Everbridge IT Alerting vs. Zenduty

Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.

Incentivized

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Incentivized

• Real time alerts on critical events
• Incidents management
• Tasks delegations and personalised communications

Incentivized

• Escalation option is limited, only straightforward top down even after re-assigning
• Override interface is confusing
• Lack of mobile app alerts and notifications

Incentivized

I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..

Incentivized

The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.

Incentivized

I have reviewed quite a few at conferences, but none to the depth of installation and use.

Incentivized

Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Incentivized

• The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.

Incentivized

• Decreased incidents by 40%
• Decrease in incident resolution and escalation time by 50%
• Increase in CSAT score by 40%

Incentivized