Five9 WFO vs. Khoros Care
Five9 WFO vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Five9 WFO | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Five9 WFO | Khoros Care | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Five9 WFO | Khoros Care | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Khoros Care | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Five9 WFO | Khoros Care | |
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Likelihood to Recommend | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Five9 No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |