What users are saying about
23 Ratings

Tenfold

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Top Rated
71 Ratings
23 Ratings
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Score 8 out of 101

Tenfold

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Top Rated
71 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
No photo available

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox profile photo

Feature Rating Comparison

Contact Center Software

Five9
7.9
Tenfold
Agent dashboard
Five9
7.0
Tenfold
Validate callers
Five9
8.0
Tenfold
Outbound response
Five9
8.0
Tenfold
Call forwarding
Five9
6.0
Tenfold
Warm transfer
Five9
7.0
Tenfold
Predictive dialing
Five9
8.0
Tenfold
Call tracking
Five9
9.0
Tenfold
Multichannel integration
Five9
9.0
Tenfold
CRM software integration
Five9
9.0
Tenfold

Workforce Optimization (WFO)

Five9
8.9
Tenfold
Inbound call routing
Five9
9.0
Tenfold
Recording
Five9
9.0
Tenfold
Quality management
Five9
8.6
Tenfold
Call analytics
Five9
9.0
Tenfold
Historical reporting
Five9
9.0
Tenfold
Live reporting
Five9
9.0
Tenfold

Pros

  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
No photo available
  • Tenfold is intuitive and seamless
  • It is very dependable, there is no need to have a backup scheduling plan
  • It easily becomes part of your routine
Ricky Fox profile photo

Cons

  • Text. Texting is incredibly difficult on Five9. We've had issues with only some texts logging to Salesforce, issues with threading of text conversations, and issues with having Salesforce contact information appear on the text widget (knowing who you are texting, not just their phone number).
  • The interface to "pause" is challenging. There are not good reminders to our reps to remember to pause or log out of Five9. If you forget to log out, this can affect stats about who worked the longest hours that day - and it's hard to know who actually was active on the phones.
  • Inbound voicemails are too-easily hidden. It's challenging for a lot of our reps to remember to check their inbound voicemails because it is hard to access them in the Five9 widget.
No photo available
  • Occasionally there will be brief downtime
  • Sometimes it is hard to tell if data entered during downtime will be added later
  • Inbound calls during an outbound call can cause some confusion
Ricky Fox profile photo

Alternatives Considered

We felt Five9 was the stronger and more cost effective solution for us.
Matt Zemon profile photo
This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more for Tenfold, but again, we really think it's worth it and ceased looking for alternatives to this day.
Joe Peers profile photo

Return on Investment

  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Matt Zemon profile photo
  • Increased outbound productivity - more calls = good.
  • Earlier catching of mistakes through sophisticated tracking cuts down on turnover.
Joe Peers profile photo

Pricing Details

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details