What users are saying about
2 Ratings
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Score 8 out of 100
11 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Platform, Security
  • ConvergeHub and Square Customer Engagement are tied in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

8.3

ConvergeHub

83%
8.0

Square Customer Engagement

80%
ConvergeHub ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.0
80%
1 Rating

Workflow management

9.0
90%
1 Rating
8.0
80%
1 Rating

Territory management

8.0
80%
1 Rating
8.0
80%
1 Rating

Opportunity management

9.0
90%
1 Rating
8.0
80%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
8.0
80%
1 Rating

Contract management

8.0
80%
1 Rating
8.0
80%
1 Rating

Quote & order management

9.0
90%
1 Rating
8.0
80%
1 Rating

Interaction tracking

8.0
80%
1 Rating
8.0
80%
1 Rating

Channel / partner relationship management

8.0
80%
1 Rating
8.0
80%
1 Rating

Customer Service & Support

7.0

ConvergeHub

70%

Square Customer Engagement

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features

Case management

7.0
70%
1 Rating
N/A
0 Ratings

Marketing Automation

9.0

ConvergeHub

90%

Square Customer Engagement

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
N/A
0 Ratings

Email marketing

9.0
90%
1 Rating
N/A
0 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.0

Square Customer Engagement

80%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.0
80%
1 Rating

Billing and invoicing management

9.0
90%
1 Rating
8.0
80%
1 Rating

Reporting

9.0
90%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.0

Square Customer Engagement

80%
Square Customer Engagement ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
8.0
80%
1 Rating

Customizable reports

8.0
80%
1 Rating
8.0
80%
1 Rating

Forecasting

N/A
0 Ratings
8.0
80%
1 Rating

Customization

7.5

ConvergeHub

75%

Square Customer Engagement

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features

Custom fields

8.0
80%
1 Rating
N/A
0 Ratings

API for custom integration

7.0
70%
1 Rating
N/A
0 Ratings

Platform

9.0

ConvergeHub

90%
8.0

Square Customer Engagement

80%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.0
80%
1 Rating

Security

9.0

ConvergeHub

90%
8.0

Square Customer Engagement

80%
ConvergeHub ranks higher in 1/1 features

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Square Customer Engagement is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
9.0

Square Customer Engagement

90%
1 Rating

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

[Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.
Kyle Farago | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • No monthly fees
  • Reasonable per transaction fee
  • Good priced equipment/addons
  • Chip and NFC readers available
Kyle Farago | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
Kyle Farago | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Square Customer Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Square Customer Engagement Editions & Modules

Additional Pricing Details

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.
Kyle Farago | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Square Customer Engagement

  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
Kyle Farago | TrustRadius Reviewer

Screenshots

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