Formstack Forms vs Zoho Flow

• Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
• Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
• User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).

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• Works with all other Zoho apps to connect them together and share data
• User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
• The ability to set logic responses and incorporate custom functions makes the app even more powerful

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• Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
• Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
• More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.

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• A deeper resources section, with more "how-to" videos
• More user functionality to tell you when an app fails, and not just after failing 3 or 5 times in a row.
• Maybe add some scenario flows connecting two apps with examples of how the flow works and benefits a user.

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• Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
• Immediate response - those that submit forms receive immediate response that their form has been submitted.

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• It's part of our Zoho One package, so it's hard to comment on this one.
• Assuming we did pay full price, I would say the ROI would be justified. For our example of sending invoices to Books from Creator saves us a great deal of time.
• It takes a bit of time to configure each Flow but once you get the hang of it the flows really do save time and ensure data quality.

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