What users are saying about
3 Ratings
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Top Rated
952 Ratings
3 Ratings
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Score 1.6 out of 100

TriNet

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Top Rated
952 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

TriNet

Previously described but TriNet does really well in communicating the entire benefit enrollment as well as the renewal period. Excellent from start to finish not just from a corporate perspective but also from an employee perspective. Also previously described, TriNet does not offer payroll/PEO services to companies with employees who live and work abroad. This would be an excellent offering for companies with this need.
Ashlara Gibby | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
TriNet
7.9
Employee demographic data
Criterion HCM
5.0
TriNet
8.3
Employment history
Criterion HCM
5.0
TriNet
8.3
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
TriNet
8.0
Job profiles and administration
Criterion HCM
TriNet
8.0
Organizational charting
Criterion HCM
TriNet
7.1
Organization and location management
Criterion HCM
TriNet
7.7
Compliance data (COBRA, OSHA, etc.)
Criterion HCM
TriNet
7.9

Payroll Management

Criterion HCM
5.0
TriNet
8.3
Pay calculation
Criterion HCM
5.0
TriNet
8.6
Off-cycle/On-Demand payment
Criterion HCM
5.0
TriNet
8.5
Benefit plan administration
Criterion HCM
5.0
TriNet
7.9
Direct deposit files
Criterion HCM
5.0
TriNet
8.9
Salary revision and increment management
Criterion HCM
5.0
TriNet
8.8
Support for external payroll vendors
Criterion HCM
TriNet
8.0
Reimbursement management
Criterion HCM
TriNet
7.8

Leave and Attendance Management

Criterion HCM
4.0
TriNet
8.0
Approval workflow
Criterion HCM
4.0
TriNet
7.8
Balance details
Criterion HCM
4.0
TriNet
8.0
Annual carry-forward and encashment
Criterion HCM
TriNet
8.2

Employee Self Service

Criterion HCM
4.0
TriNet
8.5
View and generate pay and benefit information
Criterion HCM
4.0
TriNet
8.7
Update personal information
Criterion HCM
4.0
TriNet
8.6
View company policy documentation
Criterion HCM
TriNet
8.4
Employee recognition
Criterion HCM
TriNet
8.5
View job history
Criterion HCM
TriNet
8.4

Onboarding

Criterion HCM
1.0
TriNet
8.3
New hire portal
Criterion HCM
1.0
TriNet
8.0
Manager tracking tools
Criterion HCM
TriNet
8.5

Asset Management

Criterion HCM
TriNet
1.0
Tracking of all physical assets
Criterion HCM
TriNet
1.0

HR Reporting

Criterion HCM
TriNet
7.5
Report builder
Criterion HCM
TriNet
7.2
Pre-built reports
Criterion HCM
TriNet
7.6
Ability to combine HR data with external data
Criterion HCM
TriNet
7.7

Performance and Goals

Criterion HCM
TriNet
8.3
Corporate goal setting
Criterion HCM
TriNet
7.7
Individual goal setting
Criterion HCM
TriNet
8.7
Line-of sight-visibility
Criterion HCM
TriNet
8.3
Performance tracking
Criterion HCM
TriNet
8.4

Performance Management

Criterion HCM
TriNet
7.4
Performance plans
Criterion HCM
TriNet
7.3
Performance improvement plans
Criterion HCM
TriNet
7.5
Review status tracking
Criterion HCM
TriNet
7.6
Review reminders
Criterion HCM
TriNet
7.4
Multiple review frequency
Criterion HCM
TriNet
7.2

Succession Planning

Criterion HCM
TriNet
8.0
Candidate ranking
Criterion HCM
TriNet
8.2
Candidate search
Criterion HCM
TriNet
7.9
Candidate development
Criterion HCM
TriNet
7.9

Recruiting / ATS

Criterion HCM
TriNet
7.8
Job Requisition Management
Criterion HCM
TriNet
8.2
Company Website Posting
Criterion HCM
TriNet
5.5
Publish to Social Media
Criterion HCM
TriNet
7.9
Job Search Site Posting
Criterion HCM
TriNet
7.9
Duplicate Candidate Prevention
Criterion HCM
TriNet
9.1
Applicant Tracking
Criterion HCM
TriNet
8.2
Notifications and Alerts
Criterion HCM
TriNet
8.0

