Rating
Customizable reports

6.0
60%
1 Rating
5.0
50%
1 Rating
Customization

7.0
Contactability
70%
4.3
LexisNexis InterAction
43%
Contactability ranks higher in 3/4 features
Contactability ranks higher in 3/4 features
Custom fields

7.0
70%
1 Rating
4.0
40%
1 Rating
Custom objects

8.0
80%
1 Rating
4.0
40%
1 Rating
Scripting environment

6.0
60%
1 Rating
4.0
40%
1 Rating
API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating
Security

6.5
Contactability
65%
8.0
LexisNexis InterAction
80%
LexisNexis InterAction ranks higher in 2/2 features
LexisNexis InterAction ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
8.0
80%
1 Rating
Role-based user permissions

6.0
60%
1 Rating
8.0
80%
1 Rating
Social CRM

7.0
Contactability
70%
4.5
LexisNexis InterAction
45%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
4.0
40%
1 Rating
Social engagement

8.0
80%
1 Rating
5.0
50%
1 Rating
Integrations with 3rd-party Software

7.0
Contactability
70%
5.0
LexisNexis InterAction
50%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
5.0
50%
1 Rating
Compensation management

8.0
80%
1 Rating
5.0
50%
1 Rating
Platform

6.0
Contactability
60%
5.0
LexisNexis InterAction
50%
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
5.0
50%
1 Rating
Attribute Ratings
- Contactability is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
6.0
LexisNexis InterAction
60%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesLexisNexis InterAction
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesLexisNexis InterAction
- Collects contact information from incoming employees
- Synchronizes with Outlook contacts
- Separate interface for marketing and casual users

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesCons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesLexisNexis InterAction
- The Windows app for marketing could be more wizard driven and simpler
- Technical support documentation is lacking in up to date information

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
LexisNexis InterAction
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesLexisNexis InterAction
No answers on this topic
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesLexisNexis InterAction
- I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employees