Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 6.9 out of 10
N/A
N/AN/A
TriNet
Score 6.4 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
Criterion HCMTriNet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMTriNet
Top Pros
Top Cons
Features
Criterion HCMTriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
39% below category average
TriNet
5.6
673 Ratings
33% below category average
Employee demographic data5.01 Ratings5.3471 Ratings
Employment history5.01 Ratings5.5507 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings6.2564 Ratings
Job profiles and administration00 Ratings5.5477 Ratings
Organizational charting00 Ratings5.1391 Ratings
Organization and location management00 Ratings5.1414 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.2528 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
46% below category average
TriNet
6.7
730 Ratings
18% below category average
Pay calculation5.01 Ratings6.1704 Ratings
Off-cycle/On-Demand payment5.01 Ratings6.7226 Ratings
Benefit plan administration5.01 Ratings6.4715 Ratings
Direct deposit files5.01 Ratings7.5664 Ratings
Salary revision and increment management5.01 Ratings6.6585 Ratings
Support for external payroll vendors00 Ratings8.05 Ratings
Reimbursement management00 Ratings5.9360 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
67% below category average
TriNet
5.0
469 Ratings
46% below category average
Approval workflow4.01 Ratings5.5386 Ratings
Balance details4.01 Ratings4.7448 Ratings
Annual carry-forward and encashment00 Ratings4.7364 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
68% below category average
TriNet
5.6
713 Ratings
36% below category average
View and generate pay and benefit information4.01 Ratings7.0691 Ratings
Update personal information4.01 Ratings6.5705 Ratings
View company policy documentation00 Ratings6.2600 Ratings
Employee recognition00 Ratings2.8211 Ratings
View job history00 Ratings5.7526 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
155% below category average
TriNet
6.0
587 Ratings
28% below category average
New hire portal1.01 Ratings6.3586 Ratings
Manager tracking tools00 Ratings5.7362 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
1.0
1 Ratings
156% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
5.6
598 Ratings
29% below category average
Report builder00 Ratings6.0511 Ratings
Pre-built reports00 Ratings6.1565 Ratings
Ability to combine HR data with external data00 Ratings4.7284 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
3.6
98 Ratings
75% below category average
Corporate goal setting00 Ratings3.285 Ratings
Individual goal setting00 Ratings3.295 Ratings
Line-of sight-visibility00 Ratings3.284 Ratings
Performance tracking00 Ratings4.694 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
4.9
174 Ratings
46% below category average
Performance plans00 Ratings5.0151 Ratings
Performance improvement plans00 Ratings4.9142 Ratings
Review status tracking00 Ratings3.4138 Ratings
Review reminders00 Ratings4.2147 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
5.5
74 Ratings
35% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings5.069 Ratings
Candidate development00 Ratings3.364 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
5.0
111 Ratings
43% below category average
Job Requisition Management00 Ratings3.383 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings2.667 Ratings
Job Search Site Posting00 Ratings4.684 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings5.090 Ratings
Notifications and Alerts00 Ratings4.797 Ratings
Best Alternatives
Criterion HCMTriNet
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Criterion HCMTriNet
Likelihood to Recommend
1.0
(1 ratings)
5.6
(747 ratings)
Likelihood to Renew
1.0
(1 ratings)
5.4
(52 ratings)
Usability
1.0
(1 ratings)
5.5
(642 ratings)
Availability
-
(0 ratings)
6.8
(19 ratings)
Performance
-
(0 ratings)
6.8
(19 ratings)
Support Rating
1.0
(1 ratings)
5.4
(728 ratings)
In-Person Training
-
(0 ratings)
8.5
(6 ratings)
Online Training
-
(0 ratings)
8.7
(8 ratings)
Implementation Rating
1.0
(1 ratings)
2.6
(28 ratings)
Configurability
-
(0 ratings)
7.9
(11 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
8.1
(7 ratings)
Product Scalability
-
(0 ratings)
8.3
(18 ratings)
Professional Services
-
(0 ratings)
7.5
(5 ratings)
Vendor post-sale
-
(0 ratings)
7.8
(15 ratings)
Vendor pre-sale
-
(0 ratings)
7.9
(15 ratings)
User Testimonials
Criterion HCMTriNet
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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TriNet
For the areas I outlined previously, TriNet is the perfect solution for a young company (start up) to get 1) payroll services, 2) benefits (large offering, best rates), and support when critical issues come about and you don't have an HR Dept. The rates are the best. The people I work with are why I'd keep coming back.
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
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TriNet
  • Extensive variety of benefit program plan designs and partners. Something for everyone.
  • One stop shopping for all health and wellness benefits.
  • Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
  • On top of compliance by state.
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Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
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TriNet
  • Time Clock More User Friendly
  • On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
  • Expense Reimbursement better integrated with the payroll functionality.
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
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TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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TriNet
Being only 8 months into using the product there are still some things I need to learn, but I am sure as we start to use the product to it's full potential the usability score will go up. The expense interface is a little clunky to what we have used in the past, but the employees are happier that they can have their expenses direct deposited instead of getting an expense check.
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Reliability and Availability
Criterion
No answers on this topic
TriNet
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
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Performance
Criterion
No answers on this topic
TriNet
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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TriNet
again tough to say. Our account manager - 10 most others - 6 Benefits - 5 HR support - 2 (the joke in my team is "why ask, he's just going to say "do this and then check with your legal dept.") If we have to do our own research why do we need you. Like I said, great for smaller companies that don't have an HR team. There is almost an attitude of "we are TriNet, this is how we do it, deal with it. You're in our platform now". Every client may have different needs and TriNet needs to be able to adapt to them. The new role of strong HR teams is business partners - TriNet struggles with this and seems to be stuck in old "tell you what to do", plan the Christmas party and buy cake once a month for birthdays. Its timer to move forward!
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In-Person Training
Criterion
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
Criterion
No answers on this topic
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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TriNet
We switched from ADP to TriNet mostly because we were looking for better insurance rates. Others on my staff were doubtful as past experiences with a PEO were not great, but TriNet won the rest of my team over very easily. No one I have talked to could get even close to their insurance rates.
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Contract Terms and Pricing Model
Criterion
No answers on this topic
TriNet
I was not part of the process
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Scalability
Criterion
No answers on this topic
TriNet
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
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Professional Services
Criterion
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
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Return on Investment
Criterion
  • does not impact our ROI
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TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
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ScreenShots