Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor,…
I like the visitor engagement with the website, and I can see the engagement is increasing day by day. Previously, it was a major issue, and we struggled a lot to improve it, but Drift did it very flawlessly.
Drift is the only tool like this that I have personally worked with. I brought it over from one organization to my current one. Has continued to meet my needs. The two tools above are ones that have been presented to me but haven't swayed me away from Drift
Drift is a cheaper option than other products reviewed. We liked their chat box integration feature on our website which ultimately led to our decision of purchasing license from Drift. Their onboarding team was also solid and were willing to put in training time to ensure our …
Drift allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us.
It is an efficient platform that is giving advanced services. [Reaching out] to new guests has been made effective by utilizing this platform. The support staff is working precisely and always available for any queries. It provides a complete solution in real-time so users have …
Drift ranks way up there when compared with its peers. The reasons for choosing Drift are
Great Product--It all starts with a great product. AI-based playbooks, specific targeting, detailed analytics, intuitive bot play, and user-friendly interface make it a no-brainer to select …
I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar …
Intercom was wonderfully built for our support team, and it does exactly what they need it to do there, but Drift is built for SDRs and marketing. We found it difficult to qualify inbound chat traffic with Intercom. Our SDRs ended up spending a lot of time talking to the wrong …
There are a ton of other chat tools on the market, but the cool thing about Drift is really being able to design the playbook so you filter out and re-route conversations that aren't relevant. The playbooks get the right message out at the most relevant time to appropriately …
Senior Director - Global Marketing Operations and Technology
Chose Drift
Drift made chat cool again. Drift was able to market themselves in a different way, that wasn't just an ordinary chat. The ability to craft your journeys up front that allows you to be prescriptive in how to handle your inquiries was a real positive. When evaluating their …
We made the switch from Intercom due to a previous relationship with Drift as they became a company. Intercom was great at managing conversation. Drift was great at Automating conversation and getting rid of noise we didn't need. I know Intercom now has these features, but they …
So far we have tried multiple other options like Intercom or Tawk.to but for some reason they all fell short when compared Drift. Tawk didn't offer the same freedom of customization and their UX was a bit overwhelming, while Intercom was targeted at a very different user base …
I started with our Marketo rep in the evaluation process. I had quick searches for alternatives but Drift stood out as a preferred Markto partner, ABM capabilities, and Outreach integration.
Drift is the best tool in the chatbot market. If you are going to get rid of forms and switch to chatbots, or at least hybrid the two, then you need to go with Drift. They integrate better, build better, and are so far ahead of their competitors in terms of functionality.
We looked at several products however we felt that the way Drift integrated with our calendars and the look and feel of the product was in line with what we were looking for. We also have enjoyed the team at Drift and how they've been able to answer some of our tougher …
We used both Drift and ToutApp for enrolling sales prospects into email campaign cadences. Drift is great for enrolling them one by one and being flexible with personal notes. ToutApp was better for mass imports and mass campaigns. It's hard to enroll more than 10 emails into …