What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Coveo Relevance Cloud is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coveo Relevance Cloud
100%
4 Ratings
7.4
LiftIgniter Real-time Personalization Platform
74%
3 Ratings
Likelihood to Renew
6.6
Coveo Relevance Cloud
66%
2 Ratings
LiftIgniter Real-time Personalization Platform
N/A
0 Ratings
Likelihood to Recommend
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
LiftIgniter Real-time Personalization Platform
LiftIgniter is well suited for:
- Media companies without the resources to develop their own content recommendations systems.
- eCommerce companies who want to get product recommendations live onsite quickly.
- Organizations with a shallow content set onsite.
Co-Founder and CTO
The BlockMedia Production, 11-50 employees
Pros
Coveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesLiftIgniter Real-time Personalization Platform
- It does a good job recommending content that is related to the current story a user is on.
- It does a good job not recommending content the user has already viewed.
- It does a good job being a recommendation engine for disparate sites with related content.
Vice President
MavenInternet, 11-50 employees
Cons
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
LiftIgniter Real-time Personalization Platform
- Manually controlling certain undesired results is not straight forward and seems to often result in a lower CTR or conversion rates.
- The LI Dashboard has limited features.
SEO Director
LegalZoomLegal Services, 501-1000 employees
Pricing Details
Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—LiftIgniter Real-time Personalization Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—LiftIgniter Real-time Personalization Platform Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
LiftIgniter Real-time Personalization Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
Coveo Relevance Cloud
No answers on this topic
LiftIgniter Real-time Personalization Platform
It's the best. Our only other option was rolling out our own and LiftIgniter was easier to implement and performed better for related content.
Vice President
MavenInternet, 11-50 employees
Return on Investment
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesLiftIgniter Real-time Personalization Platform
- Increased time on site
- Decreased bounce rate
- 5-15% CTR for users which saw recommendations
Co-Founder and CTO
The BlockMedia Production, 11-50 employees