Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Pricing
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Intercom
Editions & Modules
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Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
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Intercom
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
We used Desk.com for a little while but never really dove into it because the initial set up and learning curve was too much. I wish we would have given it more of a try, but based on our needs, Intercom was just more user friendly and easy to use.