What users are saying about
9 Ratings
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Score 8.6 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Dialpad Contact Center

From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Justin Giffin | TrustRadius Reviewer

Noble Systems

Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement. For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated. For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.
Bruce Hale | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Dialpad Contact Center
7.8
Noble Systems
9.0
Agent dashboard
Dialpad Contact Center
6.5
Noble Systems
9.1
Validate callers
Dialpad Contact Center
8.5
Noble Systems
9.1
Outbound response
Dialpad Contact Center
8.5
Noble Systems
8.2
Call forwarding
Dialpad Contact Center
6.0
Noble Systems
9.1
Click-to-call (CTC)
Dialpad Contact Center
10.0
Noble Systems
9.1
Warm transfer
Dialpad Contact Center
8.0
Noble Systems
9.1
Predictive dialing
Dialpad Contact Center
8.0
Noble Systems
9.1
Interactive voice response
Dialpad Contact Center
10.0
Noble Systems
9.1
Call scripts
Dialpad Contact Center
10.0
Noble Systems
9.1
Call tracking
Dialpad Contact Center
4.0
Noble Systems
9.1
CRM software integration
Dialpad Contact Center
6.0
Noble Systems
9.1
REST APIs
Dialpad Contact Center
Noble Systems
9.1
Multichannel integration
Dialpad Contact Center
Noble Systems
9.1

Workforce Optimization (WFO)

Dialpad Contact Center
9.5
Noble Systems
9.1
Inbound call routing
Dialpad Contact Center
8.0
Noble Systems
9.1
Recording
Dialpad Contact Center
9.5
Noble Systems
9.1
Call analytics
Dialpad Contact Center
10.0
Noble Systems
9.1
Historical reporting
Dialpad Contact Center
10.0
Noble Systems
9.1
Live reporting
Dialpad Contact Center
10.0
Noble Systems
9.1
Omnichannel inbound routing
Dialpad Contact Center
Noble Systems
9.1
Quality management
Dialpad Contact Center
Noble Systems
9.1
Customer surveys
Dialpad Contact Center
Noble Systems
9.1
Customer interaction analytics
Dialpad Contact Center
Noble Systems
9.1

Pros

Dialpad Contact Center

  • Dialpad lets you know when you have missed calls.
  • I love the fact that you can text the patients.
Anonymous | TrustRadius Reviewer

Noble Systems

  • Local control: the Noble Maestro platform, once you learn it, enables you to control your call center right from your desk. You can add, delete, and skill users, you can build all of your IVR flows and change them as necessary (like for holiday closures, etc)
  • User interface design: I built the pop-up windows for each queue, and was able to design them to contain quick reference information for how to handle calls, and build an order number capture module from the IVR to the agent. In other words, I could prompt the customer to punch in their order number, then display it to the agent.
  • Technical support - their support group was easy to reach and easy to work with.
Daniel Dehner | TrustRadius Reviewer

Cons

Dialpad Contact Center

  • [I feel] it could use a better dashboard for call tracking for users
  • Statistics for end users, not just supervisors, so that users know how they are doing
  • Salesforce integration is great, but it would be nice to be able to connect to actual records, not just contacts
Justin Giffin | TrustRadius Reviewer

Noble Systems

  • Selfishly, I would love for Noble to provide their own instance of gateways for SMS and Email. This is one area where additional vendors are required, to serve as the gateway to launch texts and emails. This opens opportunities for breaks that require additional resources to trace the root of the issue.
  • Some of Noble product offerings require extensive start-to-finish resources. While there is not much room for improvement, end-user should know some products require much more upfront work than others. Prerequisite courses and questionnaires are almost always required, along with on-site training. It should be made very clear, Noble has these requirements to absolutely ensure end-user are proficient in taking full advantage of the product, once released to Support.
  • Post-Upgrade testing is time-consuming, especially if the number of products utilized is extensive. While Noble deploys most all upgrades to a DEV environment and engages multiple resources when deploying to PROD, ensuring all products don't resort to "Default" isn't 100%. End-User is required to complete significant testing, too, but there are opportunities for misses, that may result in production impact. Upgrades, with testing, could take 4-6 hours.
Bruce Hale | TrustRadius Reviewer

Support Rating

Dialpad Contact Center

No score
No answers yet
No answers on this topic

Noble Systems

Noble Systems 9.1
Based on 1 answer
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
Bruce Hale | TrustRadius Reviewer

Alternatives Considered

Dialpad Contact Center

8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Justin Giffin | TrustRadius Reviewer

Noble Systems

Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
Daniel Dehner | TrustRadius Reviewer

Return on Investment

Dialpad Contact Center

  • I enjoy using this app for being able to contact my patients.
Anonymous | TrustRadius Reviewer

Noble Systems

  • Positive: it gave us a cloud-based call center with recorded calls and a QA platform, which was a great step up from what we had
  • Positive: it allowed for flexibility when we needed to expand to an outsourced location for the holidays.
  • Negative: the pricing equation was difficult to understand, and the sales rep, although knowledgeable, was not very transparent and we had several surprises in pricing after signing our agreement. There was a point right after signing the contract with them that the CFO and I sought to back out due to this.
  • Negative: the call center did not run smoothly. I spent approximately 20% of my time for almost 2 years troubleshooting problems with the system and managing fixes. There was always somebody in the call center with a "noble issue".
Daniel Dehner | TrustRadius Reviewer

Pricing Details

Dialpad Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Noble Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad Contact Center
9.5
Noble Systems
9.1

Support Rating

Dialpad Contact Center
Noble Systems
9.1

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