What users are saying about
12 Ratings
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Top Rated
337 Ratings
12 Ratings
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Score 8.2 out of 100

Totango

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Top Rated
337 Ratings
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Score 8 out of 100

Likelihood to Recommend

Dataiku DSS

I would recommend it because it's an amazing tool for different levels of users. From Business Analysts to Data Scientists to Managers, various employees can make use of this tool to make data-driven decisions. I'm not sure about where it would be less appropriate as I'm using it as Data Scientist and so far it pretty much caters to my need.
Devesh Singh | TrustRadius Reviewer

Totango

Some scenarios where Totango is well suited for our team are:
  1. Client segmentation for managing at scale
  2. Client Marketing - both segmented and broad announcements
  3. Client Feedback via NPS survey and in-email surveys
Some scenarios where Totango is less appropriate are:
  1. Monitoring certain types of client activity and engagement metrics - there are very few time frames options to select for engagement do not match up to our client lifecycle
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Dataiku DSS
8.7
Totango
Connect to Multiple Data Sources
Dataiku DSS
9.7
Totango
Extend Existing Data Sources
Dataiku DSS
9.4
Totango
Automatic Data Format Detection
Dataiku DSS
9.4
Totango
MDM Integration
Dataiku DSS
6.5
Totango

Data Exploration

Dataiku DSS
7.8
Totango
Visualization
Dataiku DSS
7.6
Totango
Interactive Data Analysis
Dataiku DSS
8.0
Totango

Data Preparation

Dataiku DSS
8.2
Totango
Interactive Data Cleaning and Enrichment
Dataiku DSS
9.1
Totango
Data Transformations
Dataiku DSS
8.7
Totango
Data Encryption
Dataiku DSS
7.1
Totango
Built-in Processors
Dataiku DSS
8.1
Totango

Platform Data Modeling

Dataiku DSS
7.8
Totango
Multiple Model Development Languages and Tools
Dataiku DSS
7.7
Totango
Automated Machine Learning
Dataiku DSS
7.8
Totango
Single platform for multiple model development
Dataiku DSS
7.8
Totango
Self-Service Model Delivery
Dataiku DSS
7.8
Totango

Model Deployment

Dataiku DSS
7.6
Totango
Flexible Model Publishing Options
Dataiku DSS
7.4
Totango
Security, Governance, and Cost Controls
Dataiku DSS
7.7
Totango

Security

Dataiku DSS
Totango
8.2
Role-based user permissions
Dataiku DSS
Totango
8.2

Platform & Infrastructure

Dataiku DSS
Totango
7.8
API
Dataiku DSS
Totango
7.9
Integration with Salesforce.com
Dataiku DSS
Totango
7.7
Integration with Marketo
Dataiku DSS
Totango
8.0

Customer Data Extraction / Integration

Dataiku DSS
Totango
7.0
Product usage
Dataiku DSS
Totango
7.3
Help desk / support tickets
Dataiku DSS
Totango
6.7

Customer Success Management

Dataiku DSS
Totango
7.5
NPS surveys
Dataiku DSS
Totango
7.6
Sponsor tracking
Dataiku DSS
Totango
6.1
Customer profiles
Dataiku DSS
Totango
8.1
Automated workflow
Dataiku DSS
Totango
7.5
Internal collaboration
Dataiku DSS
Totango
7.6
Customer health scoring
Dataiku DSS
Totango
7.4
Customer segmentation
Dataiku DSS
Totango
8.4

CSM Reporting & Analytics

Dataiku DSS
Totango
7.5
Customer health trends
Dataiku DSS
Totango
7.3
Engagement analytics
Dataiku DSS
Totango
7.7
Revenue forecasting
Dataiku DSS
Totango
7.2
Dashboards
Dataiku DSS
Totango
7.7

Pros

Dataiku DSS

  • Low-code platform.
  • Open source version includes most valuable modules.
  • User friendly documentation.
Anonymous | TrustRadius Reviewer

Totango

  • Totango provides us with data unavailable in other platforms. You can easily create and save relevant segments of data that allow users to get a holistic view of their portfolio.
  • I particularly like the email campaign feature. You can easily organise campaigns based on previously created segments.
  • Task creation and task management allows our team to cycle through our portfolio and be aware of changes across 300+ client portfolios.
Anonymous | TrustRadius Reviewer

