DeskRoll Remote Desktop vs. Freshdesk
DeskRoll Remote Desktop vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Offerings |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | Freshdesk | |
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Remote Administration |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | Freshdesk | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | Freshdesk | |
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Likelihood to Recommend | 7.0 (2 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
DeskRoll Remote Desktop | Freshdesk | |
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Likelihood to Recommend | Tomsk Inc. | Freshworks Inc |
Pros | Tomsk Inc. | Freshworks Inc |
Cons | Tomsk Inc. | Freshworks Inc |
Likelihood to Renew | Tomsk Inc. No answers on this topic | Freshworks Inc |
Usability | Tomsk Inc. No answers on this topic | Freshworks Inc |
Reliability and Availability | Tomsk Inc. No answers on this topic | Freshworks Inc |
Performance | Tomsk Inc. No answers on this topic | Freshworks Inc |
Support Rating | Tomsk Inc. No answers on this topic | Freshworks Inc |
In-Person Training | Tomsk Inc. No answers on this topic | Freshworks Inc |
Online Training | Tomsk Inc. No answers on this topic | Freshworks Inc |
Implementation Rating | Tomsk Inc. No answers on this topic | Freshworks Inc |
Alternatives Considered | Tomsk Inc. | Freshworks Inc |
Contract Terms and Pricing Model | Tomsk Inc. No answers on this topic | Freshworks Inc |
Scalability | Tomsk Inc. No answers on this topic | Freshworks Inc |
Return on Investment | Tomsk Inc. | Freshworks Inc |
ScreenShots | DeskRoll Remote Desktop Screenshots |