What users are saying about

Crazy Egg vs Intercom

Crazy Egg
116 Ratings
Intercom
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Top Rated
308 Ratings

Crazy Egg

116 Ratings
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Score 8.8 out of 100

Based on 116 reviews and ratings

Intercom

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Top Rated
308 Ratings
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Score 8.3 out of 100

Based on 308 reviews and ratings

Attribute Ratings

  • Crazy Egg is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Intercom is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

Likelihood to Recommend

10.0

Crazy Egg

100%
27 Ratings
8.5

Intercom

85%
84 Ratings

Likelihood to Renew

8.5

Crazy Egg

85%
14 Ratings
9.0

Intercom

90%
4 Ratings

Usability

10.0

Crazy Egg

100%
7 Ratings
8.0

Intercom

80%
2 Ratings

Availability

7.1

Crazy Egg

71%
8 Ratings

Intercom

N/A
0 Ratings

Performance

2.0

Crazy Egg

20%
4 Ratings

Intercom

N/A
0 Ratings

Support Rating

5.0

Crazy Egg

50%
14 Ratings
8.0

Intercom

80%
5 Ratings

Online Training

10.0

Crazy Egg

100%
1 Rating

Intercom

N/A
0 Ratings

Implementation Rating

9.2

Crazy Egg

92%
6 Ratings
10.0

Intercom

100%
3 Ratings

Product Scalability

9.8

Crazy Egg

98%
2 Ratings

Intercom

N/A
0 Ratings

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

Intercom

It is great for businesses that see the use in having a chat bot, or drip campaign to maintain relationships with their clients, but don't necessarily have the funds to support a larger scale operation. Having someone on your team that is already familiar with the product is a huge benefit as the training to get going on it can take a white glove approach due to the customizability of every businesses marketing and communication needs. I wouldn't necessarily suggest it to larger companies who require an explicit integration with SalesForce, unless they have the man power to have someone dedicated to verifying shared information to maintain integrity in the data/segmentation/frequency of engagement.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

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Anonymous | TrustRadius Reviewer
Verified User
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Intercom

  • Intercom is fantastic for opening the lines of communication with customers.
  • Intercom makes it easy for cross-functional teams to have visibility into the customers' world and to be a part of the conversation.
  • Intercom is a complete solution for helping Customer Success & Support teams get off the ground.

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Jacob Pitcher | TrustRadius Reviewer
Jacob Pitcher
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Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

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Anonymous | TrustRadius Reviewer
Verified User
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Intercom

  • Targeting messages appropriately
  • We often have several messages compounding on top of each other
  • I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
  • When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Crazy Egg

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$24 per month

Crazy Egg Editions & Modules

Edition
Crazy Egg$24.001
  1. per month
Additional Pricing Details
—

Intercom

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$39 per month

Intercom Editions & Modules

Edition
Conversational Marketing$4991
Conversational Customer Engagement$4991
Conversational Support$4991
Start$391
Grow$991
Product Tours$1991
  1. per month
Additional Pricing Details
—

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it

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Amber Steinert | TrustRadius Reviewer
Amber Steinert
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Intercom

Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ

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Ariana Thompson | TrustRadius Reviewer
Ariana Thompson
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Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

Intercom

Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.

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Chris Grant | TrustRadius Reviewer
Chris Grant
View all 8 answers on this topic

Intercom

No score
No answers yet
No answers on this topic

Support Rating

Crazy Egg

Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

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Meredith Walter | TrustRadius Reviewer
Meredith Walter
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Intercom

Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person

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George Markou | TrustRadius Reviewer
George Markou
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Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Intercom

No score
No answers yet
No answers on this topic

Implementation Rating

Crazy Egg

Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.

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Ben Alvord | TrustRadius Reviewer
Ben Alvord
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Intercom

Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom

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Ziv Peled | TrustRadius Reviewer
Ziv Peled
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Alternatives Considered

Crazy Egg

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.

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Sanjit Mandal | TrustRadius Reviewer
Sanjit Mandal
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Intercom

SnapEngage allows you to:
  1. Customize CSAT/CES/NPS scores and questions from your customers about your agents.
  2. Automatically import chats to your CRM.
SnapEngage is not a perfect tool but also allows easy stipulation-setting for when the chats should appear on different web pages. It also tracks these stats once they are live on the site.

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Anonymous | TrustRadius Reviewer
Verified User
View all 84 answers on this topic

Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.

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Chris Grant | TrustRadius Reviewer
Chris Grant
View all 2 answers on this topic

Intercom

No score
No answers yet
No answers on this topic

Return on Investment

Crazy Egg

  • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
  • Helped us make data-driven decisions on how to update and design our website.
  • Allows us to easily A/B test changes on website and measure data-driven results.

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Aaron Treguboff | TrustRadius Reviewer
Aaron Treguboff
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Intercom

  • We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
  • Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
  • Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.

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Nikhil George | TrustRadius Reviewer
Nikhil George
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Screenshots

Crazy Egg

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