Freshdesk Contact Center vs. TELUSCloud Contact Center
Freshdesk Contact Center vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Freshdesk Contact Center | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk Contact Center | TELUSCloud Contact Center | |
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Top Cons |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Freshdesk Contact Center | TELUSCloud Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk Contact Center | TELUSCloud Contact Center | |
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Likelihood to Recommend | 8.7 (9 ratings) | 8.0 (1 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.1 (3 ratings) | - (0 ratings) |
Freshdesk Contact Center | TELUSCloud Contact Center | |
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Likelihood to Recommend | Freshworks Inc | TELUS International |
Pros | Freshworks Inc | TELUS International |
Cons | Freshworks Inc | TELUS International |
Usability | Freshworks Inc | TELUS International No answers on this topic |
Support Rating | Freshworks Inc | TELUS International No answers on this topic |
Alternatives Considered | Freshworks Inc | TELUS International |
Return on Investment | Freshworks Inc | TELUS International |
ScreenShots |