What users are saying about
75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 75 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
7.4
Fourth Procurement and Inventory
74%
4 Ratings
Support Rating
Coupa
N/A
0 Ratings
7.4
Fourth Procurement and Inventory
74%
8 Ratings
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Fourth Procurement and Inventory
The product is user-friendly in automating the tasks, managing the master data through central purchasing, and creating custom reports. It lacks certain basic functionalities like a record of wastages, sending automated emails confirming if the automatic tasks (scheduled tasks) have been completed or not, and the ability to automate the nutrition information, etc.
F&B Data Analyst / Database Manager
Radisson Edwardian Hotels LondonHospitality, 1001-5000 employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Fourth Procurement and Inventory
- The 'stock management' tab on the home screen is of particular use when keeping tabs on incoming deliveries into the restaurant.
- The option to open and close your stock period is great as you have the chance to edit your stock at a moment's notice.

Verified User
Professional in Product Management
Hospitality Company, 201-500 employeesCons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesFourth Procurement and Inventory
- It would help massively to see via Enterprise and menu items what ones are no longer active, to keep the data tidy.
- When you take purchase reports from Enterprise and select to organise them by category, show the name of the category on the actual report download.
- Quick and easy upload/download of supplier products for correcting prices, descriptions, prices in bulk.
Group F&B Manager
Goodman RestaurantsRestaurants, 51-200 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Fourth Procurement and Inventory
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Support Rating
Coupa
No score
No answers yet
No answers on this topic
Fourth Procurement and Inventory
Fourth Procurement and Inventory 7.4
Based on 8 answers
Too long to get an answer.
Finance Director
Ibérica RestaurantsHospitality, 201-500 employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Fourth Procurement and Inventory
No answers on this topic
Return on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Fourth Procurement and Inventory
- Procurement: Integrating some of the key suppliers with Trade Simple has saved labour hours.
- Integration: GL Integrations have increased the efficiency and quality of data.
F&B Data Analyst / Database Manager
Radisson Edwardian Hotels LondonHospitality, 1001-5000 employees