18 Ratings
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Score 9.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

    Testing and Experimentation

    9.0

    Convert Experiences

    90%

    Mapp Intelligence, powered by Webtrekk

    Feature Set Not Supported
    N/A
    Convert Experiences ranks higher in 19/19 features

    a/b experiment testing

    9.7
    97%
    9 Ratings
    N/A
    0 Ratings

    Split URL testing

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Multivariate testing

    9.7
    97%
    9 Ratings
    N/A
    0 Ratings

    Multi-page/funnel testing

    9.7
    97%
    8 Ratings
    N/A
    0 Ratings

    Cross-browser testing

    9.9
    99%
    5 Ratings
    N/A
    0 Ratings

    Mobile app testing

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Test significance

    9.7
    97%
    9 Ratings
    N/A
    0 Ratings

    Visual / WYSIWYG editor

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    Advanced code editor

    9.7
    97%
    8 Ratings
    N/A
    0 Ratings

    Page surveys

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Visitor recordings

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Preview mode

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Test duration calculator

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Experiment scheduler

    6.9
    69%
    5 Ratings
    N/A
    0 Ratings

    Experiment workflow and approval

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Dynamic experiment activation

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Client-side tests

    9.9
    99%
    5 Ratings
    N/A
    0 Ratings

    Server-side tests

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Mutually exclusive tests

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Audience Segmentation & Targeting

    8.7

    Convert Experiences

    87%

    Mapp Intelligence, powered by Webtrekk

    Feature Set Not Supported
    N/A
    Convert Experiences ranks higher in 4/4 features

    Standard visitor segmentation

    9.6
    96%
    8 Ratings
    N/A
    0 Ratings

    Behavioral visitor segmentation

    9.6
    96%
    7 Ratings
    N/A
    0 Ratings

    Traffic allocation control

    7.1
    71%
    8 Ratings
    N/A
    0 Ratings

    Website personalization

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Results and Analysis

    9.2

    Convert Experiences

    92%

    Mapp Intelligence, powered by Webtrekk

    Feature Set Not Supported
    N/A
    Convert Experiences ranks higher in 10/10 features

    Heatmap tool

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Click analytics

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Scroll maps

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Form fill analysis

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Conversion tracking

    9.9
    99%
    7 Ratings
    N/A
    0 Ratings

    Goal tracking

    9.5
    95%
    8 Ratings
    N/A
    0 Ratings

    Test reporting

    9.8
    98%
    7 Ratings
    N/A
    0 Ratings

    Results segmentation

    9.3
    93%
    6 Ratings
    N/A
    0 Ratings

    CSV export

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Experiments results dashboard

    7.2
    72%
    8 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Convert Experiences is rated higher in 1 area: Support Rating
    • Mapp Intelligence, powered by Webtrekk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.8

    Convert Experiences

    98%
    16 Ratings
    10.0

    Mapp Intelligence, powered by Webtrekk

    100%
    1 Rating

    Likelihood to Renew

    9.1

    Convert Experiences

    91%
    1 Rating

    Mapp Intelligence, powered by Webtrekk

    N/A
    0 Ratings

    Usability

    8.0

    Convert Experiences

    80%
    1 Rating

    Mapp Intelligence, powered by Webtrekk

    N/A
    0 Ratings

    Support Rating

    9.6

    Convert Experiences

    96%
    17 Ratings
    8.0

    Mapp Intelligence, powered by Webtrekk

    80%
    2 Ratings

    Likelihood to Recommend

    Convert Experiences

    Definitely well suited for budget conscious companies that want a solid array of functionality but without having to pay an exorbitant amount. Great for marketing and analytics team members that need the ability to get in and set up tests w/o dev assistance. But, functionality is there for developers to get in and set up more complicated tests.
    Scot Chandler | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    Webtrekk is a good tool to get insights on your website and app usage. It is possible to get more information on your campaigns and engagements. If Webtrekk is in use with Mapp Engage, it is possible to manage your campaigns with one tool.
    It is not possible to use Webtrekk as data lake, but Mapp is actually developing a Customer Data Platform.
    Webtrekk (Mapp Intelligence) is a web analytics tool, so it has to be used as web analytics tool.
    Rayk Richter | TrustRadius Reviewer

