What users are saying about
50 Ratings
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Top Rated
614 Ratings
50 Ratings
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Score 5 out of 100

SharpSpring

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Top Rated
614 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Cool Tabs

For startup companies, I think Cool Tabs is just right to get that initial customer view. It provides a good amount of basic resources and can really get decisions made if used correctly of course. Before diving into the product, I'd say have an idea of where you are going to target because it is not the best for Twitter.
Duncan Hernandez | TrustRadius Reviewer

SharpSpring

Over the past several years, SharpSpring has become my preferred solution for small to medium businesses. It has probably 90% of the features that you'll find with the enterprise solutions and is much more intuitive than the competition. Additionally, they pretty much include all of their features in the price. There really aren't upsells or upgrades to get more features. Some tools are better than others. I really like the CRM, Email, & Marketing Automation components. The Landing Page builder is okay but very limited and doesn't take too well to custom HTML code. I probably wouldn't recommend SharpSpring for an enterprise-level customer because it isn't as customizable as many of the enterprise-level marketing automation platforms. For the prices, features, and ease of use, it really is hard to beat.
Tim Hemingway | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cool Tabs
SharpSpring
7.8
WYSIWYG email editor
Cool Tabs
SharpSpring
6.8
Dynamic content
Cool Tabs
SharpSpring
8.3
Ability to test dynamic content
Cool Tabs
SharpSpring
8.2
Landing pages
Cool Tabs
SharpSpring
6.7
A/B testing
Cool Tabs
SharpSpring
8.4
Mobile optimization
Cool Tabs
SharpSpring
6.1
Email deliverability reporting
Cool Tabs
SharpSpring
7.9
List management
Cool Tabs
SharpSpring
8.8
Triggered drip sequences
Cool Tabs
SharpSpring
8.5

Lead Management

Cool Tabs
SharpSpring
8.4
Lead nurturing
Cool Tabs
SharpSpring
8.6
Lead scoring and grading
Cool Tabs
SharpSpring
8.2
Data quality management
Cool Tabs
SharpSpring
8.5
Automated sales alerts and tasks
Cool Tabs
SharpSpring
8.5

Campaign Management

Cool Tabs
SharpSpring
8.1
Calendaring
Cool Tabs
SharpSpring
8.1
Event/webinar marketing
Cool Tabs
SharpSpring
8.0

Social Media Marketing

Cool Tabs
SharpSpring
6.8
Social sharing and campaigns
Cool Tabs
SharpSpring
6.5
Social profile integration
Cool Tabs
SharpSpring
7.1

Reporting & Analytics

Cool Tabs
SharpSpring
7.5
Dashboards
Cool Tabs
SharpSpring
7.4
Standard reports
Cool Tabs
SharpSpring
8.3
Custom reports
Cool Tabs
SharpSpring
6.9

Platform & Infrastructure

Cool Tabs
SharpSpring
8.0
API
Cool Tabs
SharpSpring
7.5
Role-based workflow & approvals
Cool Tabs
SharpSpring
8.2
Customizability
Cool Tabs
SharpSpring
7.7
Integration with Salesforce.com
Cool Tabs
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Cool Tabs
SharpSpring
8.3
Integration with SugarCRM
Cool Tabs
SharpSpring
8.3

Pros

Cool Tabs

  • It provides a wide range of settings options to your social media promotions.
  • Is easy to use for developing and managing promotions.
  • It offers an very complete tool to extract information about your promotions.
  • The support service is highly advisable: fast and adequate to satisfy users' needs.
Estela Oya Costa | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

Cool Tabs

  • Kind of expensive at $25 per month.
  • I am not sure if they partnered with Instagram in someway, but It seems to be more focused on that platform when it comes to detailed analytics.
Ashia Ackov | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Cool Tabs

Cool Tabs 7.8
Based on 7 answers
I have a good relationship with the customer service and I love to help them to promote their service.
Marc Mañé Solé | TrustRadius Reviewer

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Cool Tabs

Cool Tabs 7.3
Based on 1 answer
No answer on this topic is available.

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Cool Tabs

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Cool Tabs

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Cool Tabs

We have gone to Cool-Tabs after testing the Hootsuite monitoring. We were not entirely satisfied with the amount and type of information we obtained. With Cool-Tabs we trawled better on Twitter and Instagram hashtags and we can easily identify influencers.
However, we continue to use Hootsuite to schedule and manage publications and customer service 2.0.
Anonymous | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Cool Tabs

  • Cool Tabs allows us to tweak our social media pages to suit the customers' interaction.
  • When the customer is engaged, they are more likely to share and or inquire about what we do.
  • Since we have been using this, we have had a 10% increase in customer engagement, which in return, helps us deliver quality information.
Ashia Ackov | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Cool Tabs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$49*

* per plan

Cool Tabs Editions & Modules

Edition
Gold$1991
Diamond with Unlimited Campaigns$4991
Diamond$3991
Stone$491
Diamond with Paths$4992
Diamond with Paths and Unlimited Campaigns$6992
  1. Per User per Month
  2. User per Month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cool Tabs
7.0
SharpSpring
7.9

Likelihood to Renew

Cool Tabs
7.8
SharpSpring
7.8

Usability

Cool Tabs
7.3
SharpSpring
8.2

Reliability and Availability

Cool Tabs
SharpSpring
6.0

Performance

Cool Tabs
SharpSpring
5.5

Support Rating

Cool Tabs
SharpSpring
8.7

Online Training

Cool Tabs
SharpSpring
4.5

Implementation Rating

Cool Tabs
SharpSpring
8.0

Scalability

Cool Tabs
SharpSpring
3.5

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