What users are saying about
7 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Catalyst, by EBM Software

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Catalyst, by EBM Software

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Catalyst, by EBM Software

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Catalyst, by EBM Software

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    BI Standard Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Catalyst, by EBM Software

    72%
    Catalyst, by EBM Software ranks higher in 2/2 features

    Customizable dashboards

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Ad-hoc Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    Catalyst, by EBM Software

    77%
    Catalyst, by EBM Software ranks higher in 3/3 features

    Drill-down analysis

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Report Output and Scheduling

    Customer Focus

    Feature Set Not Supported
    N/A
    7.9

    Catalyst, by EBM Software

    79%
    Catalyst, by EBM Software ranks higher in 2/2 features

    Publish to PDF

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Data Discovery and Visualization

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    Catalyst, by EBM Software

    77%
    Catalyst, by EBM Software ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Predictive Analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Access Control and Security

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Catalyst, by EBM Software

    80%
    Catalyst, by EBM Software ranks higher in 3/3 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Mobile Capabilities

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Catalyst, by EBM Software

    80%
    Catalyst, by EBM Software ranks higher in 2/2 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Budgeting, Planning, and Forecasting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Catalyst, by EBM Software

    80%
    Catalyst, by EBM Software ranks higher in 5/5 features

    Long-term financial planning

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Financial budgeting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scenario modeling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Management reporting

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Consolidation and Close

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Catalyst, by EBM Software

    72%
    Catalyst, by EBM Software ranks higher in 6/6 features

    Financial data consolidation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Journal entries and reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multi-currency management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Intercompany Eliminations

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Minority Ownership

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Local and consolidated reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Financial Reporting and Compliance

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Catalyst, by EBM Software

    80%
    Catalyst, by EBM Software ranks higher in 4/4 features

    Financial Statement Reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Management Reporting

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Excel-based Reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Automated board and financial reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Analytics and Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Catalyst, by EBM Software

    72%
    Catalyst, by EBM Software ranks higher in 6/6 features

    Personalized dashboards

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Color-coded scorecards

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    KPIs

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Cost and profitability analysis

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Key Performance Indicator setting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Benchmarking with external data

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Integration

    Customer Focus

    Feature Set Not Supported
    N/A
    7.5

    Catalyst, by EBM Software

    75%
    Catalyst, by EBM Software ranks higher in 3/3 features

    Flat file integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Excel data integration

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Direct links to 3rd-party data sources

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    7.8

    Catalyst, by EBM Software

    78%
    2 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.5

    Catalyst, by EBM Software

    85%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    7.3

    Catalyst, by EBM Software

    73%
    2 Ratings

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Marlon Seijas | TrustRadius Reviewer

    Catalyst, by EBM Software

    [Catalyst, by EBM Software] is well suited to track invoices from vendors to get them paid on time to avoid late fees. [Catalyst, by EBM Software] is less appropriate when paying vendor because that is not a function they currently have. If the system was an all in one system that could track and pay your invoices it would be an amazing software.
    Mohammed ALLY | TrustRadius Reviewer

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Marlon Seijas | TrustRadius Reviewer

    Catalyst, by EBM Software

    • The GUI is easy to navigate on the iPad mini, which we use for charting.
    • The options are simple so there is very little room for mistakes.
    • Charting is easy and the setup allows for necessary fields that must be completed so charting stays uniform.
    Anonymous | TrustRadius Reviewer

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Marlon Seijas | TrustRadius Reviewer

    Catalyst, by EBM Software

    • The browser closes unexpectedly at times when refreshing the page and you get logged out
    • The incorrect vendor is chosen by Catalyst a few times
    • The Catalyst file is occasionally not placed on time in the folder
    Mohammed ALLY | TrustRadius Reviewer

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details

    Catalyst, by EBM Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Catalyst, by EBM Software Editions & Modules

    Additional Pricing Details
    Flexible and tiered pricing structures available - monthly, 1-3-5- contracts, and more

    Usability

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Catalyst, by EBM Software

    Catalyst, by EBM Software 8.5
    Based on 2 answers
    Well.... when it works... it's good. When it doesn't it is very frustrating for our staff.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Catalyst, by EBM Software

    Catalyst, by EBM Software 7.3
    Based on 2 answers
    The support for Catalyst is great and they are usually within the 48 hour response time. There could be a little quicker upload time for invoices that are submitted. They usually show up until the next day on the system and sometimes gives us a stress on time. Overall, the support is quite good
    Mohammed ALLY | TrustRadius Reviewer

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Marlon Seijas | TrustRadius Reviewer

    Catalyst, by EBM Software

    [Catalyst, by EBM Software] is a very easy system to use and is very user friendly. It gives you different ways of researching an invoice and not just one. Catalyst also helps to allow us to research an invoice within seconds and eliminates a lengthy and confusing process. It is a great software for first time users to learn quickly and efficiently.
    Mohammed ALLY | TrustRadius Reviewer

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Marlon Seijas | TrustRadius Reviewer

    Catalyst, by EBM Software

    • Catalyst is better than pencil and paper data analysis. But the app can be very frustrating when it's not working the way it did last week.
    • The GUI is very simple. Sometimes too simple, like there is no way to go back in and edit SOAP note options.
    • New feature roll-outs are mandatory. I understand that no one would opt in to being the guinea pig, but it would be nice if you weren't the first user to try it.
    • The integration with billing software has streamlined the billing notes and saved us money over having two separate systems.
    Anonymous | TrustRadius Reviewer

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