What users are saying about
15 Ratings
This review does not include a rating.
15 Ratings
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Score 9.3 out of 100
This review does not include a rating.

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

GatorMail

No answers on this topic

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.6
GatorMail
WYSIWYG email editor
Customer.io
6.6
GatorMail
Dynamic content
Customer.io
8.6
GatorMail
Ability to test dynamic content
Customer.io
8.6
GatorMail
A/B testing
Customer.io
7.9
GatorMail
Mobile optimization
Customer.io
10.0
GatorMail
Email deliverability reporting
Customer.io
7.7
GatorMail
List management
Customer.io
10.0
GatorMail
Triggered drip sequences
Customer.io
9.5
GatorMail

Reporting & Analytics

Customer.io
5.9
GatorMail
Dashboards
Customer.io
5.4
GatorMail
Standard reports
Customer.io
5.4
GatorMail
Custom reports
Customer.io
7.0
GatorMail

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

GatorMail

No answers on this topic

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

GatorMail

No answers on this topic

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

GatorMail

No answers on this topic

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

GatorMail

No answers on this topic

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

GatorMail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Customer.io
9.0
GatorMail

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