What users are saying about
2 Ratings
9 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Docuware Cloud

We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.
Anonymous | TrustRadius Reviewer

FileInvite

File invite is specifically well suited for anyone that needs to collect certain documents from their customers. I'd say loan officers specifically. However, ideally, the templates would allow for a robust list of every potential document scenario, whereby the user would just go through and mark a check next to those documents required, rather than loading the invite with every available selection and then going through to delete those that are not necessary. This is slightly more time consuming and allows for more room for error.
Anonymous | TrustRadius Reviewer

Pros

Docuware Cloud

  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
Anonymous | TrustRadius Reviewer

FileInvite

  • Templates for similar use cases.
  • Customer notifications via email and text.
  • Ease of access to the request list by the recipient.
Anonymous | TrustRadius Reviewer

Cons

Docuware Cloud

  • Integration with corporate domains. Administration is complex.
  • Some features require a separate download.
Anonymous | TrustRadius Reviewer

FileInvite

  • I am hopeful to see more customization in the templates, such as the ability to check to include rather than delete to exclude certain items on a per-client basis.
  • The system allows text reminders and email reminders. There is a cost to the text reminders, but no way to send ongoing email reminders without texts if texts are enabled.
  • I'd like to see a way to send test invitations while fine-tuning a variety of invite types. Currently, I believe any invite goes against the # permitted for the fee paid.
Anonymous | TrustRadius Reviewer

Usability

Docuware Cloud

Docuware Cloud 7.0
Based on 1 answer
Fairly intuitive for average users.
Anonymous | TrustRadius Reviewer

FileInvite

FileInvite 10.0
Based on 1 answer
Aside from a few minor recommendations, the solution is well thought through and very easy to set up. As a matter of fact, the onboarding support by the team was fantastic, and the ongoing availability to help while we were/are learning the platform has been extremely friendly and reliable.
Anonymous | TrustRadius Reviewer

Performance

Docuware Cloud

No score
No answers yet
No answers on this topic

FileInvite

FileInvite 10.0
Based on 1 answer
It has been pretty smooth so far. There was an issue earlier this week that resulted in corrupted invites whereby the unique secure link failed, but I was able to resubmit the invitations quite simply, and they've assured me the issue was unusual and I won't be alarmed unless it happens again sometime soon.
Anonymous | TrustRadius Reviewer

Support Rating

Docuware Cloud

Docuware Cloud 9.0
Based on 2 answers
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
Anonymous | TrustRadius Reviewer

FileInvite

No score
No answers yet
No answers on this topic

Alternatives Considered

Docuware Cloud

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
Anonymous | TrustRadius Reviewer

FileInvite

There were at least two other solutions that I looked into. Of my list of needs, however, file invite had the majority of them covered, and I know that at least one other solution that I reviewed was significantly more expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

Docuware Cloud

  • Time Saver
  • Streamlines data processing
Anonymous | TrustRadius Reviewer

FileInvite

  • It's a little too soon to tell, but we envision this solution will pay for itself.
  • We also see this solution as an improvement to the customer experience.
Anonymous | TrustRadius Reviewer

Screenshots

Docuware Cloud

Pricing Details

Docuware Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

FileInvite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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