Likelihood to Recommend I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
Read full review InterSystems HealthShare is an extremely powerful platform for which we have not found a need it cannot meet. Granted, some particular complex solutions may require a bit more 'engineering' level talent than some healthcare organizations staff in their traditional 'interface departments'. Organizations that make the investment in InterSystems AND their staff through training and empowerment of bettering their career will rapidly reap the rewards of a robust integration foundation with support for rapidly increasing the organization's ability to action their data using analytics, natural language processing, machine learning and business process orchestration. Through HealthShare, I have been able to harvest key business and clinical metrics rapidly from plain text blobs into discrete data elements, empowering our analytic users, reducing manual data entry and bettering the lives of our most important customer - the patient.
Read full review Pros Provides a list of hospitals, health systems, medical groups, and practices Helps show what locations are under certain systems or groups Gives insight into specialties and employee counts Read full review A wealth of specific integration adaptors provided with the product, allowing for rapid low-code integrations for a myriad of use-cases. Most InterSystems provided functionality delivered with the product can be review and extended to allow for rapid development of custom solutions for adaptors and tools not met out-of-the-box. Continual timely releases ensure organizations can keep up to date with the rapidly changing healthcare integration space, while trusting that upgrades do not mean months of testing and validation. Most major upgrades can be completed within a few weeks of simple unit testing. Read full review Cons Outdated UI and lacks integration with popular software Account Management team is unempowered to solve problems or come up with creative solutions. Slow response time. I waited 3 weeks for a response from their team on a question. Database lack key contacts especially Director level and above. Poor tool for sales team. Poor customer service. I constantly felt like I was chasing them for a meeting or on questions. Read full review Improvements to built in REST, SOAP and FHIR adapters to allow for low-code solutions against modern integration web service APIs. Terminology engine improvements to provide auto-mapping against the plethora of terminology datasets required by FHIR and US CDI standards. Tighter integration with Git/GitHub and similar platforms to enable Continuous Integration and Development models out of the box not only for general developers but healthcare integrators. Read full review Usability It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
Read full review Support Rating Account Managers and team often do not respond for weeks at a time.
Read full review Alternatives Considered I use both. Definitive Healthcare is better when you need specific hospital and clinic names.
ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Read full review InterSystems HealthShare is not your standard integration platform. While the Health Connect product could be construed as an 'interface engine', it is so much more. The capabilities to extend the engine using low code and visual business process modeling ensures a wealth of use cases not covered by a traditional interface engine. Furthermore, while not a direct competitor of
Epic (
Epic is in fact an InterSystems customer themselves), we are far more comfortable relying on the robustness of the HealthShare platform for complex integrations, data modeling and data normalization using HealthShare than just Bridges and Interconnect alone.
Read full review Return on Investment In my experience, We've experienced no value from the data In my opinion, we've paid for no value So the RoI is negative Read full review Simple integration development time has been reduced from weeks to days. Complex integration development time has been reduced from months to weeks. On-call Support after-hours for the integration team has been nearly non-existent since the move to InterSystems, increasing employee retention and satisfaction as InterSystems 'just works'. Less need to purchase other products to implement complex integrations through web service APIs and SQL ETL processes - it can all be done with InterSystems. Read full review ScreenShots