Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crazy Egg
Score 7.8 out of 10
N/A
Crazy Egg is a heat map web analytics product.
$24
per month
Intercom
Score 8.8 out of 10
N/A
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.N/A
Pricing
Crazy EggIntercom
Editions & Modules
Crazy Egg
$24.00
per month
No answers on this topic
Offerings
Pricing Offerings
Crazy EggIntercom
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crazy EggIntercom
Top Pros
Top Cons
Features
Crazy EggIntercom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Crazy Egg
-
Ratings
Intercom
8.0
28 Ratings
1% below category average
Organize and prioritize service tickets00 Ratings8.624 Ratings
Expert directory00 Ratings8.417 Ratings
Subscription-based notifications00 Ratings8.015 Ratings
ITSM collaboration and documentation00 Ratings7.416 Ratings
Ticket creation and submission00 Ratings8.126 Ratings
Ticket response00 Ratings7.427 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Crazy Egg
-
Ratings
Intercom
8.3
29 Ratings
4% above category average
External knowledge base00 Ratings8.329 Ratings
Internal knowledge base00 Ratings8.326 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Crazy Egg
-
Ratings
Intercom
8.2
27 Ratings
2% above category average
Customer portal00 Ratings8.022 Ratings
IVR00 Ratings8.29 Ratings
Social integration00 Ratings7.514 Ratings
Email support00 Ratings8.626 Ratings
Help Desk CRM integration00 Ratings8.718 Ratings
Best Alternatives
Crazy EggIntercom
Small Businesses
Smartlook
Smartlook
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.4 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Contentsquare
Contentsquare
Score 8.5 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Crazy EggIntercom
Likelihood to Recommend
7.3
(35 ratings)
9.0
(165 ratings)
Likelihood to Renew
8.5
(14 ratings)
9.0
(17 ratings)
Usability
6.0
(8 ratings)
9.1
(72 ratings)
Availability
7.1
(8 ratings)
9.1
(1 ratings)
Performance
2.0
(4 ratings)
9.1
(1 ratings)
Support Rating
5.0
(14 ratings)
8.0
(10 ratings)
Online Training
10.0
(1 ratings)
9.1
(1 ratings)
Implementation Rating
9.2
(6 ratings)
7.3
(6 ratings)
Product Scalability
9.8
(2 ratings)
9.1
(1 ratings)
User Testimonials
Crazy EggIntercom
Likelihood to Recommend
Crazy Egg
+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights + Best fit if someone who is looking for deeper insights of individual page - Not suggested for very fewer visits of a website. Suggested to improve better visit count
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Intercom
Intercom is well suited for SaaS companies that prioritize onboarding and customer success. The platform's in-app messaging and targeted email capabilities allow businesses to provide personalized onboarding experiences, deliver product tutorials, and gather feedback to ensure customers achieve their desired outcomes. This helps increase user adoption, reduce churn rates, and drive long-term customer satisfaction. Intercom is primarily designed for digital communication channels like websites and mobile apps. If a business operates offline or has minimal digital touchpoints with customers, Intercom may not be the most suitable tool for their communication needs.
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Pros
Crazy Egg
  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
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Intercom
  • Intercom's tracking system enables us to monitor and review customer interactions effectively.
  • Intercom's unified inbox brings all customer conversations into one centralized location.
  • Intercom provides granular insights into team and agent performance. We can monitor individual agent response times, customer interactions, and customer satisfaction ratings.
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Cons
Crazy Egg
  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
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Intercom
  • As a manager, it would be interesting to see live on which ticket each customer representative is working.
  • Communication about resolving bugs is nonexistent; we don't know if our suggestion is taken into account and how much time will it take.
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Likelihood to Renew
Crazy Egg
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
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Intercom
I am giving Intercom a rating of 10 because we truly use this platform each day. When using the platform, we can have real-time conversations going on with parents, administrators, and even grandparents. They are able to discuss their general support needs and their billing support needs. Having this happen in real-time allows us to move forward with solving the customer issues
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Usability
Crazy Egg
It's not clear what features there are. The navigation icon is not labeled. It's hard to know where to start when you're first logging in as a first-time user. It's hard to know how to set up anything and there aren't many helpful tutorials in-product. I don't want to be kicked out of a help center or read the documentation.
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Intercom
The platform is designed with a user-centric approach, making it straightforward for support, sales, and marketing teams to use and adopt. The interface is visually appealing and well-organized, with clear icons and labels that guide users through various features and functionalities.
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Reliability and Availability
Crazy Egg
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
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Intercom
always there
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Performance
Crazy Egg
No answers on this topic
Intercom
works perfect
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Support Rating
Crazy Egg
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
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Intercom
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
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Online Training
Crazy Egg
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
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Intercom
No answers on this topic
Implementation Rating
Crazy Egg
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
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Intercom
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
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Alternatives Considered
Crazy Egg
Hotjar is more expensive than Crazy Eggs, and we needed a tool to fit the budget for small comp. With more time, we could have tested it deeply also to have a better opinion, it seems to be great too
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Intercom
Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, and the docs etc are fantastic.
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Scalability
Crazy Egg
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things. As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
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Intercom
No answers on this topic
Return on Investment
Crazy Egg
  • Very Positive impact on ROI as it pointed towards some specific flaws of the website. These flaws were removed on a regular basis.
  • It constantly helps finetune our website to the requirements of the users. This helps in boosting our business development efforts.
  • It helps us to remove or modify the least visited sections of the website. Thus removing the limitations that hamper our growth.
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Intercom
  • Greater customer satisfaction as it helps solving concerns and queries of our partners and users.
  • Increased engagement as this makes communication easier and more efficient.
  • Increased website lead conversion as they tend to chat or send us an email instead of calling.
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ScreenShots

Intercom Screenshots

Screenshot of Support Bots: Intercom brings upleveled support automation that scales support teams by resolving 33% of common questions.Screenshot of Shared Inbox: From quick to complex questions, the Intercom Inbox workflows helps resolve issues in real time and improve team efficiency—without sacrificing CSAT.Screenshot of Product Tours: Connect the dots from sign-up to success with Intercom' interactive product tours.Screenshot of Campaign Builder: Series, Intercom's visual campaign builder, lets users send cohesive messages across channels—inside the app and out.Screenshot of Intercom Surveys: In-context customer surveys, Intercom Surveys connects users to valuable customer insights—and then helps to turn those insights into action, automatically.Screenshot of The Intercom Messenger