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

TriNet

  • TriNet benefit offerings are very good. The team assigned to help with everything from plan design and cost through employee Open Enrollment is strong.
  • TriNet's platform is acceptable in today's market - there are areas in which integration could be stronger, but they are on the plus side of what we need and open to feedback and enhancements.
  • TriNet was and continues to be cost-effective. They have a straightforward, transparent method of charging for services.
Deborah Klein | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

TriNet

  • The app. The are adding some admin features but I would like to be able to do more.
  • The ability to customize the dashboard. The ability to see employee birthdays.
  • As an administrator, when I log in, I want to have it default to the admin/manager tab. It would be a nice feature since that it typically the tab I always go to.
  • The ability for employees to congratulate others on promotions, birthdays, anniversaries, etc.
Steve Humphries | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

TriNet

TriNet 8.4
Based on 31 answers
The only issue is that benefits are very expensive, however this may be an issue with the current cost of health care in the U.S. more so than TriNet. In that case, we would stay with TriNet if we cannot find a better pricing on quality benefits.
Anonymous | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

TriNet

TriNet 8.3
Based on 479 answers
It is very easy to use for inputting payroll, however it isn't as flexible as an ADP when it comes to making adjustments to employee payroll for expense reimbursements. It works great for the TriNet expense platform from both an employee and approval process. The PTO tracker is also a great tool and easy to use. Benefits renewal is also an easy process
Michael Schiavo | TrustRadius Reviewer

Reliability and Availability

Criterion HCM

No score
No answers yet
No answers on this topic

TriNet

TriNet 5.7
Based on 12 answers
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Meiyee Apple Tam | TrustRadius Reviewer

Performance

Criterion HCM

No score
No answers yet
No answers on this topic

TriNet

TriNet 6.8
Based on 12 answers
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Meiyee Apple Tam | TrustRadius Reviewer

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

TriNet

TriNet 8.2
Based on 1027 answers
Never connected with anyone that either couldn't answer the question or didn't know exactly who to transfer me to. Their help with the technology platform has been stellar, even providing screen grabs of the system so we aren't guessing about how to follow the bulleted steps. Any time we have a question about processes, we can easily drop an email or pick up the phone and the TriNet team is accessible and usually answers the call with the first connection - no long line of automated selections
LeAnn Stewart | TrustRadius Reviewer

In-Person Training

Criterion HCM

No score
No answers yet
No answers on this topic

TriNet

TriNet 7.5
Based on 4 answers
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Meiyee Apple Tam | TrustRadius Reviewer

Online Training

Criterion HCM

No score
No answers yet
No answers on this topic

TriNet

TriNet 5.2
Based on 4 answers
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
Meiyee Apple Tam | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

TriNet

TriNet 6.6
Based on 37 answers
When it was clear that PayChek had problems, TriNet stepped in and dealt directly with PayCheck to get the information and documents they needed in the required format.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

TriNet

When Astrolabe was founded we used Gusto. They have a slick portal and they are significantly cheaper than TriNet (order of magnitude or more). Unfortunately, Gusto does not provide small companies (less than 5 employees) with benefits or any concrete HR services other than payroll, which dictated our switch.
El-ad David Amir | TrustRadius Reviewer

Scalability

Criterion HCM

No score
No answers yet
No answers on this topic

TriNet

TriNet 3.3
Based on 7 answers
For the size of our company, Trinet is perfect.
Nick Sucan | TrustRadius Reviewer

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

TriNet

  • Time - TriNet has helped reduce the amount of time spent on basic administrative tasks like processing vacation requests and employee address changes.
  • Onboarding - New hire onboarding is no longer a daunting task of signing endless paperwork and forms. With new hire enrollment and acknowledgment all via the portal, the process is extremely quick and easy!
Tara Lopez, M.S. | TrustRadius Reviewer

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TriNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
TriNet
7.6

Likelihood to Renew

Criterion HCM
1.0
TriNet
8.4

Usability

Criterion HCM
1.0
TriNet
8.3

Reliability and Availability

Criterion HCM
TriNet
5.7

Performance

Criterion HCM
TriNet
6.8

Support Rating

Criterion HCM
1.0
TriNet
8.2

In-Person Training

Criterion HCM
TriNet
7.5

Online Training

Criterion HCM
TriNet
5.2

Implementation Rating

Criterion HCM
1.0
TriNet
6.6

Scalability

Criterion HCM
TriNet
3.3

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