    Pros

    Convert Experiences

    • Over the top powerful Javascript enabled targeting. This feature is called DMP Profiling and is available in the Pro Plan, currently only +$100 more than the plus plan. An article explaining this feature is here for further reading: https://convert.zendesk.com/hc/en-us/articles/206631623-Target-experiment-based-on-a-custom-Javascript-condition-that-evaluates-true-at-a-later-stage. I wrote up a much longer explanation but TR broke it up weirdly. The gist is that you can powerfully use JS to target. This allows me to target users in our SPA in incredibly advanced ways. I can walk their entire history model and assign them an audience value, or I can exclude them. It's MUCH more powerful than just a "Site Area" tool. We recently used it against 900K users to check if they had written a review of their apartment or not yet. This allowed me to only expose the user on the homepage to an experiment that prompted them to write a review while excluding users that couldn't write a review from the experiment (because they had already written one). The experiment converted 50% better than what we do now, generating 9k reviews in a matter of hours.
    • Audience targeting IN ADDITION to all that fancy DMP targeting. This means I can define demographics or other data as a qualifier AS WELL as the previously mentioned qualifier. This can be setup in so many ways: Traffic source, Visitor Data, Include / Exclude users part of a current experiment (!!), Date/Time, Device/Browser/OS, JS Conditon
    • Real-time reporting that makes sense to the whole company to view. Seriously, I can share a Convert Report to any level of intelligence on my team and they understand what's happening.
    • Audiences and Goals are saved as presets, so your entire team can use them. Using the example above, we have an audience called "Wrote a Review" that we exclude from the Review Prompt treatments.
    • Their customer support is seriously fast at answering questions. I've never had to wait more than a day.
    Ken Hanson | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    • Good visualization in reports for marketing and c-level.
    • Part of the big picture Mapp Suite (Engage Intelligence Aquire).
    • Integrated tag management.
    • No sampled data.
    • It is possible to combine 90% variables and metrics.
    Rayk Richter | TrustRadius Reviewer

    Cons

    Convert Experiences

    • We are aggressive testers and have demanding clients, and if there was any part of the Convert platform where I'd like to see improvement, it would be in the reporting section where I feel a vertical report could present in a more readable fashion to the users.
    Anonymous | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    • Webtrekk (Mapp Intelligence) should invest to go real time or near real time.
    • Build more APIs to use 3rd-party data in Webtrekk and use Webtrekk Data in 3rd-party tools.
    • Webtrekk should build better click-path-analysis and journeys.
    Rayk Richter | TrustRadius Reviewer

    Pricing Details

    Convert Experiences

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $999 per month

    Convert Experiences Editions & Modules

    Edition
    EXPERT 1$1,3991
    EXPERT 2$2,6991
    GROWTH$9991
    1. per month
    Additional Pricing Details
    1. Flexible payment plans - start an annual contract or pay by month. 2. Pricing is not feature dependent. Some features like integrations, goals, Live Logs are necessary to test successfully. This is why we cap by tested users - basically visitors who have been bucketed to see a variation and are unique to that variation. As a result your app tested users are always

    Mapp Intelligence, powered by Webtrekk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Mapp Intelligence, powered by Webtrekk Editions & Modules

    Additional Pricing Details
    Pricing is based on traffic volume. There is no setup fee, no yearly license and free customer support.

    Likelihood to Renew

    Convert Experiences

    Convert Experiences 9.1
    Based on 1 answer
    Couldn't live without this, no other tool does precisely what we need them to do
    Ken Hanson | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    No score
    No answers yet
    No answers on this topic

    Usability

    Convert Experiences

    Convert Experiences 8.0
    Based on 1 answer
    To use the platform in the context of developing enhanced tests that stretch the platform there is as with most things a learning curve. However, if you're a casual user or have standard experiments that you wish to run you would be easily able to hit the ground running.
    Anonymous | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Convert Experiences

    Convert Experiences 9.6
    Based on 17 answers
    I use support only in very emergency cases. The support hasn't been very helpful and suggests the problem is on my site
    Art Bukowski | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    Mapp Intelligence, powered by Webtrekk 8.0
    Based on 2 answers
    We are talking weekly to our Partner Manager. We are Webtrekk experts, so we don't use much direct support.
    Rayk Richter | TrustRadius Reviewer

    Alternatives Considered

    Convert Experiences

    Convert was selected based on price point, feature set, and UI/UX. All three are very friendly to new testers and small to mid-market size companies. Their UI and tool workflow is the best out of all of the non-enterprise solutions that I have tried. There is some small room for improvement, but that only really affects power users or tests that require significant coding/development work to execute.
    Matt Beischel | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    Webtrekk is a German company, in the U.S. company Mapp. It is fully GDPR-compliant. It is not expensive compared to Google and Adobe.
    Rayk Richter | TrustRadius Reviewer

    Return on Investment

    Convert Experiences

    • Using Convert has allowed us to make quick decisions on site edits and price changes. Seeing and sharing quick results makes our operations much more profitable.
    • Connecting the tests with Shopify has produced very valuable and timely results that we can act upon as soon as we see statistically significant results.
    Scot Chandler | TrustRadius Reviewer

    Mapp Intelligence, powered by Webtrekk

    • Get insights into your web data.
    • Use the marketing automation for easy use cases (save your money by not using expensive 3rd-party tools for simple marketing automation use cases).
    • 1 tool for over 20 apps and 100 websites.
    Rayk Richter | TrustRadius Reviewer

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