What users are saying about
2 Ratings
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Score 7.3 out of 100
Top Rated
71 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Enghouse Interactive Contact Centers
6.8
Tenfold
Agent dashboard
Enghouse Interactive Contact Centers
8.0
Tenfold
Validate callers
Enghouse Interactive Contact Centers
7.0
Tenfold
Outbound response
Enghouse Interactive Contact Centers
8.0
Tenfold
Call forwarding
Enghouse Interactive Contact Centers
6.0
Tenfold
Warm transfer
Enghouse Interactive Contact Centers
4.0
Tenfold
Predictive dialing
Enghouse Interactive Contact Centers
7.0
Tenfold
Call tracking
Enghouse Interactive Contact Centers
8.0
Tenfold
Multichannel integration
Enghouse Interactive Contact Centers
6.0
Tenfold

Workforce Optimization (WFO)

Enghouse Interactive Contact Centers
7.4
Tenfold
Inbound call routing
Enghouse Interactive Contact Centers
6.0
Tenfold
Recording
Enghouse Interactive Contact Centers
6.0
Tenfold
Call analytics
Enghouse Interactive Contact Centers
9.0
Tenfold
Historical reporting
Enghouse Interactive Contact Centers
9.0
Tenfold
Customer surveys
Enghouse Interactive Contact Centers
7.0
Tenfold

Pros

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann | TrustRadius Reviewer

Cons

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Tenfold

  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Joel Brache | TrustRadius Reviewer

Alternatives Considered

Enghouse Interactive Contact Centers

No answers on this topic

Tenfold

In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Anonymous | TrustRadius Reviewer

Return on Investment

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer | TrustRadius Reviewer

Screenshots

Enghouse Interactive Contact Centers

Pricing Details

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Enghouse Interactive Contact Centers
7.0
Tenfold
8.4

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