Likelihood to Recommend Consensus Cloud Solutions
For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
Read full review Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review Pros Consensus Cloud Solutions
The fax always goes through, there are no issues with reliability. It offers a variety of features such as taking photos and saving files. It can receive faxes too. It can save faxes for a long time and allows you to save contacts. Read full review I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line. I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting. The cost is very reasonable for the value added to our company. Read full review Cons Consensus Cloud Solutions
The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times. Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences. Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal. Read full review It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales). Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above). Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail. Read full review Usability Consensus Cloud Solutions
For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
Read full review The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review Support Rating Consensus Cloud Solutions
eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
Read full review When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Read full review Alternatives Considered Consensus Cloud Solutions
eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!
Read full review I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Read full review Return on Investment Consensus Cloud Solutions
We were able to reduce costs by using eFax and make our faxing company-wide simpler! We were able to remove a landline for faxing. Read full review It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees! It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals. It's decreased the amount of time spent on unwanted sales calls via the call screening application. Read full review ScreenShots