Chose Zendesk Suite
Salesforce is far more established but the price tag was too high for our small team. I would be surprised if we didn’t migrate to Salesforce when our team reaches a certain size
Product | Rating | Most Used By | Product Summary | Starting Price |
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Vonage Contact Center for Salesforce | N/A | ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Vonage Contact Center for Salesforce | Zendesk Suite | |
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Considered Both Products | Vonage Contact Center for Salesforce No answer on this topic | Zendesk Suite |
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Top Cons |
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Contact Center Software |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Vonage Contact Center for Salesforce | Zendesk Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Vonage Contact Center for Salesforce | Zendesk Suite | |
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Likelihood to Recommend | 2.1 (6 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Vonage Contact Center for Salesforce | Zendesk Suite | |
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Likelihood to Recommend | Vonage | Zendesk |
Pros | Vonage | Zendesk |
Cons | Vonage | Zendesk |
Likelihood to Renew | Vonage No answers on this topic | Zendesk |
Usability | Vonage No answers on this topic | Zendesk |
Reliability and Availability | Vonage No answers on this topic | Zendesk |
Performance | Vonage No answers on this topic | Zendesk |
Support Rating | Vonage | Zendesk |
Online Training | Vonage No answers on this topic | Zendesk |
Implementation Rating | Vonage No answers on this topic | Zendesk |
Alternatives Considered | Vonage | Zendesk |
Return on Investment | Vonage | Zendesk |
ScreenShots | Zendesk Suite Screenshots |