Emplifi Service Cloud vs. Genesys Multicloud CX (discontinued)
Emplifi Service Cloud vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | |
---|---|---|
Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Emplifi Service Cloud | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | Emplifi Inc No answers on this topic | Discontinued Products |
Pros | Emplifi Inc No answers on this topic | Discontinued Products |
Cons | Emplifi Inc No answers on this topic | Discontinued Products |
Likelihood to Renew | Emplifi Inc No answers on this topic | Discontinued Products |
Usability | Emplifi Inc No answers on this topic | Discontinued Products |
Reliability and Availability | Emplifi Inc No answers on this topic | Discontinued Products |
Performance | Emplifi Inc No answers on this topic | Discontinued Products |
Support Rating | Emplifi Inc No answers on this topic | Discontinued Products |
In-Person Training | Emplifi Inc No answers on this topic | Discontinued Products |
Online Training | Emplifi Inc No answers on this topic | Discontinued Products |
Implementation Rating | Emplifi Inc No answers on this topic | Discontinued Products |
Alternatives Considered | Emplifi Inc No answers on this topic | Discontinued Products |
Scalability | Emplifi Inc No answers on this topic | Discontinued Products |
Return on Investment | Emplifi Inc No answers on this topic | Discontinued Products |
ScreenShots | Emplifi Service Cloud Screenshots | Genesys Multicloud CX (discontinued) Screenshots |