Cons

Dataiku DSS

  • The visualization feature of flow still has a lot room to improve, when the flow is complex.
  • The "non-coding" template/building block for deep learning lack of many important configurable parameters.
  • Lack of the unified way to allow applying the "design pattern" on the Python codes (if we want to develop our own module or building blocks.
Anonymous | TrustRadius Reviewer

Totango

  • I do wish there were a more comprehensive onboarding process for the free version. There are a lot of resources provided, but it is hard to know where to start.
  • The system is very powerful and requires a lot of upfront investment to get started.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 8.2
Based on 6 answers
I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks
Alex Sandrea | TrustRadius Reviewer

Usability

Dataiku DSS

Dataiku DSS 10.0
Based on 1 answer
As I have described earlier, the intuitiveness of this tool makes it great as well as the variety of users that can use this tool. Also, the plugins available in their repository provide solutions to various data science problems.
Devesh Singh | TrustRadius Reviewer

Totango

Totango 8.1
Based on 95 answers
It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 9.5
Based on 4 answers
I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform
Anonymous | TrustRadius Reviewer

Performance

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 7.5
Based on 2 answers
At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.
Anonymous | TrustRadius Reviewer

Support Rating

Dataiku DSS

Dataiku DSS 9.1
Based on 3 answers
The open source user community is friendly, helpful, and responsive, at times even outdoing commercial software vendors. Documentation is also top notch, and usually resolves issues without the need for human interactions. Great product design, with a focus on user experience, also makes platform use intuitive, thus reducing the need for explicit support.
Anonymous | TrustRadius Reviewer

Totango

Totango 7.8
Based on 94 answers
I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.
Janet Price | TrustRadius Reviewer

Online Training

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 7.0
Based on 1 answer
Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry
Anonymous | TrustRadius Reviewer

Implementation Rating

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 10.0
Based on 23 answers
Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.
Sam Rutzick | TrustRadius Reviewer

Alternatives Considered

Dataiku DSS

Anaconda is mainly used by professional data scientists who have profound knowledge of Python coding, mainly used for building some new algorithm block or some optimization, then the module will be integrated into the Dataiku pipeline/workflow. While Dataiku can be used by even other kinds of users.
Anonymous | TrustRadius Reviewer

Totango

We only briefly considered Gainsight and other customer success tools, but quickly abandoned those companies because of the hefty price tag. We recognized that this was something we needed, but did not yet have the funding to be able to pay a huge amount of money for the tool. Being able to get our feet wet and adopt Totango for free initially really benefited us. We were able to test things out, learn and make sure that this was something we wanted to use long-term.
Anonymous | TrustRadius Reviewer

Scalability

Dataiku DSS

No score
No answers yet
No answers on this topic

Totango

Totango 8.5
Based on 3 answers
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham | TrustRadius Reviewer

Return on Investment

Dataiku DSS

  • So far it has had a positive impact. Multiple departments are coming to us with their business problems.
  • I can't specifically say about ROI as I'm a developer, though I have heard this solution is economical compared to other AI/ML enterprise tools.
  • By using this tool, my client has let go of software that was used earlier, and we have created a simpler framework to replace that software.
Devesh Singh | TrustRadius Reviewer

Totango

  • Reduction in cross departmental questions (eg: has this customer put in any tickets? when did we last contact customer x?) because all the info is centralized.
  • Can't say tangibly that it has helped in retention, but anecdotally we feel a much better sense of which customers are at risk because of their health, or lack of usage, etc. There are far less surprises.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dataiku DSS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dataiku DSS Editions & Modules

Edition
DiscoverContact sales team
BusinessContact sales team
EnterpriseContact sales team
    Additional Pricing Details

    Totango

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Totango Editions & Modules

    Edition
    Community Edition$0
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Dataiku DSS
      8.1
      Totango
      7.9

      Likelihood to Renew

      Dataiku DSS
      Totango
      8.2

      Usability

      Dataiku DSS
      10.0
      Totango
      8.1

      Reliability and Availability

      Dataiku DSS
      Totango
      9.5

      Performance

      Dataiku DSS
      Totango
      7.5

      Support Rating

      Dataiku DSS
      9.1
      Totango
      7.8

      Online Training

      Dataiku DSS
      Totango
      7.0

      Implementation Rating

      Dataiku DSS
      Totango
      10.0

      Scalability

      Dataiku DSS
      Totango
      8.5

      Add comparison