What users are saying about
3 Ratings
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Score 4.3 out of 100
31 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DDI System Inform

Unless you want to use every aspect of DDI for your company, I would not recommend their program. We have been unable to integrate their system with outside systems and even our website without having to pay for a "work around". If you do consider using other aspects of their offerings, make sure to get a trial of things like their CRM capabilities, as I have found them to be quite outdated in comparison to other programs
Anonymous | TrustRadius Reviewer

Epicor Eclipse

Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
John Heinzel | TrustRadius Reviewer

Feature Rating Comparison

Customization

DDI System Inform
1.0
Epicor Eclipse
7.2
API for custom integration
DDI System Inform
1.0
Epicor Eclipse
7.7
Plug-ins
DDI System Inform
Epicor Eclipse
6.7

Reporting & Analytics

DDI System Inform
5.0
Epicor Eclipse
6.6
Dashboards
DDI System Inform
5.0
Epicor Eclipse
6.6
Standard reports
DDI System Inform
5.0
Epicor Eclipse
6.4
Custom reports
DDI System Inform
5.0
Epicor Eclipse
6.9

Payroll Management

DDI System Inform
Epicor Eclipse
8.5
Pay calculation
DDI System Inform
Epicor Eclipse
10.0
Benefit plan administration
DDI System Inform
Epicor Eclipse
9.0
Direct deposit files
DDI System Inform
Epicor Eclipse
8.6
Salary revision and increment management
DDI System Inform
Epicor Eclipse
7.0
Reimbursement management
DDI System Inform
Epicor Eclipse
7.6

Security

DDI System Inform
Epicor Eclipse
7.7
Single sign-on capability
DDI System Inform
Epicor Eclipse
8.0
Role-based user permissions
DDI System Inform
Epicor Eclipse
7.5

General Ledger and Configurable Accounting

DDI System Inform
Epicor Eclipse
7.2
Accounts payable
DDI System Inform
Epicor Eclipse
7.0
Accounts receivable
DDI System Inform
Epicor Eclipse
6.9
Global Financial Support
DDI System Inform
Epicor Eclipse
7.1
Primary and Secondary Ledgers
DDI System Inform
Epicor Eclipse
7.2
Intercompany Accounting
DDI System Inform
Epicor Eclipse
7.2
Localizations
DDI System Inform
Epicor Eclipse
6.7
Journals and Reconciliations
DDI System Inform
Epicor Eclipse
7.3
Enterprise Accounting
DDI System Inform
Epicor Eclipse
8.2
Configurable Accounting
DDI System Inform
Epicor Eclipse
8.2
Centralized Rules Framework
DDI System Inform
Epicor Eclipse
6.8
Standardized Processes
DDI System Inform
Epicor Eclipse
6.7

Inventory Management

DDI System Inform
Epicor Eclipse
7.1
Inventory tracking
DDI System Inform
Epicor Eclipse
7.4
Automatic reordering
DDI System Inform
Epicor Eclipse
6.7
Location management
DDI System Inform
Epicor Eclipse
7.6
Manufacturing module
DDI System Inform
Epicor Eclipse
6.7

Order Management

DDI System Inform
Epicor Eclipse
7.4
Pricing
DDI System Inform
Epicor Eclipse
7.3
Order entry
DDI System Inform
Epicor Eclipse
7.7
Credit card processing
DDI System Inform
Epicor Eclipse
8.0
Cost of goods sold
DDI System Inform
Epicor Eclipse
7.8
Order Orchestration
DDI System Inform
Epicor Eclipse
7.4
End-to-end order visibility
DDI System Inform
Epicor Eclipse
7.1
Order exception Resolution
DDI System Inform
Epicor Eclipse
6.6

Subledger and Financial Process

DDI System Inform
Epicor Eclipse
7.2
Automated Invoice Processing
DDI System Inform
Epicor Eclipse
7.5
Shared Services Payments
DDI System Inform
Epicor Eclipse
7.7
Billings Management
DDI System Inform
Epicor Eclipse
6.9
Customer Receipt Applications
DDI System Inform
Epicor Eclipse
6.8
Customer Collections
DDI System Inform
Epicor Eclipse
7.6
Revenue Recognition
DDI System Inform
Epicor Eclipse
7.8
Cash Management
DDI System Inform
Epicor Eclipse
7.4
Asset Management
DDI System Inform
Epicor Eclipse
7.5
Travel & Expense Management
DDI System Inform
Epicor Eclipse
7.3
Budgetary Control & Encumbrance Accounting
DDI System Inform
Epicor Eclipse
6.1
Period Close
DDI System Inform
Epicor Eclipse
7.5
Transactions Tax
DDI System Inform
Epicor Eclipse
7.4
Subledger Reconciliations
DDI System Inform
Epicor Eclipse
7.3
3rd Party Accounting Systems
DDI System Inform
Epicor Eclipse
6.0

