Creatio
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 66 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 37 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%

Ontraport
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings

N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings

N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings

N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings

N/A
0 Ratings
Reusability
9.1
91%
28 Ratings

N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings

N/A
0 Ratings
Email & Online Marketing
Creatio
Feature Set Not Supported
N/A

7.8
Ontraport
78%
Ontraport ranks higher in 9/9 features
Ontraport ranks higher in 9/9 features
WYSIWYG email editor
N/A
0 Ratings

8.3
83%
16 Ratings
Dynamic content
N/A
0 Ratings

10.0
100%
13 Ratings
Ability to test dynamic content
N/A
0 Ratings

8.3
83%
7 Ratings
Landing pages
N/A
0 Ratings

7.9
79%
15 Ratings
A/B testing
N/A
0 Ratings

9.9
99%
12 Ratings
Mobile optimization
N/A
0 Ratings

8.4
84%
10 Ratings
Email deliverability reporting
N/A
0 Ratings

4.7
47%
29 Ratings
List management
N/A
0 Ratings

3.3
33%
15 Ratings
Triggered drip sequences
N/A
0 Ratings

9.8
98%
13 Ratings
Lead Management
Creatio
Feature Set Not Supported
N/A

4.4
Ontraport
44%
Ontraport ranks higher in 4/4 features
Ontraport ranks higher in 4/4 features
Lead nurturing
N/A
0 Ratings

7.1
71%
15 Ratings
Lead scoring and grading
N/A
0 Ratings

2.5
25%
13 Ratings
Data quality management
N/A
0 Ratings

2.8
28%
14 Ratings
Automated sales alerts and tasks
N/A
0 Ratings

5.2
52%
15 Ratings
Campaign Management
Creatio
Feature Set Not Supported
N/A

7.7
Ontraport
77%
Ontraport ranks higher in 2/2 features
Ontraport ranks higher in 2/2 features
Calendaring
N/A
0 Ratings

6.2
62%
5 Ratings
Event/webinar marketing
N/A
0 Ratings

9.3
93%
8 Ratings
Social Media Marketing
Creatio
Feature Set Not Supported
N/A

7.1
Ontraport
71%
Ontraport ranks higher in 2/2 features
Ontraport ranks higher in 2/2 features
Social sharing and campaigns
N/A
0 Ratings

7.1
71%
3 Ratings
Social profile integration
N/A
0 Ratings

7.2
72%
4 Ratings
Reporting & Analytics
Creatio
Feature Set Not Supported
N/A

7.4
Ontraport
74%
Ontraport ranks higher in 3/3 features
Ontraport ranks higher in 3/3 features
Dashboards
N/A
0 Ratings

9.0
90%
14 Ratings
Standard reports
N/A
0 Ratings

3.3
33%
11 Ratings
Custom reports
N/A
0 Ratings

10.0
100%
9 Ratings
Platform & Infrastructure
Creatio
Feature Set Not Supported
N/A

7.3
Ontraport
73%
Ontraport ranks higher in 6/6 features
Ontraport ranks higher in 6/6 features
API
N/A
0 Ratings

3.3
33%
11 Ratings
Role-based workflow & approvals
N/A
0 Ratings

9.0
90%
9 Ratings
Customizability
N/A
0 Ratings

10.0
100%
12 Ratings
Integration with Salesforce.com
N/A
0 Ratings

7.3
73%
1 Rating
Integration with Microsoft Dynamics CRM
N/A
0 Ratings

7.3
73%
1 Rating
Integration with SugarCRM
N/A
0 Ratings

7.3
73%
1 Rating
Attribute Ratings
- Creatio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Creatio and Ontraport are tied in 1 area: Likelihood to Renew
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings

3.3
Ontraport
33%
19 Ratings
Likelihood to Renew
9.1
Creatio
91%
2 Ratings

9.1
Ontraport
91%
8 Ratings
Usability
9.2
Creatio
92%
36 Ratings

7.8
Ontraport
78%
3 Ratings
Performance
Creatio
N/A
0 Ratings

7.7
Ontraport
77%
8 Ratings
Support Rating
9.2
Creatio
92%
35 Ratings

9.0
Ontraport
90%
6 Ratings
In-Person Training
Creatio
N/A
0 Ratings

9.1
Ontraport
91%
1 Rating
Implementation Rating
Creatio
N/A
0 Ratings

9.1
Ontraport
91%
4 Ratings
Product Scalability
Creatio
N/A
0 Ratings

8.2
Ontraport
82%
1 Rating
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
Ontraport
Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Founder
Kirkland Media GroupMarketing and Advertising, 1-10 employees
Pros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
Ontraport
- User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
- ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
- Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Chief Media Buyer
10xResponseInformation Technology and Services, 51-200 employees
Cons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
Ontraport
- Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
- Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
- Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
- Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
- Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
- Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
- Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Web & Sales Consultant
One Yellow TreeMarketing and Advertising, 1-10 employees
Pricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—Ontraport
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$29 per month
Ontraport Editions & Modules
Edition
Pro | $2971 |
---|---|
Basic | $792 |
Plus | $1473 |
Enterprise | $4974 |
- per month (3 Users -- up to 10,000 Contacts)
- per month (1 User -- up to 1,000 contacts)
- per month (2 Users -- up to 2,500 Contacts)
- per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts | $99 |
---|---|
Additional user | $47 |
100,000 extra messages | $99 |
First-class postcards | $1 |
- none
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
Ontraport
Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesUsability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
Ontraport
Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Sales Manager
Hague Quality Water of Los Osos, CAConsumer Goods, 1-10 employees
Performance
Creatio
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 7.7
Based on 8 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Business Partner
The Life Coach SchoolEducation Management, 1-10 employees
Support Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesOntraport
Ontraport 9.0
Based on 6 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesIn-Person Training
Creatio
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
Director of SEM
National PositionsMarketing and Advertising, 501-1000 employees
Implementation Rating
Creatio
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 4 answers
If you know your business, ONTRAPORT is easy
President
Spearhead Sales & MarketingMarketing and Advertising, 1-10 employees
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
Ontraport
Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Director Of Operations
Clients In Abundance International Business AcademyMarketing and Advertising, 1-10 employees
Scalability
Creatio
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
The Ontraport Expert for Rapid Growth Solopreneurs
Connect With Your ClientMarketing and Advertising, 1-10 employees
Return on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
Ontraport
- We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
- We have been able to more effectively target relevant donors that have given more recently.
- ONTRAPORT has consolidated the tracking software that we have used for contact information.
WMU Graduate Ambassador
Western Michigan UniversityNon-Profit Organization Management, 1-10 employees