Customer Focus vs. Catalyst, by EBM Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Catalyst, by EBM Software
Score 7.8 out of 10
N/A
Catalyst from EBM Software in Minneapolis is a cloud-based business performance application suite, designed to provide an environment and workflow for understanding business profitability.N/A
Pricing
Customer FocusCatalyst, by EBM Software
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusCatalyst, by EBM Software
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$249 Site setup and trainingOptional
Additional DetailsFlexible and tiered pricing structures available - monthly, 1-3-5- contracts, and more
More Pricing Information
Community Pulse
Customer FocusCatalyst, by EBM Software
Top Pros
Top Cons
Features
Customer FocusCatalyst, by EBM Software
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
Catalyst, by EBM Software
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Catalyst, by EBM Software
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
Catalyst, by EBM Software
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
Catalyst, by EBM Software
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.1
2 Ratings
12% below category average
Customizable dashboards00 Ratings7.12 Ratings
Report Formatting Templates00 Ratings7.12 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.7
2 Ratings
7% below category average
Drill-down analysis00 Ratings7.12 Ratings
Formatting capabilities00 Ratings8.02 Ratings
Report sharing and collaboration00 Ratings8.02 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
8.0
2 Ratings
2% below category average
Publish to PDF00 Ratings7.92 Ratings
Report Delivery Scheduling00 Ratings8.01 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.7
1 Ratings
1% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.01 Ratings
Location Analytics / Geographic Visualization00 Ratings7.01 Ratings
Predictive Analytics00 Ratings8.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
8.0
2 Ratings
8% below category average
Multi-User Support (named login)00 Ratings8.02 Ratings
Role-Based Security Model00 Ratings8.02 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.02 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
8.0
2 Ratings
0% above category average
Responsive Design for Web Access00 Ratings8.02 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.02 Ratings
Budgeting, Planning, and Forecasting
Comparison of Budgeting, Planning, and Forecasting features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
8.0
2 Ratings
4% below category average
Long-term financial planning00 Ratings7.01 Ratings
Financial budgeting00 Ratings8.01 Ratings
Forecasting00 Ratings8.01 Ratings
Scenario modeling00 Ratings8.01 Ratings
Management reporting00 Ratings8.92 Ratings
Consolidation and Close
Comparison of Consolidation and Close features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.2
1 Ratings
11% below category average
Financial data consolidation00 Ratings9.01 Ratings
Journal entries and reports00 Ratings8.01 Ratings
Multi-currency management00 Ratings6.01 Ratings
Intercompany Eliminations00 Ratings5.01 Ratings
Minority Ownership00 Ratings7.01 Ratings
Local and consolidated reporting00 Ratings8.01 Ratings
Financial Reporting and Compliance
Comparison of Financial Reporting and Compliance features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
8.0
1 Ratings
3% below category average
Financial Statement Reporting00 Ratings8.01 Ratings
Management Reporting00 Ratings9.01 Ratings
Excel-based Reporting00 Ratings7.01 Ratings
Automated board and financial reporting00 Ratings8.01 Ratings
Analytics and Reporting
Comparison of Analytics and Reporting features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.2
2 Ratings
11% below category average
Personalized dashboards00 Ratings7.12 Ratings
Color-coded scorecards00 Ratings6.01 Ratings
KPIs00 Ratings7.01 Ratings
Cost and profitability analysis00 Ratings8.01 Ratings
Key Performance Indicator setting00 Ratings8.01 Ratings
Benchmarking with external data00 Ratings7.01 Ratings
Integration
Comparison of Integration features of Product A and Product B
Customer Focus
-
Ratings
Catalyst, by EBM Software
7.4
2 Ratings
11% below category average
Flat file integration00 Ratings8.01 Ratings
Excel data integration00 Ratings7.12 Ratings
Direct links to 3rd-party data sources00 Ratings7.12 Ratings
Best Alternatives
Customer FocusCatalyst, by EBM Software
Small Businesses
Ecwid by Lightspeed
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Score 10.0 out of 10
IBM Planning Analytics
IBM Planning Analytics
Score 8.3 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Centage
Centage
Score 9.6 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Anaplan
Anaplan
Score 8.7 out of 10
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User Ratings
Customer FocusCatalyst, by EBM Software
Likelihood to Recommend
9.0
(1 ratings)
7.9
(2 ratings)
Usability
-
(0 ratings)
8.8
(2 ratings)
Support Rating
-
(0 ratings)
7.8
(2 ratings)
User Testimonials
Customer FocusCatalyst, by EBM Software
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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EBM Software
[Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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EBM Software
  • The GUI is easy to navigate on the iPad mini, which we use for charting.
  • The options are simple so there is very little room for mistakes.
  • Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform.
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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EBM Software
  • The browser closes unexpectedly at times when refreshing the page and you get logged out
  • The incorrect vendor is chosen by Catalyst a few times
  • The Catalyst file is occasionally not placed on time in the folder
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Usability
Customer Focus, Inc.
No answers on this topic
EBM Software
Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.
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Support Rating
Customer Focus, Inc.
No answers on this topic
EBM Software
The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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EBM Software
[Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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EBM Software
  • Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week.
  • The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options.
  • New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it.
  • The integration with billing software has streamlined the billing notes and saved us money over having two separate systems.
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ScreenShots