Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
TriNet
Score 7.3 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
Criterion HCMTriNet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMTriNet
Top Pros
Top Cons
Features
Criterion HCMTriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
40% below category average
TriNet
7.7
571 Ratings
4% below category average
Employee demographic data5.01 Ratings7.7379 Ratings
Employment history5.01 Ratings7.8421 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings8.0472 Ratings
Job profiles and administration00 Ratings7.6390 Ratings
Organizational charting00 Ratings7.2321 Ratings
Organization and location management00 Ratings7.4333 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.1435 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
48% below category average
TriNet
8.3
627 Ratings
2% above category average
Pay calculation5.01 Ratings8.5602 Ratings
Off-cycle/On-Demand payment5.01 Ratings8.0127 Ratings
Benefit plan administration5.01 Ratings8.2612 Ratings
Direct deposit files5.01 Ratings9.1569 Ratings
Salary revision and increment management5.01 Ratings8.3495 Ratings
Support for external payroll vendors00 Ratings8.05 Ratings
Reimbursement management00 Ratings7.8303 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
69% below category average
TriNet
7.6
388 Ratings
7% below category average
Approval workflow4.01 Ratings7.7310 Ratings
Balance details4.01 Ratings7.7371 Ratings
Annual carry-forward and encashment00 Ratings7.6293 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
69% below category average
TriNet
8.3
609 Ratings
1% above category average
View and generate pay and benefit information4.01 Ratings8.7588 Ratings
Update personal information4.01 Ratings8.7601 Ratings
View company policy documentation00 Ratings8.3505 Ratings
Employee recognition00 Ratings7.5169 Ratings
View job history00 Ratings8.4434 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
156% below category average
TriNet
7.8
500 Ratings
2% below category average
New hire portal1.01 Ratings8.1500 Ratings
Manager tracking tools00 Ratings7.5298 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
1.0
1 Ratings
155% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
7.2
500 Ratings
6% below category average
Report builder00 Ratings7.1417 Ratings
Pre-built reports00 Ratings7.5472 Ratings
Ability to combine HR data with external data00 Ratings6.9227 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
6.2
65 Ratings
28% below category average
Corporate goal setting00 Ratings6.459 Ratings
Individual goal setting00 Ratings6.264 Ratings
Line-of sight-visibility00 Ratings6.260 Ratings
Performance tracking00 Ratings6.263 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
7.1
130 Ratings
12% below category average
Performance plans00 Ratings6.8113 Ratings
Performance improvement plans00 Ratings7.1110 Ratings
Review status tracking00 Ratings7.3105 Ratings
Review reminders00 Ratings7.1110 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
6.6
52 Ratings
18% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings6.050 Ratings
Candidate development00 Ratings5.546 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
TriNet
7.3
77 Ratings
6% below category average
Job Requisition Management00 Ratings7.357 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings6.846 Ratings
Job Search Site Posting00 Ratings7.557 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings7.061 Ratings
Notifications and Alerts00 Ratings7.867 Ratings
Best Alternatives
Criterion HCMTriNet
Small Businesses
OnPay
OnPay
Score 9.3 out of 10
OnPay
OnPay
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 8.8 out of 10
Infor Human Resources
Infor Human Resources
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Criterion HCMTriNet
Likelihood to Recommend
1.0
(1 ratings)
7.2
(642 ratings)
Likelihood to Renew
1.0
(1 ratings)
8.7
(37 ratings)
Usability
1.0
(1 ratings)
7.6
(537 ratings)
Availability
-
(0 ratings)
6.4
(13 ratings)
Performance
-
(0 ratings)
7.4
(13 ratings)
Support Rating
1.0
(1 ratings)
7.3
(1082 ratings)
In-Person Training
-
(0 ratings)
7.3
(4 ratings)
Online Training
-
(0 ratings)
4.6
(4 ratings)
Implementation Rating
1.0
(1 ratings)
8.1
(40 ratings)
Configurability
-
(0 ratings)
3.4
(8 ratings)
Ease of integration
-
(0 ratings)
5.6
(6 ratings)
Product Scalability
-
(0 ratings)
5.6
(8 ratings)
Vendor post-sale
-
(0 ratings)
2.9
(9 ratings)
Vendor pre-sale
-
(0 ratings)
5.4
(9 ratings)
User Testimonials
Criterion HCMTriNet
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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TriNet
TriNet is particularly well-suited for growing companies with limited internal HR resources. Adding a single employee in a new state is very simple with TriNet as they handle everything with the state unemployment and workers commissions. TriNet might not be as good of fit for a company that has all of its operations in a single state and simply needs a payroll and benefits solution. For a company like Priority Power, we need the level of support TriNet offers as we often encounter complex situations in the course of our business.
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Read full review
TriNet
  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
Read full review
Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
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TriNet
  • Ability to calculate Payroll By State For Some of the Reports I need to run.
  • Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
  • I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
Read full review
TriNet
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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TriNet
The platform is very easy to use, but certain processes don't feel as streamlined as they could be. I'm sure there are reasons for the additional steps but ensuring they are remembered each time they are used can cause errors. Overall, it's very intuitive.
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Reliability and Availability
Criterion
No answers on this topic
TriNet
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
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Performance
Criterion
No answers on this topic
TriNet
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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TriNet
The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
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In-Person Training
Criterion
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
Criterion
No answers on this topic
TriNet
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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TriNet
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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TriNet
The other service company we have used is "AAP" or American Automated Payroll. AAP was the only other company I would ever switch to if we were to leave TriNet. Same level of customer service, interactive listening, and also product quality. I worked with them for over 4 years at a previous company and they also do an excellent job. I would say TriNet is their equal and that is a high honor!
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Scalability
Criterion
No answers on this topic
TriNet
For the size of our company, Trinet is perfect.
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Return on Investment
Criterion
  • does not impact our ROI
Read full review
TriNet
  • Improving in HR compliance. Having someone to reach out to for counsel is nice.
  • We pay 100% of employee medical premiums and we save a lot of money switching to TriNet.
  • The TriNet reference library has been a great feature to find information or use templates.
Read full review
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