What users are saying about
2 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

Spoke

Spoke is well suited to ingesting the myriad questions and requests I get throughout my workday. If I receive requests directly, they make it easy to change those requests into tickets, which helps my team track and demonstrate the work that we do. Spoke is also great for auto-answering common issues and questions. It only takes three of the same general question for it to start recognizing and offering the answer from our KB. Spoke has also been a great partner in helping our team be more efficient and more effective, something we never got with our old provider. I can’t emphasize enough that Spoke is NOT for external-facing helpdesks. It’s just not. It works best for teams that are supporting their own colleagues. I would also say that, at the moment, it doesn’t scale well past a few hundred users. They’re implementing features this year that will be more helpful for that sort of thing. But it does work great for remote support!
Rose Layton | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
Spoke
Screen sharing
DeskRoll Remote Desktop
9.0
Spoke
File transfer
DeskRoll Remote Desktop
8.0
Spoke
Instant message
DeskRoll Remote Desktop
7.0
Spoke
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Spoke
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
Spoke
Multi-platform remote control
DeskRoll Remote Desktop
8.0
Spoke

Incident and problem management

DeskRoll Remote Desktop
Spoke
8.5
Organize and prioritize service tickets
DeskRoll Remote Desktop
Spoke
7.2
Expert directory
DeskRoll Remote Desktop
Spoke
8.4
Service restoration
DeskRoll Remote Desktop
Spoke
10.0
Self-service tools
DeskRoll Remote Desktop
Spoke
8.9
Subscription-based notifications
DeskRoll Remote Desktop
Spoke
8.6
ITSM collaboration and documentation
DeskRoll Remote Desktop
Spoke
8.3
ITSM reports and dashboards
DeskRoll Remote Desktop
Spoke
8.0

ITSM asset management

DeskRoll Remote Desktop
Spoke
9.0
Configuration mangement
DeskRoll Remote Desktop
Spoke
9.0
Policy and contract enforcement
DeskRoll Remote Desktop
Spoke
9.0

Change management

DeskRoll Remote Desktop
Spoke
8.4
Change requests repository
DeskRoll Remote Desktop
Spoke
8.9
Change calendar
DeskRoll Remote Desktop
Spoke
8.4
Service-level management
DeskRoll Remote Desktop
Spoke
8.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Spoke

  • Routes questions to the right team or person via Slack, email or text
  • Obtain status updates on current job requests
  • Allows IT to follow up more efficiently on the job requests from employees
Anonymous | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

Spoke

  • Newer company, a lot of features on the road map that aren't yet available.
  • A few bugs with the Slack integration.
  • Filtering/searching tickets is not intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Spoke

Spoke 8.0
Based on 1 answer
Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide
Anonymous | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Spoke

Spoke is just... easier. Easier to set up and easier to use, for both admins and users. We already have asset management and didn’t necessarily need our ticketing system to be directly connected to it. We wanted a product that was friendly to use, not crazy expensive, and didn’t require us to purchase an implementation package and/or a multi-day training package to roll-out. It’s not rocket science!
Rose Layton | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

Spoke

  • Spoke has been very cost efficient, more than paying for itself in gained productivity hours.
Kristen Houston | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Spoke

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spoke Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
Spoke
8.9

Support Rating

DeskRoll Remote Desktop
Spoke
8.0

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