CXMEngine by OvationCXM vs. Spiceworks Help Desk
CXMEngine by OvationCXM vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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CXMEngine | Mid-Size Companies (51-1,000 employees) | OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control. | $99 per user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
CXMEngine by OvationCXM | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | — | ||||||||||||||
More Pricing Information |
CXMEngine by OvationCXM | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CXMEngine by OvationCXM | Spiceworks Help Desk | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CXMEngine by OvationCXM | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
CXMEngine by OvationCXM | Spiceworks Help Desk | |
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Likelihood to Recommend | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Pros | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Cons | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Usability | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Support Rating | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | OvationCXM No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |