What users are saying about
51 Ratings
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Top Rated
657 Ratings
51 Ratings
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Score 9.3 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    Cool Tabs

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    465 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    449 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    430 Ratings

    Landing pages

    N/A
    0 Ratings
    6.5
    65%
    437 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    392 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.6
    36%
    423 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.7
    87%
    812 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    495 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.2
    92%
    470 Ratings

    Lead Management

    Cool Tabs

    Feature Set Not Supported
    N/A
    8.9

    SharpSpring from Constant Contact

    89%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    481 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.5
    85%
    487 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    463 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    459 Ratings

    Campaign Management

    Cool Tabs

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    335 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    Cool Tabs

    Feature Set Not Supported
    N/A
    6.9

    SharpSpring from Constant Contact

    69%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.8
    68%
    313 Ratings

    Social profile integration

    N/A
    0 Ratings
    7.0
    70%
    359 Ratings

    Reporting & Analytics

    Cool Tabs

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.2
    82%
    483 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    483 Ratings

    Custom reports

    N/A
    0 Ratings
    8.6
    86%
    444 Ratings

    Platform & Infrastructure

    Cool Tabs

    Feature Set Not Supported
    N/A
    8.1

    SharpSpring from Constant Contact

    81%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    362 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    400 Ratings

    Customizability

    N/A
    0 Ratings
    8.2
    82%
    437 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • Cool Tabs is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • SharpSpring from Constant Contact is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.5

    Cool Tabs

    95%
    14 Ratings
    9.2

    SharpSpring from Constant Contact

    92%
    519 Ratings

    Likelihood to Renew

    8.0

    Cool Tabs

    80%
    8 Ratings
    7.8

    SharpSpring from Constant Contact

    78%
    32 Ratings

    Usability

    7.3

    Cool Tabs

    73%
    1 Rating
    7.9

    SharpSpring from Constant Contact

    79%
    70 Ratings

    Availability

    Cool Tabs

    N/A
    0 Ratings
    7.4

    SharpSpring from Constant Contact

    74%
    3 Ratings

    Performance

    Cool Tabs

    N/A
    0 Ratings
    3.7

    SharpSpring from Constant Contact

    37%
    3 Ratings

    Support Rating

    Cool Tabs

    N/A
    0 Ratings
    8.3

    SharpSpring from Constant Contact

    83%
    80 Ratings

    Online Training

    Cool Tabs

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    Cool Tabs

    N/A
    0 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    15 Ratings

    Configurability

    Cool Tabs

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    Cool Tabs

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    Cool Tabs

    N/A
    0 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    Cool Tabs

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    Cool Tabs

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    Cool Tabs

    In general, it works as some kind of manual on how the particular baseline of your social networks can be improved, and it provides the right assessment at the same time so that I can analyze my data based on my results. Also, they count on excellent technical assistance. Earlier it was hard to go search hashtags on my Instagram but after using this I can get more deep analytics, geotag research, and profile analytics to get great information about the keywords I want to know about. The pricing is great, as well as the support team which replies very quickly.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    Cool Tabs

    • It provides a wide range of settings options to your social media promotions.
    • Is easy to use for developing and managing promotions.
    • It offers an very complete tool to extract information about your promotions.
    • The support service is highly advisable: fast and adequate to satisfy users' needs.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    Cool Tabs

    • Interface is a bit difficult.
    • Management if the tool is not intuitive.
    • More filters for analyzing would be great specifically in the demographics region.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    Cool Tabs

    Starting Price

    $49 Per User per Month

    Editions & Modules

    Cool Tabs editions and modules pricing
    EditionModules
    Gold$1991
    Diamond with Unlimited Campaigns$4992
    Diamond$3993
    Stone$494
    Diamond with Paths$4995
    Diamond with Paths and Unlimited Campaigns$6996

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month
    4. Per User per Month
    5. User per Month
    6. User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $49

    Additional Details

    SharpSpring from Constant Contact

    Starting Price

    $399 per month

    Editions & Modules

    SharpSpring from Constant Contact editions and modules pricing
    EditionModules
    1,000 Contacts$3991
    2,500 Contacts$4992
    5,000 Contacts$6993
    10,000 Contacts$8994
    20,000 Contacts$1,2995

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Likelihood to Renew

    Cool Tabs

    I have a good relationship with the customer service and I love to help them to promote their service.
    Read full review

    Constant Contact

    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Read full review

    Usability

    Cool Tabs

    No answers on this topic

    Constant Contact

    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Read full review

    Support Rating

    Cool Tabs

    No answers on this topic

    Constant Contact

    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Read full review

    Implementation Rating

    Cool Tabs

    No answers on this topic

    Constant Contact

    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Read full review

    Alternatives Considered

    Cool Tabs

    Easypromos is one of the best tools you can use to run your contests. The application allows you to create contests for Facebook, Instagram, Twitter, Pinterest and YouTube.You can choose the objective of your campaign, whether it is to increase followers, improve your brand awareness, etc., and you can run various types of promotional initiatives, including giveaways, games, and quizzes.
    Read full review

    Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Read full review

    Return on Investment

    Cool Tabs

    • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
    • When the customer is engaged, they are more likely to share and or inquire about what we do.
    • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
    Read full review

    Constant Contact

    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review

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