What users are saying about
25 Ratings
33 Ratings
25 Ratings
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Score 9.4 out of 100
33 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Ontraport
Customer data management / contact management
Creatio
9.9
Ontraport
Workflow management
Creatio
9.6
Ontraport
Territory management
Creatio
9.1
Ontraport
Opportunity management
Creatio
9.6
Ontraport
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Ontraport
Contract management
Creatio
9.5
Ontraport
Quote & order management
Creatio
10.0
Ontraport
Interaction tracking
Creatio
9.2
Ontraport
Channel / partner relationship management
Creatio
9.4
Ontraport

Customer Service & Support

Creatio
9.1
Ontraport
Case management
Creatio
9.7
Ontraport
Call center management
Creatio
8.5
Ontraport
Help desk management
Creatio
9.1
Ontraport

Marketing Automation

Creatio
9.6
Ontraport
Lead management
Creatio
9.6
Ontraport
Email marketing
Creatio
9.5
Ontraport

CRM Project Management

Creatio
9.0
Ontraport
Task management
Creatio
9.4
Ontraport
Billing and invoicing management
Creatio
8.2
Ontraport
Reporting
Creatio
9.5
Ontraport

CRM Reporting & Analytics

Creatio
9.4
Ontraport
Forecasting
Creatio
9.4
Ontraport
Pipeline visualization
Creatio
9.4
Ontraport
Customizable reports
Creatio
9.5
Ontraport

Customization

Creatio
9.9
Ontraport
Custom fields
Creatio
9.9
Ontraport
Custom objects
Creatio
9.9
Ontraport
Scripting environment
Creatio
10.0
Ontraport
API for custom integration
Creatio
9.8
Ontraport

Security

Creatio
9.2
Ontraport
Single sign-on capability
Creatio
9.1
Ontraport
Role-based user permissions
Creatio
9.2
Ontraport

Social CRM

Creatio
9.4
Ontraport
Social data
Creatio
9.2
Ontraport
Social engagement
Creatio
9.7
Ontraport

Integrations with 3rd-party Software

Creatio
8.4
Ontraport
Marketing automation
Creatio
8.4
Ontraport

Platform

Creatio
9.0
Ontraport
Mobile access
Creatio
9.0
Ontraport

Email & Online Marketing

Creatio
Ontraport
8.2
WYSIWYG email editor
Creatio
Ontraport
8.6
Dynamic content
Creatio
Ontraport
9.3
Ability to test dynamic content
Creatio
Ontraport
8.3
Landing pages
Creatio
Ontraport
7.4
A/B testing
Creatio
Ontraport
9.1
Mobile optimization
Creatio
Ontraport
8.2
Email deliverability reporting
Creatio
Ontraport
6.6
List management
Creatio
Ontraport
6.7
Triggered drip sequences
Creatio
Ontraport
9.7

Lead Management

Creatio
Ontraport
6.5
Lead nurturing
Creatio
Ontraport
8.2
Lead scoring and grading
Creatio
Ontraport
5.2
Data quality management
Creatio
Ontraport
5.8
Automated sales alerts and tasks
Creatio
Ontraport
6.7

Campaign Management

Creatio
Ontraport
7.6
Calendaring
Creatio
Ontraport
6.2
Event/webinar marketing
Creatio
Ontraport
8.9

Social Media Marketing

Creatio
Ontraport
7.1
Social sharing and campaigns
Creatio
Ontraport
7.1
Social profile integration
Creatio
Ontraport
7.2

Reporting & Analytics

Creatio
Ontraport
8.3
Dashboards
Creatio
Ontraport
8.8
Standard reports
Creatio
Ontraport
6.3
Custom reports
Creatio
Ontraport
9.7

Platform & Infrastructure

Creatio
Ontraport
7.8
API
Creatio
Ontraport
6.4
Role-based workflow & approvals
Creatio
Ontraport
8.9
Customizability
Creatio
Ontraport
9.7
Integration with Salesforce.com
Creatio
Ontraport
7.3
Integration with Microsoft Dynamics CRM
Creatio
Ontraport
7.3
Integration with SugarCRM
Creatio
Ontraport
7.3

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

Creatio

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

Creatio
9.4
Ontraport
6.5

Likelihood to Renew

Creatio
Ontraport
9.1

Usability

Creatio
Ontraport
7.8

Performance

Creatio
Ontraport
7.7

Support Rating

Creatio
Ontraport
9.0

In-Person Training

Creatio
Ontraport
9.1

Implementation Rating

Creatio
Ontraport
9.1

Scalability

Creatio
Ontraport
8.2

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