Project Financial Management

DDI System Inform
Epicor Eclipse
5.7
Budgeting and Forecasting
DDI System Inform
Epicor Eclipse
6.8
Project Costing
DDI System Inform
Epicor Eclipse
7.2
Cost Capture
DDI System Inform
Epicor Eclipse
6.2
Capital Project Management
DDI System Inform
Epicor Eclipse
6.0
Customer Invoicing
DDI System Inform
Epicor Eclipse
7.4
Customer Contract Compliance
DDI System Inform
Epicor Eclipse
7.6
Project Revenue Recognition
DDI System Inform
Epicor Eclipse
7.0
Project Financial Performance Analysis
DDI System Inform
Epicor Eclipse
4.6
Project Financials Dashboard
DDI System Inform
Epicor Eclipse
3.6
Real-time Financial Reporting
DDI System Inform
Epicor Eclipse
5.8
Embedded Business Intelligence
DDI System Inform
Epicor Eclipse
2.7
Project Planning Collaboration
DDI System Inform
Epicor Eclipse
3.3

Project Execution Management

DDI System Inform
Epicor Eclipse
6.4
Project Planning and Scheduling
DDI System Inform
Epicor Eclipse
6.7
Project Manager Dashboard
DDI System Inform
Epicor Eclipse
6.8
Resource Manager Dashboard
DDI System Inform
Epicor Eclipse
6.8
Task Insight for Project Managers
DDI System Inform
Epicor Eclipse
5.7
Project Manager Mobile Functionality
DDI System Inform
Epicor Eclipse
6.4
Team Member Task Collaboration
DDI System Inform
Epicor Eclipse
6.4
Team Member Mobile Functionality
DDI System Inform
Epicor Eclipse
6.4
Real-Time Project Reporting
DDI System Inform
Epicor Eclipse
7.3
Product Lifecycle Management
DDI System Inform
Epicor Eclipse
5.1

Grants Management

DDI System Inform
Epicor Eclipse
8.0
Award Lifecycle Management
DDI System Inform
Epicor Eclipse
8.0
Spending Control
DDI System Inform
Epicor Eclipse
7.9
Indirect Cost Management
DDI System Inform
Epicor Eclipse
7.9
Billing
DDI System Inform
Epicor Eclipse
8.2

Procurement

DDI System Inform
Epicor Eclipse
6.1
Sourcing Team Collaboration
DDI System Inform
Epicor Eclipse
6.1
Sourcing Analysis
DDI System Inform
Epicor Eclipse
5.0
Bids Analyzed and Compared
DDI System Inform
Epicor Eclipse
5.1
Catalog Shopping E-Commerce for Employees
DDI System Inform
Epicor Eclipse
5.3
Contract Authoring
DDI System Inform
Epicor Eclipse
6.8
Contract Compliance Management
DDI System Inform
Epicor Eclipse
7.3
Contract History
DDI System Inform
Epicor Eclipse
6.8
Contract Renewal Automation
DDI System Inform
Epicor Eclipse
5.5
Contract Repository
DDI System Inform
Epicor Eclipse
4.8
Contract Standardization and Enforcement
DDI System Inform
Epicor Eclipse
5.1
Electronic Signatures
DDI System Inform
Epicor Eclipse
7.2
Invoice Automated Matching
DDI System Inform
Epicor Eclipse
6.5
Purchasing Risk and Compliance Management
DDI System Inform
Epicor Eclipse
6.1
Requisitions-to-Purchase Orders Integrated
DDI System Inform
Epicor Eclipse
6.9
Spend Compliance Management
DDI System Inform
Epicor Eclipse
6.4
Supplier Assessment
DDI System Inform
Epicor Eclipse
5.4
Supplier Communication and Collaboration
DDI System Inform
Epicor Eclipse
6.8
Supplier Management
DDI System Inform
Epicor Eclipse
6.8
Supplier Portal
DDI System Inform
Epicor Eclipse
6.4

Risk Management

DDI System Inform
Epicor Eclipse
4.5
Risk Repository
DDI System Inform
Epicor Eclipse
2.7
Control Management
DDI System Inform
Epicor Eclipse
6.2
Control Mapping
DDI System Inform
Epicor Eclipse
3.6
Control Efficiency Assessments
DDI System Inform
Epicor Eclipse
4.5
Automated Control Assessments
DDI System Inform
Epicor Eclipse
5.5
Assessment Capture
DDI System Inform
Epicor Eclipse
5.5
Issue Detection
DDI System Inform
Epicor Eclipse
4.1
Automatic Notification
DDI System Inform
Epicor Eclipse
4.5
Remediation and Certification
DDI System Inform
Epicor Eclipse
3.8

