What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Online Storefront

9.2
Customer Focus
92%
Catalyst, by EBM Software
Feature Set Not Supported
N/A
Customer Focus ranks higher in 9/9 features
Customer Focus ranks higher in 9/9 features
Product catalog & listings

9.0
90%
1 Rating
N/A
0 Ratings
Product management

9.0
90%
1 Rating
N/A
0 Ratings
Bulk product upload

10.0
100%
1 Rating
N/A
0 Ratings
Branding

9.0
90%
1 Rating
N/A
0 Ratings
Mobile storefront

9.0
90%
1 Rating
N/A
0 Ratings
Product variations

9.0
90%
1 Rating
N/A
0 Ratings
Website integration

10.0
100%
1 Rating
N/A
0 Ratings
Visual customization

9.0
90%
1 Rating
N/A
0 Ratings
CMS

9.0
90%
1 Rating
N/A
0 Ratings
Online Shopping Cart

9.0
Customer Focus
90%
Catalyst, by EBM Software
Feature Set Not Supported
N/A
Customer Focus ranks higher in 1/1 features
Customer Focus ranks higher in 1/1 features
Checkout user experience

9.0
90%
1 Rating
N/A
0 Ratings
eCommerce Marketing

8.0
Customer Focus
80%
Catalyst, by EBM Software
Feature Set Not Supported
N/A
Customer Focus ranks higher in 2/2 features
Customer Focus ranks higher in 2/2 features
Personalized recommendations

9.0
90%
1 Rating
N/A
0 Ratings
SEO

7.0
70%
1 Rating
N/A
0 Ratings
eCommerce Business Management

9.0
Customer Focus
90%
Catalyst, by EBM Software
Feature Set Not Supported
N/A
Customer Focus ranks higher in 2/2 features
Customer Focus ranks higher in 2/2 features
Shipping

9.0
90%
1 Rating
N/A
0 Ratings
Custom functionality

9.0
90%
1 Rating
N/A
0 Ratings
BI Standard Reporting

Customer Focus
Feature Set Not Supported
N/A
7.2
Catalyst, by EBM Software
72%
Catalyst, by EBM Software ranks higher in 2/2 features
Catalyst, by EBM Software ranks higher in 2/2 features
Customizable dashboards

N/A
0 Ratings
7.2
72%
2 Ratings
Report Formatting Templates

N/A
0 Ratings
7.2
72%
2 Ratings
Ad-hoc Reporting

Customer Focus
Feature Set Not Supported
N/A
7.7
Catalyst, by EBM Software
77%
Catalyst, by EBM Software ranks higher in 3/3 features
Catalyst, by EBM Software ranks higher in 3/3 features
Drill-down analysis

N/A
0 Ratings
7.2
72%
2 Ratings
Formatting capabilities

N/A
0 Ratings
8.0
80%
2 Ratings
Report sharing and collaboration

N/A
0 Ratings
8.0
80%
2 Ratings
Report Output and Scheduling

Customer Focus
Feature Set Not Supported
N/A
7.9
Catalyst, by EBM Software
79%
Catalyst, by EBM Software ranks higher in 2/2 features
Catalyst, by EBM Software ranks higher in 2/2 features
Publish to PDF

N/A
0 Ratings
7.8
78%
2 Ratings
Report Delivery Scheduling

N/A
0 Ratings
8.0
80%
1 Rating
Data Discovery and Visualization

Customer Focus
Feature Set Not Supported
N/A
7.7
Catalyst, by EBM Software
77%
Catalyst, by EBM Software ranks higher in 3/3 features
Catalyst, by EBM Software ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A
0 Ratings
8.0
80%
1 Rating
Location Analytics / Geographic Visualization

N/A
0 Ratings
7.0
70%
1 Rating
Predictive Analytics

N/A
0 Ratings
8.0
80%
1 Rating
Access Control and Security

Customer Focus
Feature Set Not Supported
N/A
8.0
Catalyst, by EBM Software
80%
Catalyst, by EBM Software ranks higher in 3/3 features
Catalyst, by EBM Software ranks higher in 3/3 features
Multi-User Support (named login)

N/A
0 Ratings
8.0
80%
2 Ratings
Role-Based Security Model

N/A
0 Ratings
8.0
80%
2 Ratings
Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.0
80%
2 Ratings
Mobile Capabilities

Customer Focus
Feature Set Not Supported
N/A
8.0
Catalyst, by EBM Software
80%
Catalyst, by EBM Software ranks higher in 2/2 features
Catalyst, by EBM Software ranks higher in 2/2 features
Responsive Design for Web Access

N/A
0 Ratings
8.0
80%
2 Ratings
Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings
8.0
80%
2 Ratings
Budgeting, Planning, and Forecasting

Customer Focus
Feature Set Not Supported
N/A
8.0
Catalyst, by EBM Software
80%
Catalyst, by EBM Software ranks higher in 5/5 features
Catalyst, by EBM Software ranks higher in 5/5 features
Long-term financial planning

N/A
0 Ratings
7.0
70%
1 Rating
Financial budgeting

N/A
0 Ratings
8.0
80%
1 Rating
Forecasting

N/A
0 Ratings
8.0
80%
1 Rating
Scenario modeling

N/A
0 Ratings
8.0
80%
1 Rating
Management reporting

N/A
0 Ratings
8.8
88%
2 Ratings
Consolidation and Close

Customer Focus
Feature Set Not Supported
N/A
7.2
Catalyst, by EBM Software
72%
Catalyst, by EBM Software ranks higher in 6/6 features
Catalyst, by EBM Software ranks higher in 6/6 features
Financial data consolidation

N/A
0 Ratings
9.0
90%
1 Rating
Journal entries and reports

N/A
0 Ratings
8.0
80%
1 Rating
Multi-currency management

N/A
0 Ratings
6.0
60%
1 Rating
Intercompany Eliminations

N/A
0 Ratings
5.0
50%
1 Rating
Minority Ownership

N/A
0 Ratings
7.0
70%
1 Rating
Local and consolidated reporting

N/A
0 Ratings
8.0
80%
1 Rating
Financial Reporting and Compliance

Customer Focus
Feature Set Not Supported
N/A
8.0
Catalyst, by EBM Software
80%
Catalyst, by EBM Software ranks higher in 4/4 features
Catalyst, by EBM Software ranks higher in 4/4 features
Financial Statement Reporting

N/A
0 Ratings
8.0
80%
1 Rating
Management Reporting

N/A
0 Ratings
9.0
90%
1 Rating
Excel-based Reporting

N/A
0 Ratings
7.0
70%
1 Rating
Automated board and financial reporting

N/A
0 Ratings
8.0
80%
1 Rating
Analytics and Reporting

Customer Focus
Feature Set Not Supported
N/A
7.2
Catalyst, by EBM Software
72%
Catalyst, by EBM Software ranks higher in 6/6 features
Catalyst, by EBM Software ranks higher in 6/6 features
Personalized dashboards

N/A
0 Ratings
7.2
72%
2 Ratings
Color-coded scorecards

N/A
0 Ratings
6.0
60%
1 Rating
KPIs

N/A
0 Ratings
7.0
70%
1 Rating
Cost and profitability analysis

N/A
0 Ratings
8.0
80%
1 Rating
Key Performance Indicator setting

N/A
0 Ratings
8.0
80%
1 Rating
Benchmarking with external data

N/A
0 Ratings
7.0
70%
1 Rating
Integration

Customer Focus
Feature Set Not Supported
N/A
7.5
Catalyst, by EBM Software
75%
Catalyst, by EBM Software ranks higher in 3/3 features
Catalyst, by EBM Software ranks higher in 3/3 features
Flat file integration

N/A
0 Ratings
8.0
80%
1 Rating
Excel data integration

N/A
0 Ratings
7.2
72%
2 Ratings
Direct links to 3rd-party data sources

N/A
0 Ratings
7.2
72%
2 Ratings
Attribute Ratings
- Customer Focus is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Customer Focus
90%
1 Rating
7.8
Catalyst, by EBM Software
78%
2 Ratings
Usability

Customer Focus
N/A
0 Ratings
8.5
Catalyst, by EBM Software
85%
2 Ratings
Support Rating

Customer Focus
N/A
0 Ratings
7.3
Catalyst, by EBM Software
73%
2 Ratings
Likelihood to Recommend
Customer Focus
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Catalyst, by EBM Software
[Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
Payroll Administrator
LEE HECHT HARRISON LLCHuman Resources, 1001-5000 employees
Pros
Customer Focus
- Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
- Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
- An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Catalyst, by EBM Software
- The GUI is easy to navigate on the iPad mini, which we use for charting.
- The options are simple so there is very little room for mistakes.
- Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform.

Verified User
Administrator in Information Technology
Mental Health Care Company, 11-50 employeesCons
Customer Focus
- Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
- Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
- There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Catalyst, by EBM Software
- The browser closes unexpectedly at times when refreshing the page and you get logged out
- The incorrect vendor is chosen by Catalyst a few times
- The Catalyst file is occasionally not placed on time in the folder
Payroll Administrator
LEE HECHT HARRISON LLCHuman Resources, 1001-5000 employees
Pricing Details
Customer Focus
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249
Starting Price
$50 # of stores and users
Customer Focus Editions & Modules
Edition
Standard | $501 |
---|---|
Ultimate | $991 |
- # of stores and users
Additional Pricing Details
—Catalyst, by EBM Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Catalyst, by EBM Software Editions & Modules
—
Additional Pricing Details
Flexible and tiered pricing structures available - monthly, 1-3-5- contracts, and moreUsability
Customer Focus
No score
No answers yet
No answers on this topic
Catalyst, by EBM Software
Catalyst, by EBM Software 8.5
Based on 2 answers
Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.

Verified User
Administrator in Information Technology
Mental Health Care Company, 11-50 employeesSupport Rating
Customer Focus
No score
No answers yet
No answers on this topic
Catalyst, by EBM Software
Catalyst, by EBM Software 7.3
Based on 2 answers
The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
Payroll Administrator
LEE HECHT HARRISON LLCHuman Resources, 1001-5000 employees
Alternatives Considered
Customer Focus
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Catalyst, by EBM Software
[Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
Payroll Administrator
LEE HECHT HARRISON LLCHuman Resources, 1001-5000 employees
Return on Investment
Customer Focus
- With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
- With the information the employee can develop more personalized relationships with the client.
- This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
analista
Consejo Federal de GobiernoFinancial Services, 201-500 employees
Catalyst, by EBM Software
- Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week.
- The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options.
- New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it.
- The integration with billing software has streamlined the billing notes and saved us money over having two separate systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 11-50 employees