Contentful vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contentful
Score 7.8 out of 10
N/A
Contentful is a cloud based CMS solution that provides the ability to manage content across multiple platforms.The editing interface allows for managing content interactively and provides developers the ability to deliver the content with the programming language and template framework of their choice.
$489
Salesforce Commerce Cloud
Score 8.1 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
ContentfulSalesforce Commerce Cloud
Editions & Modules
Team
489/month
Community
Free
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
ContentfulSalesforce Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Features
ContentfulSalesforce Commerce Cloud
Security
Comparison of Security features of Product A and Product B
Contentful
7.3
8 Ratings
10% below category average
Salesforce Commerce Cloud
-
Ratings
Role-based user permissions7.38 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Contentful
8.0
9 Ratings
5% above category average
Salesforce Commerce Cloud
-
Ratings
API8.38 Ratings00 Ratings
Internationalization / multi-language7.76 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Contentful
7.7
10 Ratings
1% above category average
Salesforce Commerce Cloud
-
Ratings
WYSIWYG editor7.34 Ratings00 Ratings
Code quality / cleanliness8.56 Ratings00 Ratings
Admin section8.08 Ratings00 Ratings
Page templates7.64 Ratings00 Ratings
Library of website themes7.52 Ratings00 Ratings
Mobile optimization / responsive design7.75 Ratings00 Ratings
Publishing workflow8.09 Ratings00 Ratings
Form generator7.01 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Contentful
8.0
9 Ratings
8% above category average
Salesforce Commerce Cloud
-
Ratings
Content taxonomy8.08 Ratings00 Ratings
SEO support7.07 Ratings00 Ratings
Bulk management7.75 Ratings00 Ratings
Availability / breadth of extensions8.56 Ratings00 Ratings
Community / comment management9.01 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Contentful
-
Ratings
Salesforce Commerce Cloud
7.7
37 Ratings
1% below category average
Product catalog & listings00 Ratings8.434 Ratings
Product management00 Ratings8.634 Ratings
Bulk product upload00 Ratings7.733 Ratings
Branding00 Ratings6.433 Ratings
Mobile storefront00 Ratings7.530 Ratings
Product variations00 Ratings7.135 Ratings
Website integration00 Ratings6.434 Ratings
Visual customization00 Ratings9.035 Ratings
CMS00 Ratings8.532 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Contentful
-
Ratings
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Abandoned cart recovery00 Ratings8.026 Ratings
Checkout user experience00 Ratings8.031 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Contentful
-
Ratings
Salesforce Commerce Cloud
7.4
30 Ratings
12% below category average
eCommerce security00 Ratings7.430 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Contentful
-
Ratings
Salesforce Commerce Cloud
8.3
33 Ratings
9% above category average
Promotions & discounts00 Ratings8.031 Ratings
Personalized recommendations00 Ratings9.333 Ratings
SEO00 Ratings7.629 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Contentful
-
Ratings
Salesforce Commerce Cloud
8.3
35 Ratings
5% above category average
Multi-site management00 Ratings8.030 Ratings
Order processing00 Ratings8.732 Ratings
Inventory management00 Ratings8.031 Ratings
Shipping00 Ratings8.926 Ratings
Custom functionality00 Ratings8.033 Ratings
Best Alternatives
ContentfulSalesforce Commerce Cloud
Small Businesses
Divi
Divi
Score 10.0 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContentfulSalesforce Commerce Cloud
Likelihood to Recommend
8.3
(10 ratings)
7.7
(48 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(11 ratings)
Usability
-
(0 ratings)
8.5
(4 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
ContentfulSalesforce Commerce Cloud
Likelihood to Recommend
Contentful
Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Contentful
  • Clean, modern interface (not clunky and outdated, like WordPress)
  • High degree of flexibility (I can structure data any way my clients need)
  • Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Contentful
  • The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
  • The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
  • It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
Contentful
No answers on this topic
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Contentful
No answers on this topic
Salesforce
I give it a 10 because I personally think Salesforce Commerce Cloud is easy to use. We can easily add dealer and customer information. We also can easily keep track of our inventory and when orders ship. Even if you are unsure how to do something in Salesforce Commerce Cloud, you can click around and figure it out as everything is clearly labeled or searchable.
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Reliability and Availability
Contentful
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Support Rating
Contentful
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Contentful
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
Contentful
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Contentful
Easy to use and much more organized as a single platform versus multi. The layout is clean and easy to read and we don’t have to worry about certain users safe guarding data or content then losing it when they leave the company. It’s a one stop shop for imagery
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Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
Contentful
  • There was no negative impact as such.
  • Positive impact is increase in sales.
  • More work is delivered due to reusability and other features within a time and less manual effort.
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
Read full review
ScreenShots

Contentful Screenshots

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