Logistics

DDI System Inform
Epicor Eclipse
4.9
Transportation Planning and Optimization
DDI System Inform
Epicor Eclipse
4.3
Transportation Sourcing Management
DDI System Inform
Epicor Eclipse
4.9
Transportation Process Integration
DDI System Inform
Epicor Eclipse
4.8
Transportation Execution Management
DDI System Inform
Epicor Eclipse
4.2
Freight Payment Automation
DDI System Inform
Epicor Eclipse
5.5
Trade Management
DDI System Inform
Epicor Eclipse
4.1
Trade Regulatory Compliance Management
DDI System Inform
Epicor Eclipse
6.4
Customs Document Collaboration
DDI System Inform
Epicor Eclipse
1.0
Fulfillment Management
DDI System Inform
Epicor Eclipse
6.3
Inventory Visibility
DDI System Inform
Epicor Eclipse
6.2
Warehouse Workforce Management
DDI System Inform
Epicor Eclipse
6.3

Manufacturing

DDI System Inform
Epicor Eclipse
5.0
Production Process Design
DDI System Inform
Epicor Eclipse
4.5
Supply Chain Business Flows
DDI System Inform
Epicor Eclipse
4.1
Production Management
DDI System Inform
Epicor Eclipse
5.7
Contracted Manufacturing Management
DDI System Inform
Epicor Eclipse
4.1
Configuration Management
DDI System Inform
Epicor Eclipse
6.4
Work Definition
DDI System Inform
Epicor Eclipse
4.8
Work Execution
DDI System Inform
Epicor Eclipse
5.4
Advanced Fulfillment
DDI System Inform
Epicor Eclipse
5.1
Manufacturing Costs
DDI System Inform
Epicor Eclipse
4.8

Supply Chain

DDI System Inform
Epicor Eclipse
5.7
Forecasting
DDI System Inform
Epicor Eclipse
6.2
Inventory Planning
DDI System Inform
Epicor Eclipse
6.6
Multi-tier Supply Chain Planning
DDI System Inform
Epicor Eclipse
4.3
Performance Monitoring
DDI System Inform
Epicor Eclipse
5.6

Product Lifecycle Management

DDI System Inform
Epicor Eclipse
6.2
Ideation Management
DDI System Inform
Epicor Eclipse
6.5
Requirements Management
DDI System Inform
Epicor Eclipse
6.1
Proposal Management
DDI System Inform
Epicor Eclipse
5.9
Innovation Portfolio Management
DDI System Inform
Epicor Eclipse
5.8
Product Master Data Management
DDI System Inform
Epicor Eclipse
6.4
Vendor Portal
DDI System Inform
Epicor Eclipse
6.2
Project Portfolio Management
DDI System Inform
Epicor Eclipse
6.4

Pros

DDI System Inform

  • Calendar for the entire company to view
  • Customer search by account number
  • Sales order entry
Anonymous | TrustRadius Reviewer

Epicor Eclipse

  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
Bob McFarland | TrustRadius Reviewer

Cons

DDI System Inform

  • Integration with other programs
  • CRM program
Anonymous | TrustRadius Reviewer

Epicor Eclipse

  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
Erik Hall | TrustRadius Reviewer

Likelihood to Renew

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 4.4
Based on 3 answers
I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.
Gabriel Llull | TrustRadius Reviewer

Usability

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 7.3
Based on 1 answer
This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
Erik Hall | TrustRadius Reviewer

Reliability and Availability

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 2 answers
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
Erik Hall | TrustRadius Reviewer

Performance

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 2 answers
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
Erik Hall | TrustRadius Reviewer

Support Rating

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 5.5
Based on 2 answers
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
Erik Hall | TrustRadius Reviewer

In-Person Training

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 9.1
Based on 1 answer
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
Erik Hall | TrustRadius Reviewer

Online Training

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 8.2
Based on 1 answer
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
Erik Hall | TrustRadius Reviewer

Implementation Rating

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 4.5
Based on 2 answers
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
Erik Hall | TrustRadius Reviewer

Alternatives Considered

DDI System Inform

My company had already been using DDI when I began working here a couple years ago
Anonymous | TrustRadius Reviewer

Epicor Eclipse

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
Anonymous | TrustRadius Reviewer

Scalability

DDI System Inform

No score
No answers yet
No answers on this topic

Epicor Eclipse

Epicor Eclipse 4.5
Based on 1 answer
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
Erik Hall | TrustRadius Reviewer

Return on Investment

DDI System Inform

  • Not sure, management would know.
Anonymous | TrustRadius Reviewer

Epicor Eclipse

  • One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
  • Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
  • With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.
Glen Ritter | TrustRadius Reviewer

Pricing Details

DDI System Inform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Epicor Eclipse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DDI System Inform
3.0
Epicor Eclipse
5.4

Likelihood to Renew

DDI System Inform
Epicor Eclipse
4.4

Usability

DDI System Inform
Epicor Eclipse
7.3

Reliability and Availability

DDI System Inform
Epicor Eclipse
9.1

Performance

DDI System Inform
Epicor Eclipse
9.1

Support Rating

DDI System Inform
Epicor Eclipse
5.5

In-Person Training

DDI System Inform
Epicor Eclipse
9.1

Online Training

DDI System Inform
Epicor Eclipse
8.2

Implementation Rating

DDI System Inform
Epicor Eclipse
4.5

Scalability

DDI System Inform
Epicor Eclipse
4.5

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