What users are saying about
2 Ratings
7 Ratings
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Score 9.4 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Dokan ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
6.8

Dokan

68%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
9.0
90%
1 Rating

Product management

9.0
90%
1 Rating
8.0
80%
1 Rating

Bulk product upload

10.0
100%
1 Rating
7.0
70%
1 Rating

Branding

9.0
90%
1 Rating
6.0
60%
1 Rating

Mobile storefront

9.0
90%
1 Rating
5.0
50%
1 Rating

Product variations

9.0
90%
1 Rating
5.0
50%
1 Rating

Website integration

10.0
100%
1 Rating
8.0
80%
1 Rating

Visual customization

9.0
90%
1 Rating
6.0
60%
1 Rating

CMS

9.0
90%
1 Rating
7.0
70%
1 Rating

Online Shopping Cart

9.0

Customer Focus

90%
5.0

Dokan

50%
Customer Focus ranks higher in 1/1 features

Checkout user experience

9.0
90%
1 Rating
5.0
50%
1 Rating

eCommerce Marketing

8.0

Customer Focus

80%
9.0

Dokan

90%
Customer Focus ranks higher in 1/2 features

Personalized recommendations

9.0
90%
1 Rating
N/A
0 Ratings

SEO

7.0
70%
1 Rating
9.0
90%
1 Rating

eCommerce Business Management

9.0

Customer Focus

90%
7.8

Dokan

78%
Customer Focus ranks higher in 2/4 features

Shipping

9.0
90%
1 Rating
8.0
80%
1 Rating

Custom functionality

9.0
90%
1 Rating
7.0
70%
1 Rating

Order processing

N/A
0 Ratings
7.0
70%
1 Rating

Inventory management

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Dokan is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
10.0

Dokan

100%
1 Rating

Usability

Customer Focus

N/A
0 Ratings
9.0

Dokan

90%
1 Rating

Support Rating

Customer Focus

N/A
0 Ratings
7.0

Dokan

70%
1 Rating

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
Anonymous | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Dokan Editions & Modules

Additional Pricing Details

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Dokan

No answers on this topic

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.
Anonymous | TrustRadius Reviewer

Screenshots

Customer Focus

Add comparison