What users are saying about

Customer Focus vs Dokan

Customer Focus
4 Ratings
Dokan
1 Rating

Customer Focus

4 Ratings
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Score 9.3 out of 100

Based on 4 reviews and ratings

Dokan

1 Rating
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Score 10 out of 100

Based on 1 reviews and ratings

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.

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Carmen Rodriguez | TrustRadius Reviewer
Carmen Rodriguez
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Dokan

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Dokan
6.8
Product catalog & listings
Customer Focus
10.0
Dokan
9.0
Product management
Customer Focus
8.0
Dokan
8.0
Bulk product upload
Customer Focus
10.0
Dokan
7.0
Branding
Customer Focus
9.0
Dokan
6.0
Mobile storefront
Customer Focus
10.0
Dokan
5.0
Product variations
Customer Focus
10.0
Dokan
5.0
Website integration
Customer Focus
10.0
Dokan
8.0
Visual customization
Customer Focus
8.0
Dokan
6.0
CMS
Customer Focus
10.0
Dokan
7.0

Online Shopping Cart

Customer Focus
9.5
Dokan
5.0
Abandoned cart recovery
Customer Focus
9.0
Dokan
—
Checkout user experience
Customer Focus
10.0
Dokan
5.0

Online Payment System

Customer Focus
8.0
Dokan
—
eCommerce security
Customer Focus
8.0
Dokan
—

eCommerce Marketing

Customer Focus
9.7
Dokan
9.0
Promotions & discounts
Customer Focus
10.0
Dokan
—
Personalized recommendations
Customer Focus
9.0
Dokan
—
SEO
Customer Focus
10.0
Dokan
9.0

eCommerce Business Management

Customer Focus
9.2
Dokan
7.8
Multi-site management
Customer Focus
8.0
Dokan
—
Order processing
Customer Focus
10.0
Dokan
7.0
Inventory management
Customer Focus
10.0
Dokan
9.0
Shipping
Customer Focus
9.0
Dokan
8.0
Custom functionality
Customer Focus
9.0
Dokan
7.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

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Marlon Seijas | TrustRadius Reviewer
Marlon Seijas
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Dokan

  • Intuitive back-end functions.
  • User-friendly front-end interface.
  • Bug fixes and improvements are done often and regularly.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.

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Carmen Rodriguez | TrustRadius Reviewer
Carmen Rodriguez
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Dokan

  • Sign-up procedure could be more explanatory for vendors.
  • Sign-up validations could be improved.
  • Support for multi-currency and multilingual shops needs to be improved.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Dokan

Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Dokan

Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.

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Marlon Seijas | TrustRadius Reviewer
Marlon Seijas
View all 2 answers on this topic

Dokan

No answers on this topic

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.

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Carmen Rodriguez | TrustRadius Reviewer
Carmen Rodriguez
View all 2 answers on this topic

Dokan

  • Positive impact on small to medium shops.
  • Needs good advertisement and features to get large shops to sign up.
  • Needs more bulk product import and management features.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Screenshots

Customer Focus

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Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details
—

Dokan

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Dokan Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Dokan
10.0

Usability

Customer Focus
—
Dokan
9.0

Support Rating

Customer Focus
—
Dokan
7.0

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