Dropbox vs. SpiderOak

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox
Score 8.0 out of 10
N/A
Dropbox is a service for file syncing and sharing, or for cloud storage.
$11.99
per month
SpiderOak
Score 8.5 out of 10
N/A
SpiderOak is a file sync and cloud storage / backup solution, emphasizing privacy.N/A
Pricing
DropboxSpiderOak
Editions & Modules
Plus
$11.99
per month
Family
$19.99
per month
Basic
Free
No answers on this topic
Offerings
Pricing Offerings
DropboxSpiderOak
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DropboxSpiderOak
Considered Both Products
Dropbox
Chose Dropbox
Compared to all the file-sharing services I've used, Dropbox is the most reliable and easiest to use. They've also done a nice job of adding features/functionality over the years.

Actually, one thing I've yet to mention: Dropbox has done a great job of compatibility with …
SpiderOak

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
DropboxSpiderOak
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Dropbox
7.1
113 Ratings
14% below category average
SpiderOak
8.9
1 Ratings
8% above category average
Versioning6.997 Ratings10.01 Ratings
Video files6.9105 Ratings9.01 Ratings
Audio files7.2101 Ratings9.01 Ratings
Document collaboration7.5104 Ratings8.01 Ratings
Access control7.1111 Ratings10.01 Ratings
File search7.2112 Ratings7.01 Ratings
Device sync6.8108 Ratings9.01 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Dropbox
7.2
109 Ratings
17% below category average
SpiderOak
9.0
1 Ratings
6% above category average
User and role management6.9101 Ratings10.01 Ratings
File organization7.7108 Ratings8.01 Ratings
Device management7.194 Ratings9.01 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Dropbox
7.3
113 Ratings
14% below category average
SpiderOak
8.3
1 Ratings
1% below category average
Performance7.5113 Ratings8.01 Ratings
Reliability7.7113 Ratings9.01 Ratings
Storage Reports6.687 Ratings8.01 Ratings
Best Alternatives
DropboxSpiderOak
Small Businesses
SugarSync
SugarSync
Score 10.0 out of 10
SugarSync
SugarSync
Score 10.0 out of 10
Medium-sized Companies
IBM Cloud Block Storage
IBM Cloud Block Storage
Score 9.2 out of 10
IBM Cloud Block Storage
IBM Cloud Block Storage
Score 9.2 out of 10
Enterprises
IBM Cloud Block Storage
IBM Cloud Block Storage
Score 9.2 out of 10
IBM Cloud Block Storage
IBM Cloud Block Storage
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DropboxSpiderOak
Likelihood to Recommend
7.2
(132 ratings)
8.0
(1 ratings)
Likelihood to Renew
4.5
(21 ratings)
-
(0 ratings)
Usability
8.6
(23 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
8.8
(10 ratings)
-
(0 ratings)
Support Rating
7.3
(60 ratings)
7.0
(2 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(4 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
DropboxSpiderOak
Likelihood to Recommend
Dropbox
Well-Suited Scenarios: Large Design Files: Dropbox is well-suited for architects who work with large design files, such as blueprints, CAD files, and 3D models. Dropbox's large file sharing capabilities make it easy to share these files with team members and clients, while its version control features allow architects to track changes over time. Limited Customization: Dropbox may be less appropriate for me who require a high level of customization in my workflow or project management.
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SpiderOak
SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
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Pros
Dropbox
  • We are transferring large files and multiple files with various internal and external parties due to the ease of sharing files and folders.
  • Smart sync, so you don't have to worry about device space and search large file batches quickly.
  • Synchronizing a data file across organizations without the user having to do anything other than work is a significant benefit of cloud computing.
  • Allowing only the people who need it to have access is a huge perk and works well with other enterprise software.
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SpiderOak
  • Versions Files meaning it makes multiple copies of the same files as it is updated
  • Zero Knowledge meaning our storage is complete secure and private
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Cons
Dropbox
  • At one point 2 gigs [were] deemed enough for the "Free" version of Dropbox and its competition. However as even the most simple picture from a phone gets larger, 2 gigs might no longer be enough. Might want to increase the free size to adjust for file size inflation.
  • Dropbox's app is very presumptive of updating itself every time you log on to a system that it's installed on. I know that's a feature you can turn off, but the assumption to turn that feature on by default is annoying.
  • Dropbox could use a phone app function that would initiate a download to a designated computer hard drive. It would eliminate having to see the file on your phone, go to your computer, turn it on and then download the file.
Read full review
SpiderOak
  • The Software Client sometimes fails and the only resolution is to uninstall/reinstall
  • Support meanig there is no number to call, you do everything over email
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Likelihood to Renew
Dropbox
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
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SpiderOak
No answers on this topic
Usability
Dropbox
Dropbox is dead simple to us since right out of the box, it creates a folder on your PC and anything added to it gets synced to the cloud and any other device signed into that account. You can then dive deeper into permissions, version history, etc. Overall though, the minimalist approach is welcome since not everyone we work with is highly technical and that itself saves us time and money. Many of our colleagues already use Dropbox for their personal cloud so no training is required when using it at work other than going over our own company guidelines and best practices.
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SpiderOak
No answers on this topic
Performance
Dropbox
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
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SpiderOak
No answers on this topic
Support Rating
Dropbox
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
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SpiderOak
While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
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Implementation Rating
Dropbox
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
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SpiderOak
No answers on this topic
Alternatives Considered
Dropbox
Compared to Google Cloud Storage, the Dropbox app has proven to be more stable and dependable. In the meantime, Google has improved and is a great alternative. But now that we've decided to stick with Dropbox, we'll keep using it. In terms of ease of use, Dropbox appears to be the better option. It has all of the features that we require and more. It's easier to use for simple tasks, making it more convenient.
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SpiderOak
In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
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Scalability
Dropbox
I can add and add a tin files large files and Dropbox is still working great!
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SpiderOak
No answers on this topic
Return on Investment
Dropbox
  • Dropbox has a very generous free option. Once surpassed, the cost is relatively inexpensive, which makes it a low cost option for file sharing.
  • It allows us to easily share files with clients without needing to pay for other services that are email based.
  • It's wide usage and wide acceptance in the business world makes it easy to work with other individuals and companies, speeding up collaboration.
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SpiderOak
  • ROI is positive when you consider unlimited data for the annual cost.
  • Versioning when you consider backing up documents that continually change and need to restore a previous version.
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