What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 7 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
- Dokan ranks higher in 1 feature set: eCommerce Marketing
Online Storefront

9.2
Customer Focus
92%
6.8
Dokan
68%
Customer Focus ranks higher in 9/9 features
Customer Focus ranks higher in 9/9 features
Product catalog & listings

9.0
90%
1 Rating
9.0
90%
1 Rating
Product management

9.0
90%
1 Rating
8.0
80%
1 Rating
Bulk product upload

10.0
100%
1 Rating
7.0
70%
1 Rating
Branding

9.0
90%
1 Rating
6.0
60%
1 Rating
Mobile storefront

9.0
90%
1 Rating
5.0
50%
1 Rating
Product variations

9.0
90%
1 Rating
5.0
50%
1 Rating
Website integration

10.0
100%
1 Rating
8.0
80%
1 Rating
Visual customization

9.0
90%
1 Rating
6.0
60%
1 Rating
CMS

9.0
90%
1 Rating
7.0
70%
1 Rating
Online Shopping Cart

9.0
Customer Focus
90%
5.0
Dokan
50%
Customer Focus ranks higher in 1/1 features
Customer Focus ranks higher in 1/1 features
Checkout user experience

9.0
90%
1 Rating
5.0
50%
1 Rating
eCommerce Marketing

8.0
Customer Focus
80%
9.0
Dokan
90%
Customer Focus ranks higher in 1/2 features
Customer Focus ranks higher in 1/2 features
Personalized recommendations

9.0
90%
1 Rating
N/A
0 Ratings
SEO

7.0
70%
1 Rating
9.0
90%
1 Rating
eCommerce Business Management

9.0
Customer Focus
90%
7.8
Dokan
78%
Customer Focus ranks higher in 2/4 features
Customer Focus ranks higher in 2/4 features
Shipping

9.0
90%
1 Rating
8.0
80%
1 Rating
Custom functionality

9.0
90%
1 Rating
7.0
70%
1 Rating
Order processing

N/A
0 Ratings
7.0
70%
1 Rating
Inventory management

N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- Dokan is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Customer Focus
90%
1 Rating
10.0
Dokan
100%
1 Rating
Usability

Customer Focus
N/A
0 Ratings
9.0
Dokan
90%
1 Rating
Support Rating

Customer Focus
N/A
0 Ratings
7.0
Dokan
70%
1 Rating
Likelihood to Recommend
Customer Focus
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Dokan
Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPros
Customer Focus
- Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
- Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
- An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Dokan
- Intuitive back-end functions.
- User-friendly front-end interface.
- Bug fixes and improvements are done often and regularly.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesCons
Customer Focus
- Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
- Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
- There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Dokan
- Sign-up procedure could be more explanatory for vendors.
- Sign-up validations could be improved.
- Support for multi-currency and multilingual shops needs to be improved.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesPricing Details
Customer Focus
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249
Starting Price
$50 # of stores and users
Customer Focus Editions & Modules
Edition
Standard | $501 |
---|---|
Ultimate | $991 |
- # of stores and users
Additional Pricing Details
—Dokan
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Dokan Editions & Modules
—
Additional Pricing Details
—Usability
Customer Focus
No score
No answers yet
No answers on this topic
Dokan
Dokan 9.0
Based on 1 answer
Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesSupport Rating
Customer Focus
No score
No answers yet
No answers on this topic
Dokan
Dokan 7.0
Based on 1 answer
The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employeesAlternatives Considered
Customer Focus
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Dokan
No answers on this topic
Return on Investment
Customer Focus
- With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
- With the information the employee can develop more personalized relationships with the client.
- This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Dokan
- Positive impact on small to medium shops.
- Needs good advertisement and features to get large shops to sign up.
- Needs more bulk product import and management features.

Verified User
Professional in Engineering
Consumer Goods Company, 1-10 employees