What users are saying about
148 Ratings
4 Ratings
148 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Zoho Flow

Zoho Flow helps us greatly in connecting other Zoho apps. We use Flow to connect Zoho Creator with Zoho Books so an invoice is created when a record is entered into Zoho Creator. We use Zoho Flow when certain fields containing data in Zoho CRM to send that data over to the Zoho Creator record. We use it to add a contact from the Zoho Creator record to a list in Zoho Campaigns. Zoho Flow has proved very worthwhile.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.0
Zoho Flow
Survey templates
Formstack Forms
9.0
Zoho Flow
Themes
Formstack Forms
8.0
Zoho Flow
Custom logo/branding
Formstack Forms
10.0
Zoho Flow

Survey Content

Formstack Forms
9.0
Zoho Flow
Changes to live survey
Formstack Forms
9.5
Zoho Flow
Question design help
Formstack Forms
8.0
Zoho Flow
Multiple question types
Formstack Forms
9.5
Zoho Flow

Survey Logic

Formstack Forms
9.5
Zoho Flow
Survey logic flexibility
Formstack Forms
9.5
Zoho Flow

Survey Reporting & Analytics

Formstack Forms
9.4
Zoho Flow
Response tracking
Formstack Forms
10.0
Zoho Flow
Data export
Formstack Forms
9.5
Zoho Flow
Standard reports
Formstack Forms
9.1
Zoho Flow
Custom reports
Formstack Forms
8.5
Zoho Flow
Analytics
Formstack Forms
10.0
Zoho Flow

Survey Administration & Security

Formstack Forms
9.5
Zoho Flow
Access controls
Formstack Forms
9.5
Zoho Flow
Compliance
Formstack Forms
9.5
Zoho Flow

Survey Distribution

Formstack Forms
8.0
Zoho Flow
Vendor-offered crowdsourcing
Formstack Forms
8.0
Zoho Flow
Respondent restrictions
Formstack Forms
8.0
Zoho Flow

Cloud Data Integration

Formstack Forms
Zoho Flow
9.3
Pre-built connectors
Formstack Forms
Zoho Flow
10.0
Connector modification
Formstack Forms
Zoho Flow
9.0
Support for real-time and batch integration
Formstack Forms
Zoho Flow
9.0
Data quality services
Formstack Forms
Zoho Flow
9.0
Data security features
Formstack Forms
Zoho Flow
9.0
Monitoring console
Formstack Forms
Zoho Flow
10.0

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Zoho Flow

  • Works with all other Zoho apps to connect them together and share data
  • User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
  • The ability to set logic responses and incorporate custom functions makes the app even more powerful
Anonymous | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Zoho Flow

  • A deeper resources section, with more "how-to" videos
  • More user functionality to tell you when an app fails, and not just after failing 3 or 5 times in a row.
  • Maybe add some scenario flows connecting two apps with examples of how the flow works and benefits a user.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Zoho Flow

No score
No answers yet
No answers on this topic

Usability

Formstack Forms

Formstack Forms 9.5
Based on 5 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Zoho Flow

No score
No answers yet
No answers on this topic

Support Rating

Formstack Forms

Formstack Forms 8.5
Based on 6 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Zoho Flow

Zoho Flow 10.0
Based on 2 answers
I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.
Anonymous | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Zoho Flow

No score
No answers yet
No answers on this topic

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Zoho Flow

I've used Zapier and both programs are similar. Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!
Anonymous | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Zoho Flow

  • It's part of our Zoho One package, so it's hard to comment on this one.
  • Assuming we did pay full price, I would say the ROI would be justified. For our example of sending invoices to Books from Creator saves us a great deal of time.
  • It takes a bit of time to configure each Flow but once you get the hang of it the flows really do save time and ensure data quality.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Zoho Flow

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Zoho Flow Editions & Modules

Edition
Standard$10.001
Professional$25.001
  1. per org / month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Formstack Forms
9.3
Zoho Flow
9.0

Likelihood to Renew

Formstack Forms
9.1
Zoho Flow

Usability

Formstack Forms
9.5
Zoho Flow

Reliability and Availability

Formstack Forms
10.0
Zoho Flow

Support Rating

Formstack Forms
8.5
Zoho Flow
10.0

Implementation Rating

Formstack Forms
10.0
Zoho Flow

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