Criterion HCM vs TriNet | TrustRadius

What users are saying about

Score 1.6 out of 10

Based on 3 reviews and ratings

Score 7.9 out of 10

Based on 952 reviews and ratings

Contact TriNet Sales

Feature Rating Comparison

Criterion HCM

TriNet

Employee demographic data

Employment history

Workflow for transfers, promotions, pay raises, etc.

Job profiles and administration

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Criterion HCM

TriNet

Pay calculation

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Support for external payroll vendors

Reimbursement management

Criterion HCM

TriNet

Approval workflow

Balance details

Annual carry-forward and encashment

Criterion HCM

TriNet

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

Criterion HCM

TriNet

New hire portal

Manager tracking tools

Criterion HCM

TriNet

Tracking of all physical assets

Criterion HCM

TriNet

Report builder

Pre-built reports

Ability to combine HR data with external data

Criterion HCM

TriNet

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

Criterion HCM

TriNet

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Criterion HCM

TriNet

Candidate ranking

Candidate search

Candidate development

Criterion HCM

TriNet

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

changes in pay rates
rehiring employees
payroll calculations
assisting with PTO accruals

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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TriNet benefit offerings are very good. The team assigned to help with everything from plan design and cost through employee Open Enrollment is strong.
TriNet's platform is acceptable in today's market - there are areas in which integration could be stronger, but they are on the plus side of what we need and open to feedback and enhancements.
TriNet was and continues to be cost-effective. They have a straightforward, transparent method of charging for services.

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Director of Safety, Health & Human Resources

Pawling Engineered ProductsBuilding Materials, 51-200 employees

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Cons

payroll reports
state filing of W-2s
support
implementation
employees access to W-2

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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The app. The are adding some admin features but I would like to be able to do more.
The ability to customize the dashboard. The ability to see employee birthdays.
As an administrator, when I log in, I want to have it default to the admin/manager tab. It would be a nice feature since that it typically the tab I always go to.
The ability for employees to congratulate others on promotions, birthdays, anniversaries, etc.

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Steve Humphries

Senior Vice President of People/Operations

PathO3Gen SolutionsHealth, Wellness and Fitness, 1-10 employees

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Likelihood to Renew

Criterion HCM 1.0

Based on 1 answer

We are changing to another payroll/HR vendor.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

TriNet 8.4

Based on 31 answers

The only issue is that benefits are very expensive, however this may be an issue with the current cost of health care in the U.S. more so than TriNet. In that case, we would stay with TriNet if we cannot find a better pricing on quality benefits.

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Verified User

Professional in Human Resources

Wine and Spirits Company, 11-50 employees

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Usability

Criterion HCM 1.0

Based on 1 answer

too many instances of errors, unable to access program/time sheets

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

TriNet 8.3

Based on 479 answers

It is very easy to use for inputting payroll, however it isn't as flexible as an ADP when it comes to making adjustments to employee payroll for expense reimbursements. It works great for the TriNet expense platform from both an employee and approval process. The PTO tracker is also a great tool and easy to use. Benefits renewal is also an easy process

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Michael Schiavo

Managing Director

FTS Fund ServicesAccounting, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

TriNet 5.7

Based on 12 answers

They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes

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Meiyee Apple Tam

Director Of Internal Operations

OmgivningArchitecture & Planning, 11-50 employees

View all 12 answers on this topic

Performance

No score

No answers yet

No answers on this topic

TriNet 6.8

Based on 12 answers

Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous

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Meiyee Apple Tam

Director Of Internal Operations

OmgivningArchitecture & Planning, 11-50 employees

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Support Rating

Criterion HCM 1.0

Based on 1 answer

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

TriNet 8.2

Based on 1027 answers

Never connected with anyone that either couldn't answer the question or didn't know exactly who to transfer me to. Their help with the technology platform has been stellar, even providing screen grabs of the system so we aren't guessing about how to follow the bulleted steps. Any time we have a question about processes, we can easily drop an email or pick up the phone and the TriNet team is accessible and usually answers the call with the first connection - no long line of automated selections

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VP Operations

GreatSchools, Inc.Non-profit Organization Management, 11-50 employees

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In-Person Training

No score

No answers yet

No answers on this topic

TriNet 7.5

Based on 4 answers

it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate

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Meiyee Apple Tam

Director Of Internal Operations

OmgivningArchitecture & Planning, 11-50 employees

View all 4 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

TriNet 5.2

Based on 4 answers

it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky

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Meiyee Apple Tam

Director Of Internal Operations

OmgivningArchitecture & Planning, 11-50 employees

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Implementation Rating

Criterion HCM 1.0

Based on 1 answer

Had to continually repeat our information. Kept getting us confused with another client.

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

TriNet 6.6

Based on 37 answers

When it was clear that PayChek had problems, TriNet stepped in and dealt directly with PayCheck to get the information and documents they needed in the required format.

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Verified User

C-Level Executive in Other

Pharmaceuticals Company, 11-50 employees

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Alternatives Considered

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

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When Astrolabe was founded we used Gusto. They have a slick portal and they are significantly cheaper than TriNet (order of magnitude or more). Unfortunately, Gusto does not provide small companies (less than 5 employees) with benefits or any concrete HR services other than payroll, which dictated our switch.

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El-ad David Amir

CEO (Chief Executive Officer)

Astrolabe Diagnostics, Inc.Information Services, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

TriNet 3.3

Based on 7 answers

For the size of our company, Trinet is perfect.

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Controller/HR Manager

Pajunk Medical SystemsMedical Devices, 11-50 employees

View all 7 answers on this topic

Return on Investment

does not impact our ROI

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Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Time - TriNet has helped reduce the amount of time spent on basic administrative tasks like processing vacation requests and employee address changes.
Onboarding - New hire onboarding is no longer a daunting task of signing endless paperwork and forms. With new hire enrollment and acknowledgment all via the portal, the process is extremely quick and easy!

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Tara Lopez, M.S.

Director of Operations

Konnect AgencyPublic Relations & Communications, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

Criterion HCM

TriNet

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