Datatrack Eclipse CMS4 vs. LivePerson CTI Platform (Tenfold)
Datatrack Eclipse CMS4 vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Datatrack Eclipse CMS4 | LivePerson CTI Platform (Tenfold) | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Datatrack Eclipse CMS4 | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Datatrack Eclipse CMS4 | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | 8.0 (2 ratings) | 9.0 (64 ratings) |
Datatrack Eclipse CMS4 | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Datatrack | LivePerson |
Pros | Datatrack | LivePerson |
Cons | Datatrack | LivePerson |
Alternatives Considered | Datatrack | LivePerson |
Return on Investment | Datatrack | LivePerson |
ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |