What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Platform, Security
- ConvergeHub and Square Customer Engagement are tied in 1 feature set: CRM Reporting & Analytics
Sales Force Automation
8.3
ConvergeHub
83%
8.0
Square Customer Engagement
80%
ConvergeHub ranks higher in 8/9 features
ConvergeHub ranks higher in 8/9 features
Customer data management / contact management
9.0
90%
1 Rating
8.0
80%
1 Rating
Workflow management
9.0
90%
1 Rating
8.0
80%
1 Rating
Territory management
8.0
80%
1 Rating
8.0
80%
1 Rating
Opportunity management
9.0
90%
1 Rating
8.0
80%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating
8.0
80%
1 Rating
Contract management
8.0
80%
1 Rating
8.0
80%
1 Rating
Quote & order management
9.0
90%
1 Rating
8.0
80%
1 Rating
Interaction tracking
8.0
80%
1 Rating
8.0
80%
1 Rating
Channel / partner relationship management
8.0
80%
1 Rating
8.0
80%
1 Rating
Customer Service & Support
7.0
ConvergeHub
70%
Square Customer Engagement
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Case management
7.0
70%
1 Rating
N/A
0 Ratings
Marketing Automation
9.0
ConvergeHub
90%
Square Customer Engagement
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating
N/A
0 Ratings
Email marketing
9.0
90%
1 Rating
N/A
0 Ratings
CRM Project Management
9.0
ConvergeHub
90%
8.0
Square Customer Engagement
80%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating
8.0
80%
1 Rating
Billing and invoicing management
9.0
90%
1 Rating
8.0
80%
1 Rating
Reporting
9.0
90%
1 Rating
8.0
80%
1 Rating
CRM Reporting & Analytics
8.0
ConvergeHub
80%
8.0
Square Customer Engagement
80%
Square Customer Engagement ranks higher in 3/3 features
Square Customer Engagement ranks higher in 3/3 features
Pipeline visualization
8.0
80%
1 Rating
8.0
80%
1 Rating
Customizable reports
8.0
80%
1 Rating
8.0
80%
1 Rating
Forecasting
N/A
0 Ratings
8.0
80%
1 Rating
Customization
7.5
ConvergeHub
75%
Square Customer Engagement
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Custom fields
8.0
80%
1 Rating
N/A
0 Ratings
API for custom integration
7.0
70%
1 Rating
N/A
0 Ratings
Platform
9.0
ConvergeHub
90%
8.0
Square Customer Engagement
80%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating
8.0
80%
1 Rating
Security
9.0
ConvergeHub
90%
8.0
Square Customer Engagement
80%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Role-based user permissions
9.0
90%
1 Rating
8.0
80%
1 Rating
Attribute Ratings
- Square Customer Engagement is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating
9.0
Square Customer Engagement
90%
1 Rating
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Square Customer Engagement
[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Square Customer Engagement
- No monthly fees
- Reasonable per transaction fee
- Good priced equipment/addons
- Chip and NFC readers available
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Cons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Square Customer Engagement
- Some of the build quality on the peripherals could feel a bit better.
- Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
- Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Pricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Square Customer Engagement
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Square Customer Engagement Editions & Modules
—
Additional Pricing Details
—Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Square Customer Engagement
The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees
Return on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Square Customer Engagement
- This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
- All of my initial equipment was free and there were no startup costs so my return was immediate.
- The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Independent Contractor
LoenbroInformation Technology and Services, 1-10 employees