What users are saying about
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

DPS Outlook Office

DPS Outlook Office is suitable for a business environment and would be best used by businesses without remote employees. For remote-based businesses, it would be better to look into a Google-powered office scenario.
Anonymous | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

DPS Outlook Office
Rakuten Viber
8.1
Hosted PBX
DPS Outlook Office
Rakuten Viber
7.3
Multi-level Interactive Voice Response (IVR)
DPS Outlook Office
Rakuten Viber
8.3
User templates
DPS Outlook Office
Rakuten Viber
8.6
Call reports
DPS Outlook Office
Rakuten Viber
7.9
Directory of employee names
DPS Outlook Office
Rakuten Viber
8.3

Call Management

DPS Outlook Office
Rakuten Viber
6.4
Answering rules
DPS Outlook Office
Rakuten Viber
6.8
Call recording
DPS Outlook Office
Rakuten Viber
6.7
Call park
DPS Outlook Office
Rakuten Viber
5.5
Call screening
DPS Outlook Office
Rakuten Viber
4.8
Message alerts
DPS Outlook Office
Rakuten Viber
8.1

VoIP system collaboration

DPS Outlook Office
Rakuten Viber
7.9
Video conferencing
DPS Outlook Office
Rakuten Viber
8.1
Audio conferencing
DPS Outlook Office
Rakuten Viber
8.1
Video screen sharing
DPS Outlook Office
Rakuten Viber
7.5
Instant messaging
DPS Outlook Office
Rakuten Viber
7.9

Mobile apps

DPS Outlook Office
Rakuten Viber
8.3
Mobile app for iOS
DPS Outlook Office
Rakuten Viber
8.3
Mobile app for Android
DPS Outlook Office
Rakuten Viber
8.3

Pros

DPS Outlook Office

  • Having everything centrally located is very convenient.
  • I really like how I can deal with accounting and billing within the program.
Omar Israel Sánchez Monroy | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

DPS Outlook Office

  • Archaic structure and look (unless using web-based).
  • Not as user-friendly or intuitive as other options.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Support Rating

DPS Outlook Office

DPS Outlook Office 3.0
Based on 1 answer
No answer on this topic is available.

Rakuten Viber

Rakuten Viber 6.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Alternatives Considered

DPS Outlook Office

Clio provides a web-based practice management, time and billing, and client collaboration platform for small to mid-sized law firms.
Omar Israel Sánchez Monroy | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

DPS Outlook Office

  • Limits interaction between teammates when in a remote setting.
  • Allows for easy appointment setting with Skype integration.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

DPS Outlook Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DPS Outlook Office
6.5
Rakuten Viber
7.6

Support Rating

DPS Outlook Office
3.0
Rakuten Viber
6.8

Add comparison