Detrack vs. GFI Systems

As a trainer for the use of the software, it was surprisingly easy to explain to the final users how the software works, and being able to do that shorted the time for the theory training and left more room for the practical training, as for the actual use of the software it's very well suited to do what is meant to do, tracking is easy, implementation is fast, honestly teaching it was a breeze.

Incentivized

When our client wants to host email onsite, not in the cloud, our go-to is GFI Systems MailEssentials. You can set up allowed or blocked emails based on many parameters. The quarantine feature is easy to manage. Sometimes it "catches" too many emails. Easy to fix, though! GFI Systems LanGuard is so comprehensive that initial scans take forever to run! But it is so comprehensive that it catches *everything*! Not just viruses, and lack of updates--it catches things in the endpoint's registry. And provides the full information on the endpoint in order to identify and fix it. Thanks, guys for great products!

Incentivized

• Easy implementation
• Excellent tracking
• Variety of payment methods
• Friendly interface

Incentivized

• Security is their main focus and they do an excellent job providing users the ability to use all tools in one product.
• Their reports are very detailed and have the option to auto email key people with executive reports to keep track of vulnerabilities and patch status.
• Keeping costs low, no other company could offer as much as they do for everything they offer.

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• GFI Systems MailEssentials would be nice to have the possibility to block emails from overseas. Make that customizable, too!
• Have a "lite" version of GFI Systems LanGuard so we can do a quick check, if we would like to
• How about a special "partner" phone number for support? One where a partner can access support more quickly?

Incentivized

The Support zteam for GFI was with us all the way through, and I believe that they had the best support team of all the products that we use and/or tested.

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

GFI Systems MailEssentials is easier to use and much less expensive.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• GFI Systems does save us a lot of time and makes it very convenient to manage clients. Remote access usually works well.
• For our business GFI Systems is a bit expensive. The total cost is like hiring a full time employee.
• It would be nice if the backup function was more robust and better thought out. Until then, we are seeking another service for our client's backup needs.

Incentivized