What users are saying about
4 Ratings
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Score 9.3 out of 100
3 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Catalyst, by EBM Software

[Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
Mohammed ALLY | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Catalyst, by EBM Software
Product catalog & listings
Customer Focus
10.0
Catalyst, by EBM Software
Product management
Customer Focus
8.0
Catalyst, by EBM Software
Bulk product upload
Customer Focus
10.0
Catalyst, by EBM Software
Branding
Customer Focus
9.0
Catalyst, by EBM Software
Mobile storefront
Customer Focus
10.0
Catalyst, by EBM Software
Product variations
Customer Focus
10.0
Catalyst, by EBM Software
Website integration
Customer Focus
10.0
Catalyst, by EBM Software
Visual customization
Customer Focus
8.0
Catalyst, by EBM Software
CMS
Customer Focus
10.0
Catalyst, by EBM Software

Online Shopping Cart

Customer Focus
9.5
Catalyst, by EBM Software
Abandoned cart recovery
Customer Focus
9.0
Catalyst, by EBM Software
Checkout user experience
Customer Focus
10.0
Catalyst, by EBM Software

Online Payment System

Customer Focus
8.0
Catalyst, by EBM Software
eCommerce security
Customer Focus
8.0
Catalyst, by EBM Software

eCommerce Marketing

Customer Focus
9.7
Catalyst, by EBM Software
Promotions & discounts
Customer Focus
10.0
Catalyst, by EBM Software
Personalized recommendations
Customer Focus
9.0
Catalyst, by EBM Software
SEO
Customer Focus
10.0
Catalyst, by EBM Software

eCommerce Business Management

Customer Focus
9.2
Catalyst, by EBM Software
Multi-site management
Customer Focus
8.0
Catalyst, by EBM Software
Order processing
Customer Focus
10.0
Catalyst, by EBM Software
Inventory management
Customer Focus
10.0
Catalyst, by EBM Software
Shipping
Customer Focus
9.0
Catalyst, by EBM Software
Custom functionality
Customer Focus
9.0
Catalyst, by EBM Software

BI Standard Reporting

Customer Focus
Catalyst, by EBM Software
7.5
Customizable dashboards
Customer Focus
Catalyst, by EBM Software
7.5
Report Formatting Templates
Customer Focus
Catalyst, by EBM Software
7.5

Ad-hoc Reporting

Customer Focus
Catalyst, by EBM Software
7.8
Drill-down analysis
Customer Focus
Catalyst, by EBM Software
7.5
Formatting capabilities
Customer Focus
Catalyst, by EBM Software
8.0
Report sharing and collaboration
Customer Focus
Catalyst, by EBM Software
8.0

Report Output and Scheduling

Customer Focus
Catalyst, by EBM Software
7.8
Publish to PDF
Customer Focus
Catalyst, by EBM Software
7.5
Report Delivery Scheduling
Customer Focus
Catalyst, by EBM Software
8.0

Data Discovery and Visualization

Customer Focus
Catalyst, by EBM Software
7.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
Customer Focus
Catalyst, by EBM Software
8.0
Location Analytics / Geographic Visualization
Customer Focus
Catalyst, by EBM Software
7.0
Predictive Analytics
Customer Focus
Catalyst, by EBM Software
8.0

Access Control and Security

Customer Focus
Catalyst, by EBM Software
8.0
Multi-User Support (named login)
Customer Focus
Catalyst, by EBM Software
8.0
Role-Based Security Model
Customer Focus
Catalyst, by EBM Software
8.0
Multiple Access Permission Levels (Create, Read, Delete)
Customer Focus
Catalyst, by EBM Software
8.0

Mobile Capabilities

Customer Focus
Catalyst, by EBM Software
8.0
Responsive Design for Web Access
Customer Focus
Catalyst, by EBM Software
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Customer Focus
Catalyst, by EBM Software
8.0

Budgeting, Planning, and Forecasting

Customer Focus
Catalyst, by EBM Software
7.9
Long-term financial planning
Customer Focus
Catalyst, by EBM Software
7.0
Financial budgeting
Customer Focus
Catalyst, by EBM Software
8.0
Forecasting
Customer Focus
Catalyst, by EBM Software
8.0
Scenario modeling
Customer Focus
Catalyst, by EBM Software
8.0
Management reporting
Customer Focus
Catalyst, by EBM Software
8.5

Consolidation and Close

Customer Focus
Catalyst, by EBM Software
7.2
Financial data consolidation
Customer Focus
Catalyst, by EBM Software
9.0
Journal entries and reports
Customer Focus
Catalyst, by EBM Software
8.0
Multi-currency management
Customer Focus
Catalyst, by EBM Software
6.0
Intercompany Eliminations
Customer Focus
Catalyst, by EBM Software
5.0
Minority Ownership
Customer Focus
Catalyst, by EBM Software
7.0
Local and consolidated reporting
Customer Focus
Catalyst, by EBM Software
8.0

Financial Reporting and Compliance

Customer Focus
Catalyst, by EBM Software
8.0
Financial Statement Reporting
Customer Focus
Catalyst, by EBM Software
8.0
Management Reporting
Customer Focus
Catalyst, by EBM Software
9.0
Excel-based Reporting
Customer Focus
Catalyst, by EBM Software
7.0
Automated board and financial reporting
Customer Focus
Catalyst, by EBM Software
8.0

Analytics

Customer Focus
Catalyst, by EBM Software
7.2
Personalized dashboards
Customer Focus
Catalyst, by EBM Software
7.5
Color-coded scorecards
Customer Focus
Catalyst, by EBM Software
6.0
KPIs
Customer Focus
Catalyst, by EBM Software
7.0
Cost and profitability analysis
Customer Focus
Catalyst, by EBM Software
8.0
Key Performance Indicator setting
Customer Focus
Catalyst, by EBM Software
8.0
Benchmarking with external data
Customer Focus
Catalyst, by EBM Software
7.0

Integration

Customer Focus
Catalyst, by EBM Software
7.7
Flat file integration
Customer Focus
Catalyst, by EBM Software
8.0
Excel data integration
Customer Focus
Catalyst, by EBM Software
7.5
Direct links to 3rd-party data sources
Customer Focus
Catalyst, by EBM Software
7.5

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Catalyst, by EBM Software

  • The GUI is easy to navigate on the iPad mini, which we use for charting.
  • The options are simple so there is very little room for mistakes.
  • Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Catalyst, by EBM Software

  • The browser closes unexpectedly at times when refreshing the page and you get logged out
  • The incorrect vendor is chosen by Catalyst a few times
  • The Catalyst file is occasionally not placed on time in the folder
Mohammed ALLY | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Catalyst, by EBM Software

Catalyst, by EBM Software 8.0
Based on 2 answers
Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Catalyst, by EBM Software

Catalyst, by EBM Software 6.5
Based on 2 answers
The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
Mohammed ALLY | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Catalyst, by EBM Software

[Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
Mohammed ALLY | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Catalyst, by EBM Software

  • Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week.
  • The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options.
  • New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it.
  • The integration with billing software has streamlined the billing notes and saved us money over having two separate systems.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Catalyst, by EBM Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Catalyst, by EBM Software Editions & Modules

Additional Pricing Details
Flexible and tiered pricing structures available - monthly, 1-3-5- contracts, and more

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Catalyst, by EBM Software
7.5

Usability

Customer Focus
Catalyst, by EBM Software
8.0

Support Rating

Customer Focus
Catalyst, by EBM Software
6.5

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