What users are saying about
26 Ratings
Top Rated
71 Ratings
26 Ratings
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Score 7.8 out of 101
Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Likelihood to Recommend

Five9

Five9 is great as a remote VoIP option for contact centers who handle phone calls from customers. The call queue is straightforward and can be customized based on the level of volume an agent can and should handle. Five9 is a great idea for anyone who is doing an outbound campaign where they are using an auto-dialer and has features like a do not call list and a salesforce integration to help organize contact information. Five9 is less useful for managers or people who don't have specific metrics because it will throw off the reporting with long handle times or non applicable dispositions
Ariana Thompson profile photo

Tenfold

Tenfold is ideal for offices or businesses with large call volumes. The tracking features and tools for productivity analysis make it a winner for groups, teams, and even individual productivity. On the other hand, single owner/operator, making just a handful of outbound calls a day might not find the features and benefits quite as valuable, and perhaps there are other 'click-to-dial' solutions that would work as well.
No photo available

Feature Rating Comparison

Contact Center Software

Five9
7.9
Tenfold
Agent dashboard
Five9
7.0
Tenfold
Validate callers
Five9
8.0
Tenfold
Outbound response
Five9
8.0
Tenfold
Call forwarding
Five9
6.0
Tenfold
Warm transfer
Five9
7.0
Tenfold
Predictive dialing
Five9
8.0
Tenfold
Call tracking
Five9
9.0
Tenfold
Multichannel integration
Five9
9.0
Tenfold
CRM software integration
Five9
9.0
Tenfold

Workforce Optimization (WFO)

Five9
8.9
Tenfold
Inbound call routing
Five9
9.0
Tenfold
Recording
Five9
9.0
Tenfold
Quality management
Five9
8.6
Tenfold
Call analytics
Five9
9.0
Tenfold
Historical reporting
Five9
9.0
Tenfold
Live reporting
Five9
9.0
Tenfold

Pros

Five9

  • Monitor calls
  • Supports inbound and outbound calling
  • Logs every call that is made
  • Features a cloud based platform
Horacio Carcamo profile photo

Tenfold

  • Logs notes for each individual call
  • Is very easy to get acquainted with and easy to use
  • Works with our other systems very well to help keep everything organized without having to go from system to system to get information on calls
  • Lets you know who is calling so that you can prepare for the conversation you are about to have before you answer the phone
Tanner Meyerhoffer profile photo

Cons

Five9

  • UX must be more friendly
  • Confusing pricing on the website
  • Calls drop without warning
Horacio Carcamo profile photo

Tenfold

  • Just continuing to work with Windows to move faster.
  • None, this is a good product.
No photo available

Alternatives Considered

Five9

Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use compared to other software.
Horacio Carcamo profile photo

Tenfold

I have not used similar software
David Jacobs profile photo

Return on Investment

Five9

  • Positive: Being able to manage our stats help our company.
  • Positive: Being able to share feedback from our agents and monitor calls.
  • Positive: Being able to utilize the personal dashboard and get all information we need.
No photo available

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer profile photo

Pricing Details

Five9

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

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