What users are saying about
2 Ratings
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Score 7.3 out of 101
Top Rated
71 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
No photo available

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox profile photo

Feature Rating Comparison

Contact Center Software

Enghouse Interactive Contact Centers
6.8
Tenfold
Agent dashboard
Enghouse Interactive Contact Centers
8.0
Tenfold
Validate callers
Enghouse Interactive Contact Centers
7.0
Tenfold
Outbound response
Enghouse Interactive Contact Centers
8.0
Tenfold
Call forwarding
Enghouse Interactive Contact Centers
6.0
Tenfold
Warm transfer
Enghouse Interactive Contact Centers
4.0
Tenfold
Predictive dialing
Enghouse Interactive Contact Centers
7.0
Tenfold
Call tracking
Enghouse Interactive Contact Centers
8.0
Tenfold
Multichannel integration
Enghouse Interactive Contact Centers
6.0
Tenfold

Workforce Optimization (WFO)

Enghouse Interactive Contact Centers
7.4
Tenfold
Inbound call routing
Enghouse Interactive Contact Centers
6.0
Tenfold
Recording
Enghouse Interactive Contact Centers
6.0
Tenfold
Call analytics
Enghouse Interactive Contact Centers
9.0
Tenfold
Historical reporting
Enghouse Interactive Contact Centers
9.0
Tenfold
Customer surveys
Enghouse Interactive Contact Centers
7.0
Tenfold

Pros

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
No photo available

Tenfold

  • Adding customer information to account and contact levels from the phone call with the customer
  • Allowing a shortcut to a pipeline management tool in SFDC to monitor sales opportunities
  • Tack time effectively for time on phone for a rep
  • Customer service to us a client
Rusty Matthews profile photo

Cons

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
No photo available

Tenfold

  • Not popping up when I am clicking around on a website
  • Sometimes but not often it doesn't log my call the first time I save it
  • Staying on one contact when another call comes in but I am working on notes for another customer
Tanner Meyerhoffer profile photo

Alternatives Considered

Enghouse Interactive Contact Centers

No answers on this topic

Tenfold

I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless
No photo available

Return on Investment

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
No photo available

Tenfold

  • Higher call volume
  • Identify which inquiry is calling into you with their amazing caller id
Rick Giddings profile photo

Screenshots

Enghouse Interactive Contact Centers

Pricing Details

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

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